Consumer groups urge support for pro-passenger amendments to House FAA reauthorization bill 

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July 17, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – NCL submitted the below letter to House Speaker McCarthy and Leader Jeffries to urge support for pro-passenger amendments to House FAA reauthorization bill.

 

July 16, 2023

 

The Honorable Kevin McCarthy Speaker of the House

United States House of Representatives H-232 , The Capitol

Washington, DC 20515

 

The Honorable Hakeem Jeffries Democratic Leader

United States House of Representatives 2433 Rayburn House Office Building Washington, DC 20515

 

RE: Consumer groups urge support for pro-passenger amendments to House FAA reauthorization bill 

 

Dear Speaker McCarthy and Leader Jeffries:

The nine undersigned organizations represent the interests of the passengers whose $54 billion in taxpayer funds allowed the American airline industry to survive the pandemic. 1 More than 75 million times every month, these Americans rely on airlines for safe, affordable, and reliable air transportation. 2 The return to profitability of the industry is being powered by the spending of the passengers on whose behalf we advocate. 3

On Monday, the House Rules Committee will take up the FAA reauthorization bill; H.R. 3935, the Securing Growth and Robust Leadership in American Aviation Act. We urge you to use this twice-a-decade opportunity to stand up to the airlines and make sure that consumers see a return on their investment in the industry’s survival.

The bill that was reported out of the House Transportation and Infrastructure Committee on June 14 was a missed opportunity for the committee to address the need for important consumer protection reforms.4 Unfortunately, it also contains provisions that will result in less competition and fewer passenger protections than currently exist, such as the Section 701 language eliminating the Full Fare Advertising Rule. We urge you and your colleagues to use the consideration of the bill on the House Floor to remedy our concerns.

Toward this goal, we urge you and your colleagues in the House to SUPPORT the following amendments:

  • #25 – GARCIL_056 – Establishing an Assistant Secretary-led Office of Aviation Consumer Protection at the Department of Transportation.
  • #31 – PORTCA_097 – Requiring the FAA Administrator to prohibit air carriers from reducing the size of passenger seats on air carriers until the Administrator issues a final rule establishing minimum dimensions for passenger seats.
  • #35 – PORTCA_100 – Requiring air carriers to provide passengers experiencing a controllable significant delay or cancellation with an alternative flight, including on another air carrier if necessary, and codifying the existing requirement for airlines to provide a full cash refund if the passenger chooses not to travel after experiencing such a delay or cancellation.
  • #51 – DELUZI_018 – Directing the GAO to conduct a report on the effect of airline mergers for consumers.
  • #58 – GARCIL_058 – Establishing a minimum wage and benefit standard for such airport service workers at large, medium, and small hub airports.
  • #83 – ROSETN_040 – Adding a member of the general public who has experienced three or more flight cancellations or delays in the previous twelve months to the Passenger Experience Advisory Committee.
  • #105 – GOTTHE_083 – Requiring a display of the total cost of the air transportation, including all fees, as part of a payment summary of any airline ticket transaction.
  • #145 – STANAZ_034 – Directing airlines to provide information on their website on the rights and responsibilities of both airlines and passengers regarding the availability of on-board wheelchairs, and requiring annual staff training on assisting qualified individuals with a disability on the use of on-board wheelchairs.
  • #169 – SCHAKO_046 – Striking the Section 701 language that would eliminate the Full Fare Advertising Rule.
  • #228 – JAYAPA_066 – Requiring that, in the event of a flight being delayed by 3 hours or more due to a controllable flight disruption, a carrier offer: a rebooking for the next available flight using that carrier or its partner carrier; a meal or meal voucher; a hotel room and transportation to and from the hotel; and cash compensation.
  • #241 – WILLGA_046 – Requiring a study and report on child safety in
  • #275 – DAVIKS_013 – Requiring DOT to add to their Airline Customer Service Dashboard a section on Fee Transparency.

American deserve an airline industry that works for them. We urge you to support these important pro-consumer and pro-competition reforms.

