Tips for parents of job-seeking teens – National Consumers League

Your teen’s got an eye on a part-time job? How to keep your eye on your young worker:

Be involved
Before the job search begins, make decisions with your teen about appropriate employment. Set limits on how many hours per week he or she may work. Make sure your child knows you are interested in his or her part-time job.

Check it out
Meet your teen’s supervisor, request a tour of the facilities, and inquire about the company’s safety record. Ask about safety training, duties, and equipment. Don’t assume the job is safe. Every workplace has hazards.

Talk, talk, talk – and listen, too
Ask questions about your teen’s job. Ask teachers to give you a heads-up if grades begin to slip. Frequently ask your teen what she or he did at work and discuss any problems or concerns.

Watch for signs
Is the job taking a toll on your teen emotionally or physically? How is your child’s performance at school? If there’s a loss of interest in or energy for school or social activities, the job may be too demanding.

Know the laws
Child labor laws exist to protect your teen. Check the state and federal child labor laws at Youth Rules.

 

Tips for job-seeking teens – National Consumers League

Teens: before taking any job make sure you know you will be kept safe and protected.

Know the Legal Limits
To protect young workers like you, state and federal laws limit the hours you can work and the kinds of work you can do. For state and federal child labor laws, visit Youth Rules.

Play it Safe
Always follow safety training. Working safely and carefully may slow you down, but ignoring safe work procedures is a fast track to injury. There are hazards in every workplace — recognizing and dealing with them correctly may save your life.

Ask Questions
Ask for workplace training — like how to deal with irate customers or how to perform a new task or use a new machine. Tell your supervisor, parent, or other adult if you feel threatened, harassed, or endangered at work.

Make Sure the Job Fits
If you can only work certain days or hours, if you don’t want to work alone, or if there are certain tasks you don’t want to perform, make sure your employer understands and agrees before you accept the job.

Don’t Flirt with Danger
Be aware of your environment at all times. It’s easy to get careless after a while when your tasks have become predictable and routine. But remember, you’re not indestructible. Injuries often occur when employees are careless or goofing off.

Trust Your Instincts
Following directions and having respect for supervisors are key to building a great work ethic. However, if someone asks you to do something that feels unsafe or makes you uncomfortable, don’t do it. Many young workers are injured — or worse — doing work that their boss asked them to do.

Worst teen jobs: meatpacking – National Consumers League

Here is a list of some of the most dangerous jobs for teens.

 

Meatpacking

In addition to the five worst teen jobs that teens are legally allowed to perform, NCL would like to warn working youth to steer clear of jobs in the meat packing industry.

Although workers are supposed to be18 to work in these plants, federal immigration raids in plants in Iowa and South Carolina in 2008 found children as young as 15 working. Reports that 50 teens may have been working in the Agriprocessors plant in Postville, Iowa and the more than 9,000 child labor violations alleged against the plant by the State of Iowa have raised great alarm among child labor and child welfare advocates. Meat processing work is very dangerous, requiring thousands of cutting motions a day with sharp knives. In a visit to Postville last summer, NCL staff interviewed a young worker who cut himself while processing meat when he was only 16 years old.

One of the examples we provided in our forklift section involved a 17-year-old who was killed in a forklift accident in a meatpacking plant.

In addition to being dangerous, the work is messy, bloody, exhausting and too demanding for teens. NCL asks employers and federal and state labor investigators to make sure that no youth under the age of 18 are working in meat processing.

Agriculture

Farms look safe but they are actually very dangerous workplaces. Agriculture is consistently ranked as one of the most dangerous industries in America. In its 2008 edition of Injury Facts, The National Safety Council ranked it as the most dangerous industry, with 28.7 deaths per 100,000 adult workers. According to Kansas State University (KSU) in 2007, there were 715 deaths on farms involving workers of all ages. More than 80,000 workers suffered disabling injuries. Working with livestock and farm machinery caused most of the injuries and tractors caused most of the deaths, according to John Slocombe, an extension farm safety specialist at KSU.

Agriculture poses dangers for teens as well. According NIOSH, between 1995 and 2002, an estimated 907 youth died on American farms. Between 1992 and 2000, more than four in 10 work-related fatalities of young workers occurred on farms. Half of the fatalities in agriculture involved youth under age 15. For workers 15 to 17, the risk of fatal injury is four times the risk for young workers in other workplaces, according to U.S. Department of Labor’s Bureau of Labor Statistics.

