NCL endorses Cantwell-Cruz TICKET Act

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June 21, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL), America’s pioneering consumer advocacy organization, today endorsed the Transparency in Charges for Key Events Ticketing Act (TICKET Act) introduced by Senator Maria Cantwell (D-WA) and Senator Ted Cruz (R-TX).

The TICKET Act would require primary and secondary ticket sellers to clearly and conspicuously disclose the all-in price for tickets, including fees, in all advertising, marketing, and price lists at the beginning of a transaction and prior to a buyer selecting the ticket for purchase. The bill would also require ticket resellers to disclose if they are listing a ticket for sale that they do not currently possess, an often-controversial practice known as speculative selling.

The following statement is attributable to NCL Vice President of Public Policy John Breyault:

“Hidden fees and speculative selling too often make buying tickets to see concerts, sporting events, and Broadway shows a frustrating experience for fans. The bipartisan TICKET Act is a long overdue solution to help fix some of the worst aspects of a ticket-buying process that is rigged against fans. We applaud the leadership of Senator Cruz and Senator Cantwell for championing this important consumer protection legislation.”

For more than a decade, the National Consumers League has worked in Washington and in the states to pass pro-fan ticketing legislation that bring much-needed reform to the ticketing industry. In the wake of last fall’s disastrous Taylor Swift ticket sale, leaders in Congress are taking notice and pushing for reforms. In addition to the TICKET Act, NCL has endorsed the BOSS And SWIFT Act in the House of Representatives and the Junk Fee Prevention Act in the Senate.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

National Consumers League statement on White House all-in pricing announcement

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June 15, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) today applauded the Biden Administration for securing commitments from several live event industry stakeholders to adopt more transparent ticket pricing. The consumer organization urged the White House and pro-fan leaders in Congress to pass legislations ensuring that consumers receive the benefits of all-in prices regardless of what event they wish to attend.

“We are grateful to President Joe Biden for his leadership in bringing to the table the main players in the ticketing industry,” said NCL CEO Sally Greenberg. “Consumers are fed up with deceptive junk fees are glad to have an ally in the White House.”

Since 2009, NCL has worked with independent venues, ticketing companies, ticket brokers, promoters, venue owners, artists, advocates, and state and federal legislators and regulators to reform a live event industry that is rigged against consumers. NCL’s advocacy has led to pro-fan legislation being adopted in several states and well as the federal BOTS Act, which outlawed the use of ticket-buying “bot” software.

“Anyone who wants to attend concerts, sporting events, and Broadway shows knows the frustration that comes with seeing tickets advertised for one price, only to see that cost skyrocket once hidden fees are added at the end of the buying process,” said John Breyault, Vice President of Public Policy, Telecommunications, and Fraud for the National Consumers League.

“The commitments made today by some of the biggest names in the live event industry are a positive step forward. However, enforceable laws to rein in junk fees in the live event marketplace are still needed. There are bills in Congress today that would create a consistent all-in pricing experience for fans regardless of who they buy tickets from. We urge the Administration to work with legislators to move these pro-consumer bills forward.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL: Increasing truck size and weight limits is bad for consumers

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May 23, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League, America’s pioneering worker and consumer advocacy organization, today called on lawmakers to protect consumers by blocking efforts, at both the federal and state levels, to raise the weight and size limits on commercial trucks.

Each year, the number of commercial trucks is increasing, while the number of experienced truck drivers is decreasing. In its new white paper, the consumer group examined the safety, economic, and environmental impact that putting bigger and heavier trucks onto our nation’s already congested roads would have on consumers.

“Large, heavy commercial trucks are being driven by increasingly inexperienced drivers, which is putting other drivers in danger, putting stress on roads and bridges and polluting the air we breathe,” said NCL CEO Sally Greenberg. “Lawmakers should be looking to address these concerns, rather than pushing to get even bigger and heavier trucks on the road.”

The NCL white paper examines how accidents involving long trucks continue to increase, despite a decline in the overall rate of traffic accidents. The paper looks at how the high turnover in commercial truck drivers is leading to more inexperienced drivers, who are more likely to be involved in accidents. It also shines a light on the attempts to expand driverless trucks, including massive convoys of trucks being controlled by the lead truck.

The white paper shows how large trucks are the single biggest contributor to black carbon emissions. Putting larger and heavier trucks on the road will contribute to increased rates of asthma and other lung problems, especially among children.

NCL’s paper also looked at the impact large and heavy trucks are having on our nation’s infrastructure. A Department of Transportation report showed that increasing weight limits for trucks would have an impact on 5,000 bridges across the country. The report finds that allowing double trailer trucks would require the immediate reinforcement of 2,500 interstate highway bridges.

