NCL urges timely action to require standardized alcohol content, nutrition and allergen labeling on beer, wine, and distilled spirits products

Media Contact: Lisa McDonald, Vice President of Communications, (202) 207-2829

Washington, DC – Having pressed the Treasury Department’s Alcohol and Tobacco Tax and Trade Bureau (TTB) for over two decades to require alcohol labeling on beer, wine, and distilled spirits products, the National Consumers League today called for an expedited process to finalize and implement a new TTB rulemaking that will give consumers the same important facts about the content of an alcoholic beverage that is now is readily available on all other beverages, food products, and dietary supplements.

TTB’s rulemaking, published in the Federal Register on January 17, 2025, includes two proposed rules, both of which are necessary for the 62 percent of adult Americans who drink to make responsible drinking decisions. The first rule would require a standardized label, similar to the Nutrition Facts label commonplace on food and beverage products, that tells consumers the percentage of alcohol per volume, the alcohol content in fluid ounces, and the calories, carbohydrates, fat, and protein per serving. The second rule requires listing allergens in the alcoholic beverage, which is important to the 33 million people in the US who have at least one food allergy. Currently, manufacturers of TTB-regulated beer, wine, and distilled spirits are not required to declare the presence of major allergens which are used as ingredients or processing agents.

Noting that overconsumption of alcohol is a costly public health problem that has become much worse in recent years, as alcohol-related deaths have risen substantially, NCL stated that the proposed labeling rules are long overdue to protect the health and safety of the public. According to the latest estimates, alcohol accounts for 30 percent of all traffic crash fatalities in the US, is a source of empty calories that contribute to obesity, and excessive drinking increases the risk of liver disease, hypertension, cardiovascular disease, alcohol use disorders, certain cancers, and severe injuries.

“While NCL is pleased that TTB published these labeling rules, the agency has a long history of asking for public comments, holding listening sessions, and publishing proposed alcohol labeling rules that are never finalized,” said Sally Greenberg, NCL’s CEO. “This is why we are pressing for an expedited process, because the health and safety of the public is at stake.”

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization.  Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad.  For more information, visit nclnet.org.

NCL celebrates landmark progress in ticket fee reform 

December 18, 2024

Contact: National Consumers League – Lisa McDonald, lisam@nclnet.org, 202-207-2829

Washington, DC – The National Consumers League (NCL) applauded Congress for including the bipartisan TICKET Act (S. 1303/H.R. 3950) in the year-end funding legislation. This marks a significant milestone in NCL’s decade-long fight to secure stronger consumer protections for live event fans. NCL looks forward to working with Congress and President Biden to see these landmark reforms signed into law.

The TICKET Act, backed by more than a dozen consumer and fan advocacy organizations and live event industry stakeholders, introduces key regulations to protect consumers, including:

  • Requiring all-in pricing to eliminate hidden fees.
  • Banning speculative ticketing and deceptive marketing practices.
  • Guaranteeing refunds for canceled or postponed events.
  • Mandating an FTC study on BOTS Act enforcement.

The following statement is attributable to John Breyault, NCL Vice President of Public Policy, Telecommunications, and Fraud:

“Live event fans are one step closer to saying goodbye to hidden ticket fees that have frustrated consumers for decades. The TICKET Act will also end deceptive speculative ticket sales and ensure fans get their money back when events are canceled or postponed. These long-overdue reforms are a victory for consumers, and we thank congressional leaders for their commitment to making this law a reality.

Special thanks go to Senators Cantwell, Cruz, Klobuchar, and Schumer and Representatives McMorris Rodgers, Pallone, Schakowsky, Bilirakis, and the co-sponsors of S. 1303/H.R. 3950, whose dedication made this bipartisan consumer protection victory possible.”

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NCL hails FTC ban on hidden junk fees in ticketing and lodging

December 17, 2024

Media contact: National Consumers League – Lisa McDonald, lisam@nclnet.org, 202-207-2829

Washington, DC – Today, the FTC announced its final rule banning hidden junk fees in live-event ticketing and short-term lodging. NCL has long advocated for such a ban at the federal level and applauds the Commission for enacting this critical consumer protection regulation.