In 2006, an estimated 5,800 children and adolescents were injured while performing farm work. Every summer young farmworkers are run over or lose limbs to tractors and machinery. Heat stress and pesticides pose grave dangers. Riding in open pickups is another danger on farms.

The dangers of farm work for youth are highlighted in the following injuries and fatalities:

  • While driving a tractor as he loaded stone in Skaneateles, N.Y. in October 2008, John Rice, 16, lost control. The tractor began rolling backwards down a hill. The tractor overturned, ejecting Rice, running him over and causing critical injuries that nearly killed him.
  • In September 2008, Jacob Kruwell, age 14, was driving a tractor in Lake Mills, Wisconsin when the wheels went off the pavement, causing the load he was carrying to shift and flip the tractor onto the young teen, killing him.
  • Matthew Helmick, 16, died when the tractor he was driving overturned on the farm that his family owned in Doylestown, Ohio in August 2008. According to reports, Helmick was turning the tractor into a driveway and made the turn too fast, hitting an embankment and causing the tractor to flip. He was pinned underneath the vehicle.
  • A 15-year-old boy, Michael Paul Young, died in June 2008 on a Western Kentucky farm as he worked beside his father and brothers. Young fell into a truck load of grain that acted like quicksand. He sank into the grain and died of asphyxiation before his family and fellow workers could rescue him.
  • In May 2008, Maria Isabel Vasquez Jimenez, a 17-year-old farmworker, died of heat stroke after working nine and a half hours in a California vineyard as temperatures hovered in the mid-90s. Jimenez was pregnant at the time. According to the United Farm Workers and the girl’s family, the labor contractor in the vineyard ignored California laws that require workers to be given breaks and provided with shade. Workers also said they were not given adequate amounts of water.
  • Edilberto Cardenas, 17, died in a Groveland, Florida citrus grove in January 2008—his first day on the job. Cardenas was emptying bags of oranges into a truck when then truck backed up and ran him over.In December 2006, a 10-year-old Florida youth accidentally ran over his 2-year-old brother while driving a pickup truck in a Florida orange grove. The boy had been driving trucks in the fields since he was only 8 years old.
  • A 13-year-old Illinois youth died after he became entangled in the beaters of a forage wagon. The youth was helping his cousin feed cattle in a farm pasture. The death occurred when the boy climbed on the front of the wagon to dislodge clumps of hay. The legs of his pants became entangled in the rotating beaters. The youth was spending the summer at a relative’s farm in Minnesota where the accident occurred. (September 2005)

Loopholes in current child labor law allow children to work in agriculture at younger ages than children can work in other industries. It is legal in many states for a 12-year-old to work all day under the hot summer sun with tractors and pickup trucks dangerously criss-crossing the fields, but that same 12-year-old could not be hired to make copies in an air-conditioned office building. Because of the labor law exemptions, large numbers of 12- and 13-year-olds—usually the children of migrant and seasonal farmworkers—can be found working in the fields in the United States.

An estimated 400,000 youth under the age of 16 help harvest our nation’s crops each year, and the exemptions allow even younger kids to work legally on very small farms. Field investigations by the Association of Farmworker Opportunity Programs, a member of the Child Labor Coalition, have found children working in the fields at the age of 9 and 10. NCL and the Child Labor Coalition believe the long hours of farm work for children under 14 is deleterious to their health, education, and well-being and should be illegal. NCL has long supported legislation that would apply child labor age restrictions to all industries, including agriculture.

Exemptions in the law also allow teens working on farms to perform tasks deemed hazardous in other industries when they are only 16—as opposed to 18 for the other industries. For example, a worker must be 18 to drive a forklift at retail warehouse but a 16-year-old is legally allowed to drive a forklift at an agricultural processing facility. NCL does not believe such exemptions are justified. Driving a forklift is dangerous and should not be undertaken by minors.

In agriculture, 16- and 17-year-olds can work inside fruit, forage or grain storage units, which kill workers every year in suffocation accidents; they can also operate dangerous equipment like corn pickers, hay mowers, feed grinders, power post hole diggers, auger conveyors and power saws. NCL and the Child Labor Coalition, which it coordinates, are working to eliminate unjustified exemptions to U.S. Department of Labor safety restrictions based on age.