 

Sincerely,

National Consumers League

American Economic Liberties Project

Business Travel Coalition

Consumer Action

Consumer Federation of America

EdOnTravel.com

FlyersRights.org

Travelers United

U.S. Public Interest Research Group

 

1 Shepardson, David. “U.S. airlines to defend $54 billion COVID-19 government lifeline,” Reuters. (December 15, 2021) Online: https://www.reuters.com/business/aerospace-defense/us-airlines-defend-54-billion- covid-19-government-lifeline-2021-12-15/

2 Bureau of Transportation Statistics. “March 2023 US Airline Enplanements Reach Within One Percent of All- Time Monthly High in 2019.” (June 8, 2023) Online: https://www.bts.dot.gov/newsroom/march-2023-us- airline-enplanements-reach-within-one-percent-all-time-monthly-high-2019

3 Farge, Emma. “Airlines see return to profit in 2023, clash with airports,” Reuters. (December 6, 2022) Online: https://www.reuters.com/business/aerospace-defense/airlines-return-profitability-2023-iata-2022- 12-06/

4 House Committee on Transporation and Infrastructure. “T&I Committee Advances Bipartisan FAA Reauthorization Bill,” Press release. (June 14, 2023) Online: https://transportation.house.gov/news/documentsingle.aspx?DocumentID=406734

 

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL urges Ed Secretary to deliver relief to student borrowers using all options available 

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June 30, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – Today, the Supreme Court of the United States decided to deny relief to more than 40 million student borrowers. Despite the Supreme Court’s misguided ruling, the administration has a number of options still available to deliver relief to borrowers. The National Consumers League (NCL) urges President Biden and Education Secretary Cardona to implement debt cancellation without delay. 

“A majority of justices have chosen to ignore the facts of the case, from the plaintiffs’ lack of standing to the administration’s plain legal authority to act, in favor of worsening the student debt crisis,” said NCL Public Policy Manager Eden Iscil. “Fortunately, today’s decision only applies to one statute, the HEROES Act. The administration has a responsibility to protect borrowers by utilizing its remaining options under the Higher Education Act.” 

Data on student loan payments estimate that the average borrower will owe between $400 and $500 per month. With repayment set to begin in September, millions of student loan borrowers will default on their debts and face significant financial hardship without debt relief. Indeed, President Biden cited this as a primary reason for his cancellation program. These facts have not changed—9 million borrowers will likely be unable to make payments on their student debts should the Department of Education fail to act. 

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

National Consumers League, health and consumer organizations call for increased oversight of hard soda

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June 29, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) and nine other health and consumer organizations recently called on the Alcohol and Tobacco Tax and Trade Bureau (TTB) to increase its oversight over large global soft drink brands entering the alcohol marketplace.

The joint letter, which was submitted as part of the TTB’s public comment period regarding updates to Trade Practice Regulations, expressed concern that without sufficient oversight, the lines between soft drinks and alcohol beverages will continue to blur and lead to more underage drinking.

“Especially since alcoholic soft drinks, which may contain 5 percent alcohol by volume or more, tend to be inexpensive, are packaged in single-serving containers and tap into young people’s connection to brands they have grown up with,” the groups wrote in the letter.

In addition to the risks posed by the packaging and marketing of alcoholic soft-drinks, there are numerous documented instances where traditional soft drink brands and their alcohol-containing versions are being placed side-by-side in store aisles, as well as instances of alcoholic products being marketed next to children’s products.

In response to these instances and the corresponding risk for heightened underage drinking, the groups are calling on the TTB to expressly prohibit soft drink companies from paying slotting fees to procure more prominent shelf space for their alcohol sodas, hard seltzers, and ready to drink cocktails, as well as look into vertical integration by soft drink makers entering the alcohol space.

“The health and safety of the nation’s teens and adolescents require regulatory firewalls that continue to ensure alcohol products are not marketed to underage consumers,” the groups added.

In addition to NCL, signatories to the public comment letter include:

  • Alcohol Justice
  • Alliance for Better Children’s Diets
  • Consumer Reports
  • Families USA
  • Global Liver Institute
  • HealthyWomen
  • National Alliance for Hispanic Health
  • National Association of Pediatric Nurse Practitioners
  • National League for Nursing

You can read the full letter HERE.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

The National Consumers League supports Agency’s proposal to reduce CO hazards of portable generators

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June 28, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) appeared at a June 28 hearing at the Consumer Product Safety Commission (CPSC) hearing to submit comments on a proposed rule to reduce injury and death associated with acute Carbon Monoxide (CO) poisoning[1].