“Sellers in these industries can no longer lie to consumers to make a buck. The FTC’s final rule is a common-sense policy that will make the ticketing and lodging marketplaces fairer for everyone involved,” said NCL Vice President John Breyault. “The price that’s advertised is the price that you should pay.”

This single rule by the FTC will result in billions of dollars in savings for consumers. A non-partisan federal study of the ticketing industry found that primary and secondary ticket sellers charged fees averaging 27% and 31%, respectively, of the ticket’s price. Regarding lodging, the Council of Economic Advisers *estimated that consumers lose $3.3 billion annually to hotel junk fees.

Further reading:

2024 public comments of the National Consumers League and 51 other organizations supporting the FTC’s proposed rule to ban junk fees

2024 public comments of the Break Up Ticketmaster Coalition (NCL and 14 other organizations) supporting the FTC’s proposed rule

2023 testimony of NCL’s CEO before the United States Senate on the need to prohibit junk fees

2023 public comments of the National Consumers League and 41 other organizations supporting the FTC’s advanced notice of proposed rulemaking on junk fees

2022 public comments of the National Consumers League supporting a petition for rulemaking to ban drip pricing, which resulted in this final rule

2018 public comments of the National Consumers League and the Sports Fans Coalition urging FTC intervention in the ticketing industry

*Links are no longer active as the original sources have removed the content, sometimes due to federal website changes or restructurings

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About the National Consumers League (NCL) 

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL calls on Congress to include TICKET Act in continuing resolution

December 16, 2024

National Consumers League Calls on Congress to Include TICKET Act in Continuing Resolution

Contact: National Consumers League – Lisa McDonald, lisam@nclnet.org, 202-207-2829

Washington, DC – The National Consumers League (NCL), America’s oldest consumer and worker advocacy organization, is urging Congress to include the bipartisan TICKET Act (H.R. 3950) in any Continuing Resolution (CR) passed this session. The TICKET Act represents the most significant live event ticketing reform in nearly a decade, addressing key concerns in the live event marketplace for all stakeholders.

Key provisions of the TICKET Act include:

  • Banning hidden fees through all-in pricing requirements.
  • Prohibiting speculative ticketing and other deceptive marketing practices.
  • Requiring refunds for canceled and postponed events.
  • Commissioning an FTC study on enforcement of the BOTS Act.

Earlier this year, the TICKET Act passed the House with overwhelming bipartisan support (388–24) and gained endorsements from a broad coalition of stakeholders, including the, Consumer Reports, Artist Rights Alliance, Recording Academy, Live Nation/Ticketmaster (LNE), Coalition for Ticket Fairness, Vivid Seats, StubHub, and the National Independent Venue Association and other consumer groups.

Despite previously supporting the bill, the Fix the Tix Coalition—has backed away from the bill. We think that is misguided.

“The TICKET Act is a hard-fought compromise and, we believe, Congress’ best chance to deliver meaningful reforms that benefit fans, venues, and artists as early as next summer’s concert season,” said John Breyault, NCL’s Vice President of Public Policy, Telecommunications, and Fraud. “We are disappointed that groups that had previously supported the bill have reversed themselves, though the bill has not significantly changed since they originally endorsed it. We are concerned that Ticketmaster/Live Nation, which owns primary and secondary ticketing platforms, manages hundreds of artists and owns, controls, or has exclusive contracts with hundreds of venues, may be exerting undue influence at the expense of consumers. Congress should resist special interests, and stand up for consumers by including this package of positive reforms in the CR.”

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Saving kids’ lives through safer vehicles

Virtually every safety feature in automobiles, even those we take for granted, like seat belts and airbags, became standard equipment only after overcoming intense resistance. The technologies that have made cars much safer for both passengers and pedestrians have come about because of the commitment, determination, and resourcefulness of those who refuse to surrender in the fight for positive change.

That’s why I am so grateful for the partnership of Sally Greenberg and the National Consumers League (NCL). The work they have done and continue to do is saving countless lives.