According to SafeKids USA, only about 5 percent of farms in the United States are covered by safety regulations under the Occupational Safety and Health Act. Children working on family farms with their parents are not protected by safety laws.

Construction

According to Bureau of Labor Statistics fatality records, construction and roofing are two of the ten most dangerous jobs in America. In 2007, an estimated 372,000 workers of all ages were injured in construction accidents and construction led other industries in the number of deaths among all workers: 1,178. A construction worker is nearly three times as likely to die from a work accident as the average American worker.

Young workers are especially at risk given their relative inexperience on work sites and commonplace dangers construction sites often pose. According to NIOSH in 2002, youth 15-17 working in construction had greater than seven times the risk for fatal injury as youth in other industries, and greater than twice the risk of workers aged 25-44 working in construction. In a 2003 press release, NIOSH noted that despite only employing 3 percent of youth workers, construction was the third leading cause of death for young workers.

In 2007, five working youths died in falls—a common cause of death in construction accidents. Among workers 18 and 19, the number of deaths from falls was 11.

Examples of recent teen construction deaths include the following:

  • In January, Danilo Riccardi Jr. was trying to get water from a trench so that he could mix concrete when he fell into the large room-sized hole. A muddy mixture of sand and water soon trapped him like quicksand. By the time rescuers arrived, the boy was dead, submerged under the liquid mixture. It took almost three hours to dig his body out.
  • A 15-year-old Lawrenceville, Georgia boy, Luis Montoya, performing demolition work, fell down an empty escalator shaft 40 feet to his death. According to a spokesman for the Georgia Department of Labor, minors—defined in the state as being 15 years old—are not allowed to work on construction sites. The company that employed the boy, Demon Demo had been fined by OSHA in 2005 and 2008 because workers did not wear required safety harnesses to prevent falls. The fine in the second violation was reduced from a $4,000 penalty to $2,000. Montoya was not wearing a safety harness when he fell.
  • Bendelson Ovalle Chavez, a 17-year-old resident of Lynn, Massachusetts, was fixing a church roof in September 2007 when he fell 20 feet to his death. Employed by the company two months earlier, he had received no training or information about how to prevent falls, according to a report by the Massachusetts AFL-CIO and the Massachusetts Coalition for Occupational Safety and Health.
  • In July 2007, James Whittemore, 17 died while taking down scaffolding at a construction project in Taunton, Massachusetts. The teen was helping his father remove the scaffolding when a pole he was holding fell against a high-voltage electrical wire and he was electrocuted. The boy died in his father’s arms.
  • That same month, Travis DeSimone, 17, was working on a Marlborough, New Hampshire farm, converting a barn into a kennel, when a concrete wall collapsed and killed him.

Roofing, siding, sheet metal work, electrical work, concrete work all pose serious dangers. Falls, contact with electric current, transportation incidents, and being stuck by objects are among the most common causes of construction accident deaths.

Federal child labor law prohibits construction work for anyone under 16 years of age (although youths 14 and 15 may work in offices for construction firms if they are away from the construction site).

Labor law regarding work at heights has some inconsistencies. Minors 16 years and older may work in heights, as long as it is not on or about a roof. They can work on a ladder, scaffold, in trees, and on structures like towers, silos, and bridges.

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Driver/Operator of Forklifts, Tractors, and All-Terrain Vehicles (ATVs)

Forklifts, tractors, and all-terrain vehicles pose dangers for many young workers. Several youth tractor accidents have been detailed in our section on agricultural fatalities and injuries. Some recent forklift and vehicle accidents involving youth:

  • On May 11th, Miguel Herrera-Soltera drove a forklift up a ramp when it tipped over. The boy fell out of the forklift and it landed on top of him. Fellow workers used another forklift to extricate the boy, but he died at the hospital.
  • In March 2008, a 15-year-old suffered a serious leg injury in a Portland, Oregon wrecking lot when a 17-year-old co-worker operating a front loader knocked over a stack of cars and part of a concrete wall collapsed onto the younger boy. No one under 18 is allowed by law to work in an auto wrecking area, or operate a front loader, according to The Oregonian newspaper.
  • John Sanford, 18, a forklift operator in Toledo, mistakenly thought he put his forklift in park. The machine was in neutral and when Sanford walked in front of it, he was pinned between a trash receptacle and the lift and killed. (December 2007)
  • A 17-year-old in California died when the forklift he was operating at a grain and hay store rolled over on him. The youth had only been employed one hour and misguidedly took the initiative to operate the forklift. (June 2004)
  • In Iowa, an 8-year-old was killed helping his father and neighbor chop hay for silage on their dairy farm. The youth was helping, driving to and from the field location on a 4-wheel ATV to assist his father hook up each silage wagon. The boy drove up a slight embankment causing the ATV to roll over on its top and pinning him to the ground. (Summer 2004).
  • A 13-year-old Arkansas youth died when the ATV he was driving tipped over on a levee between catfish ponds. The minor was pinned under the water and drowned. (March 2003).

Each year, nearly 100 workers are killed in forklift accidents. Another 20,000 workers are seriously injured in forklift-related accidents. Many of these injuries occur when workers are run over, struck by, or pinned by a forklift. U.S. child labor law mandates an age of 18 to operate a forklift unless the forklift is being operated on an agricultural facility—then the youth operating the forklift can be 16. NCL can think of no rationale for this disparity in safety standards, and child labor advocates in Washington are asking Congress to raise the age to 18 for all operators.

Tractor-related incidents are the most common type of agricultural fatality in the U.S. Increasingly, tractors are being used in non-agricultural industries, like construction, manufacturing, and landscaping. Tractor overturns are the most common event among tractor fatalities, and was the primary cause of tractor-related fatality among youth workers.

ATVs resulted in 44,700 serious injuries of youth under 16. The U.S. Consumer Product Safety Commission (CSPC) reported that in 2004, 130 children under the age of 16 died in ATV accidents. The Associated Press reported that more than 100 kids died in 2006, although clearly the majority of the fatalities were in non-work-related accidents.

Drivers

Forklifts, tractors, and all-terrain vehicles pose dangers for many young workers. Several youth tractor accidents have been detailed in our section on agricultural fatalities and injuries. Some recent forklift and vehicle accidents involving youth.


  • On May 11th, Miguel Herrera-Soltera drove a forklift up a ramp when it tipped over. The boy fell out of the forklift and it landed on top of him. Fellow workers used another forklift to extricate the boy, but he died at the hospital.
  • In March 2008, a 15-year-old suffered a serious leg injury in a Portland, Oregon wrecking lot when a 17-year-old co-worker operating a front loader knocked over a stack of cars and part of a concrete wall collapsed onto the younger boy. No one under 18 is allowed by law to work in an auto wrecking area, or operate a front loader, according to The Oregonian newspaper.
  • John Sanford, 18, a forklift operator in Toledo, mistakenly thought he put his forklift in park. The machine was in neutral and when Sanford walked in front of it, he was pinned between a trash receptacle and the lift and killed. (December 2007)
  • A 17-year-old in California died when the forklift he was operating at a grain and hay store rolled over on him. The youth had only been employed one hour and misguidedly took the initiative to operate the forklift. (June 2004)
  • In Iowa, an 8-year-old was killed helping his father and neighbor chop hay for silage on their dairy farm. The youth was helping, driving to and from the field location on a 4-wheel ATV to assist his father hook up each silage wagon. The boy drove up a slight embankment causing the ATV to roll over on its top and pinning him to the ground. (Summer 2004).
  • A 13-year-old Arkansas youth died when the ATV he was driving tipped over on a levee between catfish ponds. The minor was pinned under the water and drowned. (March 2003).

Each year, nearly 100 workers are killed in forklift accidents. Another 20,000 workers are seriously injured in forklift-related accidents. Many of these injuries occur when workers are run over, struck by, or pinned by a forklift. U.S. child labor law mandates an age of 18 to operate a forklift unless the forklift is being operated on an agricultural facility—then the youth operating the forklift can be 16. NCL can think of no rationale for this disparity in safety standards, and child labor advocates in Washington are asking Congress to raise the age to 18 for all operators.