“NCL strongly supports the CPSC rulemaking to address these preventable deaths and poisonings. Consumers rely on portable generators when the power goes out – they often don’t know that carbon monoxide (CO) emissions can reach dangerous levels, far higher than even from a car,” said Sally Greenberg, CEO of the NCL. “We applaud the CPSC for vastly improving the safety requirements for portable generators.”

Reducing CO emissions means employing CO detectors linked to alarms and shut-off mechanisms.  Reliance on existing voluntary standards has proved insufficient and have not reduced the risk of injury.

1332 CO poisoning deaths were reported between 2004 and 2021.  The CPSC proposal is particularly urgent because extreme weather conditions are becoming more common with climate change.  Portable generator usage will only grow, and time is of the essence to make them far safer and reduce their CO emissions. Generators with safe designs are already available and on the market; the stronger safety standards should be required for all generators.

NCL supports the critical message that portable generators must never be operated inside.  However, warning messages on generators need proper placement. They are used during complex emergency settings, in the aftermath of hurricanes, tornados or snowstorms. As NCL’s comments note, related factors, such as electrical cord length, rain and wind, lot size, or theft concerns lead consumers to place the generators too close to the home or even inside the home, which is poses serious risk of CO poisoning.

NCL’s made the following recommendations:

  • Add audible alarms to visual alarms when CO levels are high and have triggered a shutoff of the portable generator.
  • Replace wording on the generators to tell consumers to locate them “far away” from homes with existing CDC, FEMA, and CPSC guidance to say that they must be located at least 20 feet from homes.
  • Provide consumers with steps for safe operation in wet conditions.
  • NCL also noted in its comments that portable generators featuring lower CO emissions are currently on the market. The rule is not prescriptive, and there are no intellectual property obstacles to wider adoption of the safety technologies.

Matt Gillen, NCL consultant and expert, submitted oral comments to the CPSC on behalf of NCL; [2] NCL also submitted additional written comments.

Mr. Gillen noted that: “Portable generators help consumers when the power goes out.  But they cause an average of 74 carbon monoxide fatalities each year.  The CPSC’s proposed regulation will eliminate these preventable deaths.  And with extreme weather events surging, there is a real urgency in adopting this proposed regulation.”  

[1] https://d.docs.live.net/7b748bbe5182e693/Desktop/Portable%20Generator/NCL%20Portable%20generator%20comments%20WRITTEN%20Final%206%2012%2023.pdf

[2] https://d.docs.live.net/7b748bbe5182e693/Desktop/Portable%20Generator/NCL%20Portable%20generator%20comments%20ORAL%20FINAL%206%2018%2023.pdf

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL urges FTC to strengthen consumer protections for subscriptions

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June 26, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – Last week, the National Consumers League (NCL) filed comments urging the Federal Trade Commission (FTC) to strengthen its proposed rule that would provide consumers with greater transparency and control over their subscriptions. NCL weighed in alongside the National Consumer Law Center (NCLC) and other consumer advocacy organizations. While strongly in support of the Commission’s proposed updates, NCL urged the FTC to strengthen its rule even further with the following changes:

  1. Stamp out free trial and subscription traps by requiring sellers to ask for consumers’ consent to automatic charges right before a subscription begins. Too many businesses depend on their customers forgetting to cancel a free trial before they get charged. Consumers should be able to utilize a free trial without committing to paying for the full service.
  2. Keep consumers informed with notification prior to each recurring charge. Just like free trial traps, many individuals forget about an enrolled subscription until the money is taken from their bank account. Businesses should be required to give consumers a heads up before they charge them.

In updating its Negative Option Rule, the FTC is proposing numerous safeguards that would benefit consumers, such as requiring sellers to make subscription cancellation as easy as signing up. Additionally, the Commission’s proposal would require better disclosure of the terms of an automatically renewing subscription and compel businesses to send consumers annual reminders informing them of their ongoing subscription.

“No honest business should depend on their customers forgetting that they’re paying money to turn a profit. Unfortunately, Americans lose billions of dollars each year to unwanted and unnoticed subscriptions,” said NCL Public Policy Manager Eden Iscil. “The problem is even worse for younger individuals, with members of Gen Z and Millennials reporting higher subscription sign-ups compared to older consumers. The FTC’s proposed updates to its Negative Option Rule go a long way toward bringing transparency and control back to the consumer. If the Commission implements our suggested changes, this rule could vastly improve the consumer’s experience with subscription plans.”