In the 1980s, healthcare professionals were publishing papers on the number of people, predominantly small children, who were being killed or injured by cars backing out of driveways or parking spots. A 1993 report from the National Highway Traffic Safety Administration (NHTSA) found that as many as 200 pedestrians, mostly children, were being killed each year by backing out collisions. At least 50 children every week were being backed over by vehicles.

My organization, Kids and Car Safety, compiled data on the problem and concluded that the only solution would be to mandate a rear visibility standard—cameras that would allow the driver to see what was behind the car, particularly a small child who could not be seen through the rearview mirror or rear window. The regulators were not acting, so we began working with Congress on legislation to require a rear visibility standard allowing drivers to see behind them when backing up. After all, you cannot avoid hitting something or someone you cannot see.

That’s when I teamed up with Sally Greenberg, then with Consumers Union. We began a battle that would take years but was so very necessary to prevent more families from suffering avoidable tragedies. We matched our research and our firsthand witness testimonies against the arguments that rear backup cameras would add too much to the cost of cars and that drivers wouldn’t use them. We argued that they shouldn’t only be offered as an optional feature in luxury cars.

Sally and Consumers Union, along with Kids and Car Safety and NCL, tirelessly insisted that safety could not be offered only to those who could afford it.

Finally, in 2014, a new rule was issued and took effect in 2018, mandating that all vehicles sold or leased in the United States, no matter where they were manufactured, be equipped with a rear backup camera. Today, they are thought to be as essential as seat belts, airbags, side impact protection, and electronic stability control—features that no vehicle should ever be without. And it happened because of advocates like Sally Greenberg and others who simply wouldn’t back down to the powerful, well-financed opposition.

There is more to be done to make cars safer for drivers and their families. On average, about 40 children die annually in hot cars. Often, these are infants and toddlers in rear- facing car seats, and the driver, looking in the rearview mirror, can’t tell if the seat is occupied or not.

We’re pleased to have NCL’s powerful voice engaged in yet another effort to use effective technologies to save lives. Occupant detection systems can distinguish between living beings and inanimate objects in the vehicle and can alert the driver that a child is unattended in the vehicle. This system will save lives, as NCL has compellingly pointed out. There is resistance to making occupant detection systems a mandatory feature in new cars. There always is. Yet, we were successful in adding a lifesaving traffic safety provision designed to prevent hot car fatalities, in the Infrastructure Investment and Jobs Act (IIJA).

Kids and Car Safety and NCL have a solid track record of collaborating on these issues. When lives, health, and safety are at stake, I wouldn’t bet against us.

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Janette Fennell is the Founder and President of Kids and Car Safety, a national nonprofit organization dedicated to preventing injury and death to children and animals in and around motor vehicles.

Flying high on consumer protections: Transforming air travel

Even as the widespread availability of air travel has become one of the hallmarks of modern civilization, frequent negative passenger experiences have become one of modernity’s most familiar headaches. From impromptu conversations I’ve had while waiting for a flight, to formal complaints submitted to the Department of Transportation, where I serve as Secretary, I have heard countless stories of frustrating experiences that range from irritation or inconvenience to serious harm and profound violations of passenger rights. These stories, coupled with a belief that air travel can and should be a consistently better experience, have propelled us during this Biden-Harris Administration to commit ourselves to the largest expansion of passenger protections and airline enforcement in the Department’s history.

The strides we have made thus far, and they are substantial, are a credit to the civil servants of our Department and the leadership of our Administration. They also reflect tireless advocacy and important insights from pro- consumer organizations like the National Consumers League (NCL).

NCL has been protecting the interests of consumers for 125 years, and in recent years, the organization has been a tremendously important voice in the effort to ensure airlines treat their customers fairly. Recently, these contributions have included the service of NCL’s John Breyault as the consumer representative on the Department’s Aviation Consumer Protection Advisory Committee.

In recent years, we have proudly delivered a number of important victories for consumers:

● Since President Biden took office, we have increased oversight of the airline industry and have been holding airlines accountable when they fail consumers. This has resulted in securing nearly $4 billion in refunds and reimbursements owed to airline passengers.