Tractor-related incidents are the most common type of agricultural fatality in the U.S. Increasingly, tractors are being used in non-agricultural industries, like construction, manufacturing, and landscaping. Tractor overturns are the most common event among tractor fatalities, and was the primary cause of tractor-related fatality among youth workers.

ATVs resulted in 44,700 serious injuries of youth under 16. The U.S. Consumer Product Safety Commission (CSPC) reported that in 2004, 130 children under the age of 16 died in ATV accidents. The Associated Press reported that more than 100 kids died in 2006, although clearly the majority of the fatalities were in non-work-related accidents.

Landscaping

Landscaping and yard work is a frequent entry point into the job market for teenagers. However, the sharp implements and machinery used to do the work present dangers for teens. Often young workers are left unsupervised for long periods of time. The job also requires a great deal of time spent driving in vehicles which, as we have noted, is a dangerous work-related activity.

hese incidents highlight the dangers of outside work:

  • A 15-year-old Florida youth died of electrocution while trimming trees. The youth was standing on an aluminum ladder holding a pole saw when it hit a wire. (May 2005)A 16-year-old Oklahoma youth died when he was struck by lightening while working as a general laborer for a landscaping company. The youth was standing in the bed of a dump truck, where he was manually moving pallets of rocks from the truck to a front-end loader. The youth had worked for the company for three weeks. (July 2004)
  • A 15-year-old Maryland youth was killed when he fell into a mulch spreading truck. The machine, called a bark blower, churns mulch with a large spinning device called an auger and then disperses it through a hose. The machine had jammed and the teen had gotten on top of the truck to see why the mechanism wasn’t working. He had been with the company for a couple of weeks. (May 2004)
  • Landscaping, groundskeeping, and lawn service workers use hand tools such as shovels, rakes, saws, hedge and brush trimmers, and axes, as well as power lawnmowers, chain saws, snow blowers, and power shears. Some use equipment such as tractors and twin-axle vehicles. These jobs often involve working with pesticides, fertilizers, and other chemicals. Rollovers from tractors, ATVs, and movers are a risk. Tree limb cutting and lifting and carrying inappropriately heavy loads are another potential danger; so is handling chemicals, pesticides, and fuel. Contact with underground or overhead electrical cables presents electrocution dangers.

Federal Child Labor Law

Minors who are age 16 and older may be employed in landscaping and operate power mowers, chain saws, wood chippers, and trimmers. The operation of all-terrain vehicles (ATVs) or tractors for non-agricultural labor is only prohibited if the equipment is used for transporting passengers, an activity prohibited for minors under age 18.

Traveling Sales Crews

Parents should not allow their children to take a traveling sales job. The dangers are too great. Without parental supervision, teens are at too great a risk of being victimized. Traveling sales crew workers are typically asked to go to the doors of strangers and sometimes enter their homes—a very dangerous thing for a young person to do.

Frequent crime reports involving traveling sales crews suggests that the environment they present is not a safe one for teen workers. And with four in 10 worker fatalities coming from vehicle accidents, NCL urges teens not to accept any job that involves driving long distances or for long periods of time.

The Better Business Bureau (BBB) warned consumers in May 2009 that deceptive sales practices are common in door-to-door sales—the group had received 1,100 complaints in the prior year. “Experience tells us that customers aren’t the only victims of [these scams],” said Michael Coil, President of BBB of Northern Indiana, “the young salespeople are also potentially being taken advantage of by their employers and forced to work long hours, endure substandard living conditions and have their wages withheld from them.”

In May 2008, police in Spokane, Washington investigated a 16-year-old’s claim that she was held as a captive worker by a door-to-door sales company. She escaped after the sales crew leaders beat up her boyfriend because he wasn’t selling enough magazines.

Unscrupulous traveling sales companies charge young workers for expenses like rent and food that requires them to turn over all the money they ostensibly make from selling magazines or goods. When they try to quit or leave the crew, they are told they can’t. Disreputable companies have been known to seize young workers’ money, phone cards, and IDs and restrict their ability to call their parents. Drug use and underage drinking are not uncommon. A New York Times report in 2007 found that crew members often make little money after expenses are deducted.