The following organizations signed on to the comments:

  • Consumer Action
  • Consumer Federation of America
  • Demand Progress Education Fund
  • National Association of Consumer Advocates
  • National Consumer Law Center (on behalf of its low income clients)
  • National Consumers League

To read NCL’s full comments to the Commission, click here.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL endorses Cantwell-Cruz TICKET Act

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June 21, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL), America’s pioneering consumer advocacy organization, today endorsed the Transparency in Charges for Key Events Ticketing Act (TICKET Act) introduced by Senator Maria Cantwell (D-WA) and Senator Ted Cruz (R-TX).

The TICKET Act would require primary and secondary ticket sellers to clearly and conspicuously disclose the all-in price for tickets, including fees, in all advertising, marketing, and price lists at the beginning of a transaction and prior to a buyer selecting the ticket for purchase. The bill would also require ticket resellers to disclose if they are listing a ticket for sale that they do not currently possess, an often-controversial practice known as speculative selling.

The following statement is attributable to NCL Vice President of Public Policy John Breyault:

“Hidden fees and speculative selling too often make buying tickets to see concerts, sporting events, and Broadway shows a frustrating experience for fans. The bipartisan TICKET Act is a long overdue solution to help fix some of the worst aspects of a ticket-buying process that is rigged against fans. We applaud the leadership of Senator Cruz and Senator Cantwell for championing this important consumer protection legislation.”

For more than a decade, the National Consumers League has worked in Washington and in the states to pass pro-fan ticketing legislation that bring much-needed reform to the ticketing industry. In the wake of last fall’s disastrous Taylor Swift ticket sale, leaders in Congress are taking notice and pushing for reforms. In addition to the TICKET Act, NCL has endorsed the BOSS And SWIFT Act in the House of Representatives and the Junk Fee Prevention Act in the Senate.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

National Consumers League statement on White House all-in pricing announcement

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June 15, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) today applauded the Biden Administration for securing commitments from several live event industry stakeholders to adopt more transparent ticket pricing. The consumer organization urged the White House and pro-fan leaders in Congress to pass legislations ensuring that consumers receive the benefits of all-in prices regardless of what event they wish to attend.

“We are grateful to President Joe Biden for his leadership in bringing to the table the main players in the ticketing industry,” said NCL CEO Sally Greenberg. “Consumers are fed up with deceptive junk fees are glad to have an ally in the White House.”

Since 2009, NCL has worked with independent venues, ticketing companies, ticket brokers, promoters, venue owners, artists, advocates, and state and federal legislators and regulators to reform a live event industry that is rigged against consumers. NCL’s advocacy has led to pro-fan legislation being adopted in several states and well as the federal BOTS Act, which outlawed the use of ticket-buying “bot” software.

“Anyone who wants to attend concerts, sporting events, and Broadway shows knows the frustration that comes with seeing tickets advertised for one price, only to see that cost skyrocket once hidden fees are added at the end of the buying process,” said John Breyault, Vice President of Public Policy, Telecommunications, and Fraud for the National Consumers League.

“The commitments made today by some of the biggest names in the live event industry are a positive step forward. However, enforceable laws to rein in junk fees in the live event marketplace are still needed. There are bills in Congress today that would create a consistent all-in pricing experience for fans regardless of who they buy tickets from. We urge the Administration to work with legislators to move these pro-consumer bills forward.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL CEO urges Congress to end companies’ addiction to junk fees

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June 8, 2023

Media contact: National Consumers League – Melody Merin, melodym@nclnet.org, 202-207-2831

WASHINGTON, DC – National Consumers League (NCL) CEO Sally Greenberg today urged Congress to do more to rein in predatory junk fees that plague millions of consumers and honest businesses. In testimony before the Senate Commerce Committee’s Consumer Protection Subcommittee on the need for federal action to rein in predatory junk fees, Greenberg urged Senators to support multiple pieces of consumer protection legislation, including President Biden’s Junk Fee Prevention Act.  

“American companies are addicted to junk fees,” said NCL CEO Greenberg. “These fees cause significant economic harm, especially to historically marginalized and economically vulnerable communities. Junk fees harm honest businesses, too, as consumers’ patronage is unfairly directed away from companies with the best price, quality, convenience, and honest practices to those with pricing that is higher, less transparent, and more deceptive.” 