● The Biden-Harris Administration issued a final rule, which was then fortified by the Federal Aviation Administration (FAA) Reauthorization Act, to make it easy for consumers to obtain cash refunds when owed. If an airline cancels or significantly changes a flight, passengers are now entitled to an automatic refund within seven business days for credit card purchases if the passenger is not offered or does not accept alternative transportation or travel credit. We have made good on the principle that consumers should not have to navigate a patchwork of cumbersome processes to request and receive a refund. No more searching through airline websites to figure out how to make the request or being misled to accept a travel credit when you are entitled to a full refund.

● Another final rule we issued protects consumers against costly surprise airline junk fees. It requires airlines and ticket agents to tell consumers up front about the fees they charge for transporting bags and canceling or changing a reservation. I did not expect the concept of providing customers with the information they need to make an informed decision to be controversial, but the airline industry has decided to challenge this rule in court rather than make the necessary disclosures to their customers. We will continue to defend in court a rule that we view as commonsensical and that is expected to save consumers more than $500 million every year.

● We have also proposed a new rule that would ban airlines from charging junk fees to seat families together on a flight. Today, many airlines still don’t guarantee family seating, which means parents face concerns that they may have to pay extra just to be seated with their young child. Flying with children is already complicated enough without that added uncertainty, so we are acting to address this.

We are proud of our efforts to date, and the bipartisan FAA Reauthorization Act signed by President Biden earlier this year builds further on our work to improve the travel experience for airline passengers. But much work remains to be done. Good policy, and strong advocacy for consumers, will matter more than ever in the years ahead.

I want to congratulate NCL on its 125th anniversary. I look forward to continuing to work alongside NCL towards our shared goal of making aspects of everyday life, like air travel, more affordable, more manageable, and less stressful for American consumers.

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Pete Buttigieg is the Secretary of the U.S. Department of Transportation.

NCL applauds CFPB final rule on overdraft fees

December 12, 2024:  NCL Applauds CFPB Final Rule on Overdraft Fees

Contact: National Consumers League – Lisa McDonald, lisam@nclnet.org, 202-207-2829

Washington, DC— Consumers across the U.S. burdened by abusive overdraft fee practices will receive some relief after today’s announcement that the Consumer Financial Protection Bureau (CFPB) has finalized its overdraft rule. The rule will curb many large banks’ fees from $35 to approximately $5, and is estimated to save American consumers up to $5 billion annually.

The National Consumer League (NCL) applauds the CFPB’s rule as it will prevent big banks and credit unions with more than $10 billion in assets from charging junk overdraft fees that burden families with hundreds of dollars a year in unfair charges and push marginalized communities out of the banking system. The rule will push banks to offer straightforward, affordable forms of coverage protection instead.

“Predatory overdraft fees disproportionately harm communities of color and low-income families, but no one is immune to the damaging effects of these exploitative practices,” says Sally Greenberg NCL’s CEO. “By finalizing its overdraft rule, the CFPB is standing up to big banks, protecting American consumers and their hard-earned money.”

The CFPB’s action to protect consumers provides clear rules of the road to ensure consistency and clarity regarding overdraft products. The final rule requires financial institutions with over $10 billion in assets to choose from one of three options for overdraft fees:

  1. Cap fees at $5 to cover the actual costs to oversee an overdraft program.
  2. Charge fees based on actual costs and losses as a service, rather than a profit center.
  3. Treat overdraft coverage like loans, with disclosures, opt-in options, and payment flexibility.

Read the comments submitted by NCL and 143 organizations submitted in support of this rule here.

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Protecting consumers from junk fees and unfair pricing

Fighting to lower costs for Amer-icans is at the heart of President Biden’s economic agenda—just as it is for the National Consumers League (NCL). The last few years have been especially challenging for a lot of families, as the pandem-ic-era disruptions and Putin’s war have driven up costs in every part of a household budget, from rent to groceries to childcare.

Since taking office, President Biden has called on big corporations to pass along savings to consumers; secured historic legislation lowering the costs of prescription drugs, childcare, utility bills, and health insurance; directed his Cabinet to use every administrative tool to lower costs; and gone after hidden junk fees in nearly every area of a family’s budget—from banking overdraft fees and credit card late fees to attending live events. 