The white paper proposes numerous steps lawmakers can take to address these problems. Aside from rejecting efforts to increase truck size and weight limits, lawmakers should take the following actions to protect consumers from large commercial trucks:

  • Enact a Vehicle Miles Traveled and Weight Tax
  • Stricter licensing requirements for larger trucks
  • Keep autonomous trucks off the road
  • Shift weight limit penalties onto carriers

“Consumers are already bearing the burden of sharing roads and bridges with massive trucks carrying heavy loads,” said Greenberg. “Lawmakers have a choice. They can either take steps to make our roads and bridges safer and our air cleaner or they can make things worse. Consumers are looking for them to step up and do the right thing.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL applauds DOT for proposed passenger compensation requirements

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May 8, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) today applauded the Department of Transportation’s (DOT) announcement that it will begin a rulemaking to require airlines to provide compensation to passengers affected by controllable flight cancellations and delays of more than three hours. Additionally, air carriers would have to provide meals, hotel accommodation, and rebooking when necessary. 

The following statement is attributable to John Breyault, National Consumers League Vice President of Public Policy, Telecommunications, and Fraud: 

“An airline ticket should not be a lottery ticket. Unfortunately, current industry practices too often make it a game of chance where consumers risk getting stranded by airline meltdowns. DOT’s proposed rule recognizes a very simple truth: passengers’ time is valuable, and they should be compensated when airlines waste it. NCL has long fought for such a requirement and we are pleased that DOT has responded to our advocacy.” 

NCL has been a leading voice for expanding consumers’ rights in air travel. The League’s latest aviation consumer protection priorities can be found here.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

Cincinnati to host 2023 National LifeSmarts Championship event April 27-30

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Apr 25, 2023

Media contact: National Consumers League – Melody Merin, melodym@nclnet.org, 202-207-2831

Washington, DC — The 29th National LifeSmarts Championship, the youth consumer education program of the National Consumers League, kicks off this Thursday, April 27, at the Hilton Cincinnati Netherland Plaza, a National Historic Landmark in downtown Cincinnati. The four-day annual event hosts students from across the United States competing for prizes while showcasing their knowledge of real-life consumer issues that focus on the five content areas: personal finance, consumer rights, technology and career readiness, health and safety, and the environment.

Each year, LifeSmarts competitors answer more than 3.5 million consumer questions about credit reports, recycling, nutrition, social media, state lemon laws, and everything in between. Students are quizzed on their knowledge of these subject areas during online competition. Top-performing teams then advance to statewide competitions, and state champion teams—as well as several wildcard teams—advance to the national championship held each year in a different American city.

This year’s competition in Cincinnati will feature 42 teams representing 30 states and the District of Columbia, 14 wild card teams, and 28 state champions. NCL is also pleased to announce the special initiative to bring 10 teams from Title 1 schools to this year’s championship.

Click here for more information on this year’s National LifeSmarts Championship.

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About LifeSmarts
LifeSmarts is a comprehensive consumer education program that is free to middle school and high school students and educators. The goal of the LifeSmarts program is to create consumer-savvy young people who will be better equipped for adult life in today’s complex, global marketplace. Visit LifeSmarts.org for more information. LifeSmarts: Learn it. Live it.

About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit nclnet.org.

National Consumers League statement on Gigi Sohn’s FCC nomination withdrawal

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March 7, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

WASHINGTON, D.C. — Today, Gigi Sohn announced that she has asked President Biden to withdraw her nomination to the Federal Communications Commission.

The following statement is attributable to Sally Greenberg, NCL Chief Executive Officer:  

“We are disappointed that Gigi Sohn’s nomination to the Federal Communications Commission was derailed by entrenched industry players and their allies in Congress. Gigi is a true friend to consumers and a well respected colleague and communications lawyer with strong credentials to serve on the FCC.  She has spent her career speaking up for the most disenfranchised consumers and her confirmation would have broken the current 2-2 deadlock, which makes it hard for FCC to do its important work. There is so much work to be done on tackling the problem of the digital divide, working on behalf of rural communities who still lack access to broadband, and ensuring that every child has affordable and accessible broadband in their homes, libraries and schools. Gigi’s voice and expertise would have been so valuable on the Commission. It’s truly a loss to the country that she felt she had no choice but to withdraw her nomination. ”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

Supreme Court should affirm legality of student debt cancellation

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February 28, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

WASHINGTON, D.C. — Today, the Supreme Court is hearing challenges to President Biden’s student debt relief program. With the potential to narrow the racial and gender wealth gaps, affirming the legality of debt cancellation would be transformative for over 40 million Americans.

The following statement is attributable to NCL Chief Executive Officer Sally Greenberg:

“We believe the Administration’s effort to cancel student debt is legal and long overdue. College tuition has grown substantially over the past few decades, and disproportionately burdens students of color and women. We hope that the Supreme Court will uphold the validity of the President Biden’s student debt cancellation and allow the Administration to ease the burdens associated with achieving an advanced degree.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

The National Consumers League mourns death of Bob Krughoff, founder of Consumer Checkbook

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February 27, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

WASHINGTON, D.C. — The National Consumers League is deeply saddened by the death of consumer icon and pioneer, Robert M. Krughoff.  Bob devoted 45 years of service to consumer protection as the founding president of Consumer Checkbook. Bob started Consumer Checkbook, an invaluable tool published in the six metropolitan areas – DC, Boston, Chicago, Delaware Valley, Puget Sound and the Twin Cities – after his car repairs failed for a third time. He wondered why there wasn’t a Consumer Reports for local service providers. He then launched Consumer Checkbook and the publication has been in continuous print since then. The nonprofit takes no advertising, referral fees or other money from businesses it evaluates.