Among the possible dangers:

Murder:

  • In November 2007, Tracie Anaya Jones, 19, who was a member of a traveling sales crew, was found dead of stab wounds. Originally from Oregon, Jones was last seen working in Little Rock Arkansas before her body was found 150 miles away in Memphis, Tennessee. Her killing remains unsolved and is featured on America’s Most Wanted Web site.
  • In Rapid City, South Dakota in April 2004, a 41-year-old man was charged with murdering a 21-year-old woman who came to his home to sell magazines.

Robbery: Working in unknown neighborhoods poses risks, especially if you are carrying money from sales or goods to sell.

  • Although not part of a traveling sales crew, a 12-year-old selling candy for a school fundraiser in a Jacksonville, Florida neighborhood in March 2009 was robbed by three individuals who drove up to her in a car.
  • In April 2003, a 16-year-old Texas youth selling candy was robbed and shot in the stomach by two teens.

Assaults:

  • In May 2009 in Bethesda, Maryland, a 19-year-old woman selling magazines was attacked and nearly raped by someone she encountered while selling magazines door-to-door.
  • In Lawton, Oklahoma, a 19-year-old Nevada woman was selling magazines door-to-door in February 2009 when her potential customer invited her in. The man gave her something to drink and she awoke several hours later and realized she had been raped.
  • A 19-year-old Ohio magazine sales person was assaulted by three men who expressed an interest in buying magazines. The victim was waiting for a pickup by co-workers when she was approached, abducted, and sexually assaulted (April 2003).

Reckless driving: traveling sales crews face greater risk of vehicle accidents and in many cases, crew leaders are driving without licenses or driving on suspended licenses. Vehicles are not always maintained properly and the use of 15-passenger vans in some cases presents safety concerns.

  • In November 2005, two teenagers were killed and seven were injured when the van they were riding in flipped near Phoenix, Arizona. The vehicle crossed a median strip, and ended up in the opposite lanes of a freeway. All nine occupants, who worked for a magazine subscription company, were thrown from the vehicle.
  • A month earlier, 20-year-old, James Crawford, was ejected and killed from a van crash in Georgia. Eighteen young adults were crammed into the 15-passenger van. The driver fell asleep and was allegedly driving under the influence of marijuana. The occupants were heading north from Florida to sell magazine subscriptions.
  • Two young salespersons, age 18 and 19, were ejected from a vehicle and pronounced dead at the scene after a vehicle accident in which 15 salespersons were crammed into a 10-year-old SUV that rolled over on a highway in New Mexico (September 2002).
  • In 1999, seven individuals travelling as a sales crew were killed in an accident in Janesville, Wisconsin. Five other passengers were injured, including one girl who was paralyzed. The driver of the van, who was trying to elude a police chase, did not have a valid drivers license and attempted to switch places with another driver when the accident occurred. The fatality victims included Malinda Turvey, 18, who has inspired ground-breaking legislation—Malinda’s Act—which passed in Wisconsin in April 2009 to regulate traveling sales crews.

Desertion: young salesmen have been stranded if they try to quit or do not sell enough.

Exposure: crews often work in bad weather, walking miles in blazing heat or in cold weather.

Arrest: crews often operate without proper licenses and permits and young sales people are subject to arrest.

Sexual exploitation: young workers, far from home, are at special risk of exploitation from older crew leaders and crew members.

At any given time, there are as many as 50,000 youth under the age of 18 involved in youth peddling crews.

The National Consumers League has material on its Web site that young workers should look at before they consider taking a traveling sales job here.

Shared history: NCL and working families – National Consumers League

Did you know NCL began as an organization of women devoted to workers’ rights?

NCL is America’s pioneer consumer organization, founded in 1899 on the principle of consumer responsibility for the welfare of workers. NCL began as an organization of women devoted to workers’ rights.

NCL drafted the nation’s first minimum wage law in 1912 to protect women and children, the most severely exploited workers. NCL was among the first to champion the cause of child labor, campaigning for laws to protect against children working for long hours and pauper’s wages. NCL fought for the rights of African American workers in the early 20th century, including Black women, who were the lowest paid workers of all.

NCL’s early leaders, including Eleanor Roosevelt and consumer and labor rights advocate Esther Peterson, fought for national health insurance and a 40-hour work week.