These junk fees are everywhere, whether in the form of mysterious “resort fees” that are tacked onto bills for ordinary hotel stays or “processing fees” attached to concert tickets at the last minute. While hidden fees might not matter to the wealthiest Americans, they add up for hard-working Americans. Research shows that consumers pay upwards of 20% more when faced with junk fees than if they had access to the all-in price up front. It is hard for honest companies that show the all-in price up front to compete fairly when competitors post prices without the hidden fees that consumers will ultimately have to pay.

This is why the President launched a Strike Force on Unfair Pricing and has charged his Competition Council with eliminating junk fees across industries. The Administration has implemented rules against junk fees related to air travel, cable TV, broadband, and financial services—like banking overdraft fees. This is putting hundreds of dollars back into the pockets of American families.

The Administration’s actions to cut credit card late fees will save the estimated 45 million Americans who regularly incur these fees an average of $220 per year. Our actions to ban family seating fees could save a family of four $200 on a round-trip ticket. Another proposed action would require businesses—including online ticket sellers, apartment rental companies, hotels, and car rentals—to provide consumers with the all-in price up front and to disclose any mandatory fees, what they are for, and whether they are refundable. The Administration’s actions are projected to save Americans more than $20 billion annually—and we are just getting started.

So much of the progress we have made to crack down on junk fees would not be possible without the advocacy and research of organizations like the NCL, which has a distinguished 125-year history of advocating on behalf of American consumers.

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Lael Brainard is an economist who serves as the Director of the National Economic Council.

The push to advance consumer product safety

I wholeheartedly subscribe to the philosophy espoused by Dr. Martin Luther King, Jr. when he said that “human progress is neither automatic nor inevitable” and that it is dependent upon “the tireless exertions and passionate concern of dedicated individuals.”

We do, in fact, live in a safer world today because of the tireless exertions and unyielding passion of Sally Greenberg and her team at the National Consumers League (NCL) to make it so. Even if achieving a lifesaving product safety improvement requires years of determined effort to overcome the fierce opposition of powerful interests, we have seen that NCL does not stop working until progress is achieved.

I first met Sally back in the late 1990s when I was the executive director of the Consumer Product Safety Commission (CPSC), and Sally had just come to Washington, DC, to work for Consumers Union, which is now Consumer Reports. People thought with our shared interest in consumer protection, we would get along well. It was the beginning of a beautiful friendship and a productive one.

For the past 15 years, we have been engaged in an effort to make table saws less dangerous. This is an issue of considerable and devastating magnitude. Each year, there are approximately 30,000 table saw accidents that require medical treatment, including about 4,000 amputations.

Dr. Steve Gass, an attorney, physicist, and amateur woodworker, came up with an idea to fix this. He developed a sensor and a braking mechanism that would stop a saw blade immediately upon contact with skin, rendering what would have been a severe laceration into the equivalent of a paper cut. At first, Steve and his partners tried to get the table saw industry to license his new technology and incorporate safety into the saws they sell to the public. But the industry wasn’t interested in spending money to protect their own customers. So, Steve and his partners founded a table saw company called SawStop. These saws have prevented tens of thousands of injuries in the 20 years they have been on the market.

Dr. Gass and his partners believed that safety technology should become the standard for the industry, but larger table saw manufacturers fought back and were successful in keeping federal action from occurring. Sally Greenberg, an amateur woodworker herself, heard about this on National Public Radio and got involved. It has been a difference maker.

NCL has been a key player in a decades-long campaign that involved, in part, bringing victims of table saw accidents face-to-face with members of Congress and CPSC commissioners. It’s one thing to hear about a problem. It’s quite another to meet a firefighter who could no longer hold a fire hose and couldn’t do the job he loved, a musician who could no longer play guitar and became suicidal, or a high school student who lost fingers in shop class.

It has been a long battle against an entrenched and powerful industry, but we’re now in the final stages of federal rulemaking that will not just mitigate the risk of table saw accidents, but virtually eliminate that risk. This would not have happened if not for Sally Greenberg and NCL.