Greenberg urged Congress to support bills like the Junk Fee Prevention Act, which would rein in some of the worst offenders when it comes to junk fees; the Consumer Protection Remedies Act, which would fully restore the Federal Trade Commission’s ability to obtain monetary and other relief for consumers; and Forced Arbitration Injustice Repeal Act (FAIR Act), which would prohibit a pre-dispute arbitration agreement from being valid or enforceable if it requires arbitration of an employment, consumer, antitrust, or civil rights dispute.

“The Biden Administration and agencies like the Consumer Financial Protection Bureau, Department of Transportation, and Federal Trade Commission have taken steps to address the scourge of junk fees,” said Greenberg. “Congress can and should do more to support these initiatives.”

NCL: Increasing truck size and weight limits is bad for consumers

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May 23, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League, America’s pioneering worker and consumer advocacy organization, today called on lawmakers to protect consumers by blocking efforts, at both the federal and state levels, to raise the weight and size limits on commercial trucks.

Each year, the number of commercial trucks is increasing, while the number of experienced truck drivers is decreasing. In its new white paper, the consumer group examined the safety, economic, and environmental impact that putting bigger and heavier trucks onto our nation’s already congested roads would have on consumers.

“Large, heavy commercial trucks are being driven by increasingly inexperienced drivers, which is putting other drivers in danger, putting stress on roads and bridges and polluting the air we breathe,” said NCL CEO Sally Greenberg. “Lawmakers should be looking to address these concerns, rather than pushing to get even bigger and heavier trucks on the road.”

The NCL white paper examines how accidents involving long trucks continue to increase, despite a decline in the overall rate of traffic accidents. The paper looks at how the high turnover in commercial truck drivers is leading to more inexperienced drivers, who are more likely to be involved in accidents. It also shines a light on the attempts to expand driverless trucks, including massive convoys of trucks being controlled by the lead truck.

The white paper shows how large trucks are the single biggest contributor to black carbon emissions. Putting larger and heavier trucks on the road will contribute to increased rates of asthma and other lung problems, especially among children.

NCL’s paper also looked at the impact large and heavy trucks are having on our nation’s infrastructure. A Department of Transportation report showed that increasing weight limits for trucks would have an impact on 5,000 bridges across the country. The report finds that allowing double trailer trucks would require the immediate reinforcement of 2,500 interstate highway bridges.

The white paper proposes numerous steps lawmakers can take to address these problems. Aside from rejecting efforts to increase truck size and weight limits, lawmakers should take the following actions to protect consumers from large commercial trucks:

  • Enact a Vehicle Miles Traveled and Weight Tax
  • Stricter licensing requirements for larger trucks
  • Keep autonomous trucks off the road
  • Shift weight limit penalties onto carriers

“Consumers are already bearing the burden of sharing roads and bridges with massive trucks carrying heavy loads,” said Greenberg. “Lawmakers have a choice. They can either take steps to make our roads and bridges safer and our air cleaner or they can make things worse. Consumers are looking for them to step up and do the right thing.”

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL applauds DOT for proposed passenger compensation requirements

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May 8, 2023

Media contact: National Consumers League – Katie Brown, katie@nclnet.org, 202-823-8442

Washington, D.C. – The National Consumers League (NCL) today applauded the Department of Transportation’s (DOT) announcement that it will begin a rulemaking to require airlines to provide compensation to passengers affected by controllable flight cancellations and delays of more than three hours. Additionally, air carriers would have to provide meals, hotel accommodation, and rebooking when necessary. 

The following statement is attributable to John Breyault, National Consumers League Vice President of Public Policy, Telecommunications, and Fraud: 

“An airline ticket should not be a lottery ticket. Unfortunately, current industry practices too often make it a game of chance where consumers risk getting stranded by airline meltdowns. DOT’s proposed rule recognizes a very simple truth: passengers’ time is valuable, and they should be compensated when airlines waste it. NCL has long fought for such a requirement and we are pleased that DOT has responded to our advocacy.” 

NCL has been a leading voice for expanding consumers’ rights in air travel. The League’s latest aviation consumer protection priorities can be found here.

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About the National Consumers League (NCL)
The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.