The fight continues

Today, NCL is the only organization whose mission links consumer issues and fair labor standards. NCL supports the Employee Free Choice Act, making a connection between consumer rights and labor rights on Capitol Hill. NCL joins with the Labor Movement in supporting comprehensive healthcare reform. NCL is a world leader in the fight against child labor. It co-chairs, convenes, and staffs the domestic Child Labor Coalition and serves on the board of the International Cocoa Initiative.

In the 1990s, NCL helped establish the Global March Against Child Labor, the first global civil movement advocating for free, quality, basic education for all children and a world free from child labor. The League played a key role in the 1999 founding of the Fair Labor Association, addressing conditions for workers in the apparel industry. Comprising more than 200 colleges and universities, businesses, and NGOs, the FLA has helped to improve the lives of hundreds of thousands of workers in developing countries.

 

Door-to-door sales: Questions for consumers – National Consumers League

When a young salesperson comes knocking at your door, how can you tell whether it’s a legitimate sales company rep or a teenager who’s become involved in a dangerous traveling sales crew? The following tips can help you evaluate the situation, while keeping you – and the young worker – safe.

Stay Safe 

  • be very cautious about allowing people into your home unless you have requested the sales visit or are familiar with the company.

  • if alone, don’t let anyone in your home.

  • make sure minors alone at home do not open doors to strangers.

Be Smart

  • if your community requires door-to-door salespersons to have a permit, ask to see it and don’t do business with anyone without it.

  • be skeptical of dishonest sales tactics often used by traveling sales crews, such as:

  • the salesperson is in a contest and will win prizes for making sales.

  • the company is a charitable, nonprofit organization, yet you’ve never heard of it before.

  • the sales benefit youth programs to help youth stay off drugs, learn entrepreneurial skills, youth empowerment, etc.

  • the salesperson refuses to take “no” for an answer and uses high-pressure tactics, such as intimidating or threatening customers or refusing to leave until they buy something.

  • read before you sign a sales agreement.

  • get a receipt for any purchase.

  • never pay in cash.

  • don’t assume you can cancel an order. Yes, by law, you should be able to cancel if the order is more than $25. But, unethical companies may not provide real telephone numbers to call in order to cancel an order.

Be Aware

  • if you suspect that the salesperson is part of traveling sales crew, don’t let them into your home and don’t buy their products.

  • contact the police to notify them that a crew is operating in your neighborhood. Provide them with the name of the company and the product being peddled.

  • contact the police if you are concerned about the youth’s safety, such as working in inclement weather, visibly ill, etc.

Standards Ethical Door-to-Door Salespersons Should Follow

Keep in mind the following guidelines for ethical sales:

  • Offers should be clear, so consumers understand exactly what they are buying and how much they will have to pay.

  • The order form should clearly describe the goods and quantity purchased, the price and terms of payment, and any additional charges.

  • Recipients and contracts should show the name of the sales representative and his or her address or the name, address and telephone number of the firm whose product is sold.

  • All salespersons should promptly identify themselves to a prospective customer and should truthfully indicate the purpose of their approach to the consumer, identifying the company or product brands represented.

  • A salesperson should obey all applicable federal, state and local laws.

  • A salesperson should explain the terms and conditions for returning a product or canceling an order.

  • Salespersons should not create confusion in the mind of the consumer, abuse the trust of the consumer, nor exploit the lack of experience or knowledge of the consumer.

  • Salespersons should respect the privacy of consumers by making every effort to make calls at times that best suit the customer’s convenience and wishes.

  • It is a consumer’s right to end a sales call and salespersons should respect that right.

  • All references to testimonials and endorsements should be truthful, currently applicable, and authorized by the person or organization quoted.

  • Product comparisons should be fair and based on substantiated facts.

  • A salesperson should not disparage other products or firms.

  • A salesperson should not try to make the consumer cancel a contract made with another salesperson.

Social responsibility all about worker welfare, survey says – National Consumers League

More than environmental stewardship and philanthropy, nearly one in two Americans believe the most important proof of corporate social responsibility is treating employees well.

A national opinion survey commissioned by the National Consumers League and Fleishman-Hillard International Communications found that American consumers have their own views on corporate social responsibility that run counter to established beliefs.

“Our research reflects an exciting coming-of-age for consumers, as they are more empowered than ever to assess and react to corporate social responsibility issues,” said National Consumers League President Linda Golodner. “Activists and consumer watchdog groups remain important opinion leaders, but rank-and-file Americans are becoming more knowledgeable than ever on socially responsible behavior, and this trend will influence businesses and increasingly benefit society.”

Americans define CSR in ways most relevant to them

The survey found that 76 percent of American consumers agree that to be socially responsible, companies should place employee salary and wage increases above making charitable contributions. Similarly, the survey found that 76 percent believe that a company’s treatment of its employees plays a big role in consumer purchasing decisions.

“What American consumers are telling us — perhaps influenced by ongoing coverage of corporate layoffs and employee-benefit reductions — sheds new light on how we view corporate social responsibility,” said Fleishman-Hillard Chairman and Chief Executive Officer John D. Graham. “If companies want to maintain and strengthen their reputations, it will be essential for them to invest actively and visibly in their employees. It is also more important than ever to understand the online resources that Americans are using to learn about companies and their track records for corporate social responsibility.”

Values matter

Average Americans feel strong about buying products from or working for a company whose values are aligned with their own personal values. Survey respondents say it’s “extremely” or “very” important to work for (79 percent), buy products and services from (65 percent), and socialize with (72 percent) those who have similar values and principles.

“The study findings are especially welcome because they demonstrate that the brand of CSR that most corporations favor simply isn’t enough to impress most consumers,” said Mal Warwick, chair of the Social Venture Network and co-author of Values-Driven Business: How to Change the World, Make Money, and Have Fun. “The consumer attitudes reported in this study reflect more closely an approach to social responsibility called the ‘triple bottom line,’ in which people, planet, and profit are balanced. Rather than detract from the traditional bottom line, this approach, requiring policies that actively favor the key stakeholders in a business — its employees, its customers, its suppliers, its community, and its environment, as well as its owners — makes that business more competitive.”

Corporate America receives low marks for CSR performance

While Americans believe that social responsibility is important, only 21 percent give U.S. corporations top marks for being socially responsible. When asked to rate how companies are performing compared with two to three years ago, only 30 percent believe that companies are doing a “somewhat better” or “a lot better” job of being socially responsible.

The Internet Is transforming the CSR landscape

Use of Internet technology is changing the way people learn about and determine which companies are socially responsible, the survey found.

Almost half of the respondents (47 percent) say they have used the Internet to learn about the extent to which a company is or is not being socially responsible. The survey results also demonstrate that 53 percent of Americans believe that their own online research is one of the most credible means by which to shape their opinions on deciding whether U.S. companies are being socially responsible.

The research indicates that a new generation of online activists is emerging that cuts across many socioeconomic groups in the arena of corporate social responsibility. Going online to learn and advocate for social issues appears to be increasingly a mainstream activity of the average American. The survey found that 58 percent of survey respondents said that because of the increased availability of online resources and information, they (or other people like them) are “more informed” about companies’ records for social responsibility than they were a few years ago.

The survey also found a positive relationship between active Internet use and engagement in social responsibility. About two-fifths of those using the Internet have sent e-mail to a company about its products or services (41 percent) or to an elected state or federal official about an issue (38 percent). Americans who frequently use online resources were also more aware of global standards.

“These survey findings indicate that as the American public continues to refine its definition of corporate social responsibility and gain empowerment through online resources in their new role as activists for social change, companies, academics, and interest groups must re-evaluate the criteria they have established in this arena,” said Paul Argenti, professor of Corporate Communication at Dartmouth’s Tuck School of Business.  “Corporations must engage in a new level of dialogue that resonates with stakeholders’ personal values. They also will have to increase transparency and adopt a more integrated approach to monitoring and influencing the online communications shaping their reputations.”

About the survey

In 2005, Fleishman-Hillard partnered with the National Consumers League (NCL) to conduct a benchmark survey that would assess consumer attitudes toward corporate social responsibility as well as their behaviors regarding CSR. The survey also tracked the role that media and technology play in informing people about what companies are doing to be socially responsible.  In the first quarter of 2006, the professional interviewing service Western Wats conducted a quantitative survey with 800 U.S. adults nationwide through telephone interviews, averaging 30 minutes in length. The sampling error for the survey results reported is plus or minus two to four percentage points at the 95 percent confidence level.