But that is what NCL has done for 125 years. It’s thanks to this organization’s work, for example, that rearview backup cameras are now standard in cars. When the technology was developed, it was only available as an option for luxury vehicles. It took NCL and other advocates years of determined advocacy, pointing out that the lack of these cameras was leading to hundreds of deaths—mostly of small children—and thousands of injuries each year. Today, thanks to this work, cars are safer, and more children are alive.

Referring again to Dr. King’s words, we can never take progress for granted or assume it will occur, not without the determination of those who will never give up, no matter how fierce the opposition or how difficult the fight. That is Sally Greenberg and her team, and that is the history of the National Consumers League.

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Pamela Gilbert is a Partner in the law firm of Cuneo Gilbert & LaDuca LLP and previously served as Executive Director of the Consumer Product Safety Commission, Consumer Program Director at the U.S. Public Interest Research Group, and Executive Director at Public Citizen’s Congress Watch. 

Leveling the playing field: Advocating for fair and competitive markets

When the marketplace works as it should, it’s a wonderful thing for consumers. Free and fair competition generates value in the form of higher quality and affordable pricing. Consumers have the power of their pocketbooks to reward those companies that offer a square deal and force others to do better. It’s a system that works most of the time.

But sometimes markets run astray of these fundamental principles. They need a nudge, or something a little more forceful, to get back on track. This is where the National Consumers League (NCL) has been so valuable for so long, sounding the alarm when corporate malefactors distort our markets, and keeping the pressure on until solutions are put in place.

After having had the privilege of chairing the Federal Trade Commission (FTC), becoming affiliated with NCL seemed a natural step because of the similarities of the two organizations’ missions. The FTC is all about keeping the marketplace free of distortions such as monopolization and deceptive advertising that put consumers at an unfair disadvantage. And this is what NCL has been doing throughout its century-plus history, insisting upon corporate accountability, the preservation of competitive marketplaces, and strong and sensible regulations to protect consumers.

In recent years, we’ve seen NCL’s influential voice and determined actions come into play where they are needed most. For example:

● NCL has been a leading force in protecting consumers who buy tickets for live events, shining a spotlight on Live Nation- Ticketmaster’s monopolization of the marketplace and the excessive costs that lack of competition is imposing upon ticket buyers. NCL has been on the front lines of this fight, encouraging both legislation and antitrust action by the federal government.

● Lack of competition in the healthcare industry has been a long-standing problem and one that NCL continues to address. Not only have persistent hospital consolidations led to higher costs for patients, but the control of the prescription drug marketplace by three giant pharmacy benefit managers is pushing consumers to buy higher-priced medicines and denying them access to cheaper generics and biosimilars. NCL was a critical player in encouraging the FTC to open an investigation into pharmacy benefit managers practices.

● When this nation experienced an infant formula crisis from both contamination and shortage, NCL persistently cited the fact that only three manufacturers control 98% of the market—and that this problem could occur again if we don’t incentivize more companies to compete.

● And it was NCL that raised the alarm that more than 90% of the nation’s largest airports are dominated by just one or two airlines, leading Americans to pay higher travel costs than consumers in other countries. Also, NCL is out front urging the Department of Transportation to force airlines to be clearer and less deceptive about their add-on fees so that consumers can make apples-to-apples price comparisons.

These are just a few examples of the essential work that NCL is performing to complement the efforts of the FTC and other federal and state agencies and, in many cases, to draw the regulators’ attention to anticompetitive situations that warrant action.

As I mentioned in my board chair letter at the beginning of this book, NCL has done this with a staff and resources immensely smaller than the industries it’s working to hold accountable. NCL punches far above its weight. Impressive seems like an understatement in describing not only the great work NCL is doing on behalf of Americans today, but also the great work it has been doing over the past 125 years. NCL is truly a vigilant guardian, never leaving its post in making sure that marketplaces work as they should for generations of consumers.

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Jon Leibowitz is former Chairman of the Federal Trade Commission (FTC) and President of the National Consumers League Board of Directors.