National Consumer League Chief Executive Officer Sally Greenberg provided the following statement. “Bob turned Consumer Checkbook into the highly respected publication it is, providing consumers with unbiased expertise on pricing and services provided by healthcare plans, doctors, dentists, hospitals, and dialysis centers, along with best bargain and quality ratings for buying diamonds, solar energy systems, tree care, electricians, remodeling, right to repair, planning a funeral, estate planning, tire buying and much more. NCL was privileged to honor Bob last year with our Lifetime Achievement Award after he announced his plans to retire from Consumer Checkbook. Consumer Federation of America’s longtime leader, Jack Gillis, longtime friend of Bob Krughoff, was also honored. Bob’s legacy will live on, but this is a sad day indeed for consumers across America who have lost a friend and legendary champion for their rights.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

As Ticketmaster tries to change the subject, NCL defends fans’ rights in Maryland and Colorado

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February 24, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

WASHINGTON, D.C. — This week, Ticketmaster’s parent company, Live Nation Entertainment, announced record quarterly results, underscoring their dominance of the live event industry. Not content with revenues of $16.7 billion (up 44% from the pre-pandemic era), Live Nation launched a glitzy nationwide public relations campaign to roll out the so-called “FAIR Ticketing Act,” a not-so-subtle attempt to create laws that would cement its monopoly power.

State and federal legislators should not be fooled by Live Nation’s new push to change the subject after months of well-earned bad publicity. Despite its fan-friendly name, the FAIR Ticketing Act is anything by fair for consumers. We agree with Live Nation that there should be curbs on speculative ticketing, better enforcement of anti-ticket bot laws, and industry-wide all-in pricing requirements. Unfortunately, the true aim of the bill appears to be to give Live Nation, not fans, the ability to set prices and terms of sale on the secondary market; the one part of the industry the company does not monopolize.

The National Consumers League (NCL) has been active in trying to push back against such efforts. On Wednesday, John Breyault, NCL’s Vice President of Public Policy, Telecommunications, and Fraud testified before the Maryland House of Delegates in support of House Bill 795, common-sense consumer protection legislation that would mandate all-in pricing of tickets, promote transparency of ticket holdbacks, and guarantee that consumers can benefit from a competitive secondary market.

“Fans in Maryland and throughout the country benefit from an open, competitive market for live event tickets,” said Breyault. “HB 795 would put Maryland at the forefront nationally of states that have made putting fans rights ahead of the interests of a monopolistic ticketing industry that is too often rigged against consumers.”

Breyault also testified before the Colorado Senate in opposition to SB 60, a bill supported by the ticketing industry that would allow multi-billion-dollar companies like Ticketmaster to dominate the secondary ticket market. The bill would allow Ticketmaster and sports teams like the Colorado Rockies or Denver Broncos to limit resale to ticket exchanges where they set the prices and terms of sale.

“Ticketmaster is already the 800-pound gorilla of the live event industry,” said Breyault. “If SB 23-060 was to become law, Ticketmaster would have free reign to cut off competitive choices for fans in Colorado”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

National Consumers League statement on United family seating policy change

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February 21, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

WASHINGTON, D.C. — The National Consumers League (NCL) today welcomed United Airlines’ announcement that it will phase out family seating fees in its Basic Economy fare class. The move positions United as a leader in an industry that has long claimed that proposals to prohibit family seating fees are unnecessary. United’s change comes after years of advocacy by NCL and other advocates as well as more recent pressure from the Department of Transportation, Congress, and the Biden White House.  

The following statement is attributable to Sally Greenberg, NCL Executive Director:  

“While we are still awaiting all the details, United’s announcement is encouraging news. Budget-conscious families have for too long been asked to choose between saving money on their flights and the safety of their young children. While welcome, we still need common-sense consumer protection regulation that protects all passengers regardless of which airline they fly. Secretary Buttigieg, President Biden, and consumer champions in Congress should not take their eyes off the ball when it comes to putting family seating protections into laws and regulations.” 

Last week, NCL endorsed the Families Fly Together Act, sponsored by Senator Ed Markey (D-MA), Senator Richard Blumenthal (D-CT), Senator Amy Klobuchar (D-MN), and Majority Leader Schumer (D-NY). The bill would prohibit airlines from imposing any monetary charges on families that want to sit together during a flight. NCL has also called for such a prohibition to be included in the Federal Aviation Administration’s upcoming reauthorization legislation. 

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.