NCL applauds DOT for proposed passenger compensation requirements

May 8, 2023

Media contact: National Consumers League – Katie Brown,, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) today applauded the Department of Transportation’s (DOT) announcement that it will begin a rulemaking to require airlines to provide compensation to passengers affected by controllable flight cancellations and delays of more than three hours. Additionally, air carriers would have to provide meals, hotel accommodation, and rebooking when necessary. 

The following statement is attributable to John Breyault, National Consumers League Vice President of Public Policy, Telecommunications, and Fraud: 

An airline ticket should not be a lottery ticket. Unfortunately, current industry practices too often make it a game of chance where consumers risk getting stranded by airline meltdowns. DOT’s proposed rule recognizes a very simple truth: passengers’ time is valuable, and they should be compensated when airlines waste it. NCL has long fought for such a requirement and we are pleased that DOT has responded to our advocacy. 

NCL has been a leading voice for expanding consumers’ rights in air travel. The League’s latest aviation consumer protection priorities can be found here.


About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit