NCL applauds Congressional oversight of the live event ticketing industry

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November 22, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL) the nation’s pioneering consumer and worker advocacy organization, today applauded the House Energy and Commerce Committee’s *bipartisan oversight of the live event ticketing industry. The committee’s decision to launch an investigation into the live event industry’s opaque ticketing practices represents an important step forward in empowering fans by providing the transparency needed to encourage competition and fix the broken live event ticketing industry.  

The following statement is attributable to John Breyault, Vice President of Public Policy, Telecommunications and Fraud at the National Consumers League:

“In the absence of competition in the primary ticket market, consumers are forced to deal with a litany of unfair trade practices that create a rigged game. This includes secret holdbacks that trick fans into paying more for tickets by creating a sense of false scarcity and outrageous service fees which are often not disclosed until near the end of the purchase process. Today’s bipartisan oversight of the ticketing industry is a positive step towards restoring sanity and fairness into the live event marketplace.

Oversight alone, however, will not be enough to fix a rigged live event ticket market. Legislative action is sorely needed. Fortunately, the Better Oversight of Secondary Sales and Accountability in Concert Ticketing Act of 2019 (“BOSS ACT”), which is currently pending in both chambers of Congress, will provide a comprehensive fix to the ticketing industry. This bill will end the use of deceptive holdbacks and ridiculous undisclosed fees. It will also require ticket sellers to be upfront on whether they are affiliated with a venue and ensure that ticket holders can sell or give their ticket away as they see fit.”

*Links are no longer active as the original sources have removed the content, sometimes due to federal website changes or restructurings.

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Consumer group urges District of Columbia to pass critical data security legislation

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November 12, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—Today, the National Consumers League, the Nation’s pioneering consumer and worker advocacy organization, testified before the Council of the District of Columbia in support of the Security Breach Protection Amendment Act of 2019.

The following is attributable to NCL’s Public Policy Manager Brian Young:

“This consumer protection bill will help stop breaches before they happen by requiring holders of personal data, to take reasonable steps to secure and safeguard the data they have been entrusted with. When breaches happen, it is often because the business did not utilize current best practices to secure data, and yet, it is the consumer that bears the price for the business’ misstep. Consumers cannot and should not be expected to carry the load when it comes to protecting the data they share with businesses and other organizations. NCL believes that each councilmember has a unique opportunity to safeguard District residents’ data through this bill. NCL urges the Council of the District of Columbia to quickly pass and implement this critical consumer protection bill.”

Brian Young’s full testimony can be found here (PDF).

Video footage of Brian Young’s testimony is available here.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL applauds FTC action to reign in deceptive marketing in the wireless industry

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November 5, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—Today, the National Consumers League, the nation’s pioneering consumer and worker advocacy organization applauded the Federal Trade Commission (FTC) for its successful investigation and settlement with AT&T after the wireless provider misled millions of its customers. In 2014, the FTC found that AT&T had secretly slowed down or “throttled” consumers’ Internet speeds on their supposedly “unlimited” plans and then charged consumers early termination fees if they wanted to switch providers to receive better service. As a result of the settlement, AT&T will create a $60 million dollar settlement fund that will be paid out to current and former users of AT&T’s “unlimited” plan. 

The following statement is attributable to Sally Greenberg, executive director of the National Consumers League: 

“When consumers are promised unlimited data, they should receive unlimited data. AT&T’s policy of slowing down consumers data, to the point where they could no longer stream videos after using as little as two gigabits of data, is a classic example of bait and switch. NCL applauds the FTC’s efforts to protect consumers from false advertising and unscrupulous business practices in the wireless industry. NCL looks forward to seeing the FTC take additional steps to ensure that the marketplace remains fair and honest for all consumers.”

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Consumer group says ‘NO!’ to proposal to lift standard sizes for spirits, says ‘unscrupulous actors will cheat consumers’

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October 29, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

NCL files comment with the U.S. Treasury’s Alcohol and Tobacco Tax and Trade Bureau (TTB) objecting to a proposal to completely eliminate ‘standards of fill’ (or permissible bottle sizes) for distilled spirits, inviting consumer confusion.

Washington, DC—The National Consumers League (NCL) has filed a regulatory comment with the Alcohol and Tobacco Tax and Trade Bureau (TTB) objecting to its proposed regulation (Docket TTB-2019-0005) to eliminate the “standards of fill” or permissible bottle sizes for distilled spirits products. 

For years, NCL has been urging TTB to take into account adult consumers’ interest in having access to clear, usable, and meaningful information about the alcoholic beverages they consume. Most recently, NCL wrote TTB to make the case that its effort to “modernize” alcoholic beverage labeling and advertising should include mandatory serving facts labeling so that consumers may understand how much alcohol (as well as nutrients) they consume in a serving and in a given container. 

In its comment, NCL objects to the TTB proposal because of its great potential to harm consumers by damaging the common understanding of container sizes, which consumers have come to rely on since the end of Prohibition. The TTB proposal makes no sense in the absence of mandatory serving facts labeling and invites deceptive practices by unscrupulous manufacturers who will undoubtedly vary bottle sizes to deceive consumers and increase profits.

NCL’s full comment may be seen here. 

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

National Consumers League: Computer chip defects force nearly all consumers to choose between speed and security

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October 24, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

New NCL #DataInsecurity report details threat these flaws pose to consumers—both in terms of the security of their data and the performance of their computers—and how they can protect themselves in the future

Washington, DC—A new report released today by the National Consumers League details how consumers have been impacted by a series of processor exploits announced over the last 22 months that leave nearly every computer and server from the past two decades vulnerable to hacking. With sensitive data at risk, patches have been issued that better secure computers and servers. However, these temporary fixes can result in significant performance problems.

The report, “Data Insecurity: How One of the Worst Computer Defects Ever Sacrificed Security for Speed,” is part of NCL’s #DataInsecurity Project. Timed to coincide with National Cybersecurity Awareness Month, the report is an opportunity to remind consumers about the importance of being safe and secure when online. The report discusses the threat these processor flaws pose to consumers—both in terms of the security of their data and the performance of their computer after the necessary security patches are applied—and how they can protect themselves in the future.

“This paper is a part of NCL’s mission to empower individuals to protect themselves from companies that put their data at risk,” said John Breyault, NCL vice president, public policy, telecommunications and fraud. “The scope and severity of these chip flaws is alarming, undermining both the security and speed of computers. Nearly two years after the flaws first made headlines, it is likely that consumers are still not fully aware of the risks they face if they do not protect themselves.”

The report details seven publicly disclosed exploits, known as “Spectre,” “Meltdown,” “Foreshadow,” “Zombieload,” “RIDL,” “Fallout,” and “SWAPGS,” that take advantage of the flaws found in CPUs manufactured by AMD, ARM, and Intel. While Spectre affects all three major chip manufacturers, all six subsequent exploits largely affect only Intel processors.

The exploits have been discovered on an ongoing basis for nearly two years, with the most recent one found in August 2019. The flaws are a result of a process called speculative execution, a functionality created in the 1990s that allows a processor to predict a user’s next action and perform it in advance, thereby reducing delays and increasing the speed of a computer. Because the flaws are foundational to how a CPU’s hardware is built, each patch is only temporary until the next exploit is discovered. Due to the nature of these flaws, the exploits that take advantage of them may not be traceable.

“Consumers are being forced to choose between the security of their data and the computer speed they were promised,” said Breyault. “We recommend consumers prioritize security, though unfortunately, it comes at a financial and performance cost.” 

The report concludes that the best protection for consumers is to buy a new computer that has a CPU with hardware-level security fixes or is immune from some of the exploits. Unfortunately, the NCL report acknowledges that this may not be practical for many consumers. Therefore, consumers are advised to perform frequent software updates. NCL is also strongly supporting data security bills such as the Consumer Privacy Protection Act of 2017 that would require companies to take preventative steps to defend against cyberattacks and data breaches and to provide consumers with notice and appropriate protection when a data breach occurs.

The full report can be found here.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

FAA evacuation tests could give green light to unsafe and inhumane airline seating

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October 21, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The Federal Aviation Administration’s (FAA) upcoming passenger evacuation tests are designed with outdated standards that do not reflect the realities of today’s airline travel marketplace, said a coalition of ten consumer and flyers rights organizations in a letter sent today to FAA Administrator Steve Dickson and Department of Transportation (DOT) Secretary Elaine Chao.

The groups’ letter explains how the FAA’s current evacuation testing standards, which have not been updated in more than 20 years, do not account for multiple factors that could prevent safe evacuation in the legally-required 90-second threshold. For example, the current standards do not account for the presence of emotional support animals in the cabin, parents who may be separated from their children due to airlines’ family seating policies, or passengers with disabilities. In addition, the current evacuation standards do not account for the experience in recent emergencies of significant numbers of passengers attempting to bring personal items like roller bags with them as they evacuate. Nor do the standards effectively simulate the disruption from the widespread panic that can be expected in the event of an actual emergency.

“The FAA’s standards are woefully out of date and out of step with the current state of airline travel,” said John Breyault, vice president of public policy, telecommunications and fraud at the National Consumers League, which organized the letter. “Unless the standards are improved, the airlines will almost certainly see the results of these tests as a green light continue their never-ending quest to shrink seat sizes and cram more passengers into planes.”

In September, FAA Deputy Administrator Daniel Elwell announced that that the agency will conduct tests of airplane evacuations involving 720 “demographically representative” people over 12 days in November 2019 in Oklahoma City. These tests, the first conducted by the FAA in nearly two decades, come in response to a Congressional mandate that the agency set minimum seat size standards in order to increase passenger safety. Unfortunately, the FAA appears to be pressing forward with the testing without input from the DOT’s Office of Inspector General, which is currently conducting an audit of evacuation testing standards, or the agency’s own emergency evacuation standards advisory committee. Furthermore, it appears the testing will not be conducted with full-scale airplane cabin mock-ups, but instead using smaller sections that don’t properly simulate packed airplanes.

“It is imperative that Secretary Chao and Administrator Dickson act aggressively to address our organizations’ concerns so that the public, whose faith in the FAA has been significantly diminished recently, will have confidence that the highest of standards were employed during the test evacuations,” said Business Travel Coalition chairman Kevin Mitchell. “Congress also needs to ensure that the testing processes and the underlying critical assumptions are realistic,” added Mitchell.

“Airline travel has changed significantly over the last 20 years, with shrinking seats and record passenger loads, a high influx of carry-on bags, scattered seating of families, ubiquitous electronic gadgets and cords and even on-board animals,” said William J. McGee, Aviation Adviser for Consumer Reports. “It is critical that the FAA’s methodology changes as well, so that this vital testing accurately reflects real-world scenarios, where the stakes are often life-and-death.”

The letter was signed by the National Consumers League, Business Travel Coalition, Consumer Action, Consumer Federation of America, Consumer Reports, EdOnTravel.com, FlyersRights.org, Travel Fairness Now, Travelers United and U.S. Public Interest Research Group Education Fund.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

The National Consumers League mourns the untimely death of Congressman Elijah Cummings

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October 17, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL) is saddened by the untimely death of statesman and U.S. Representative Elijah Cummings. Rep. Cummings was admired by friend and foe alike, an honest broker and legislative giant who chaired the House Oversight and Reform Committee and who never forgot his humble roots as the son of sharecroppers.

Rep. Cummings was in his 13th term serving as a representative of the Baltimore, MD community. As a member of the Maryland House of Delegates (1983 to 1996), he became the youngest chairman of the Legislative Black Caucus. Cummings campaigned tirelessly for stricter gun control laws and help for those addicted to drugs.  

Congressman Cummings often said that “our children are the living messages that we send to a future we will never see.” In that vein, he was committed to ensuring that the next generation has access to quality healthcare and education, clean air and water, and a strong economy defined by fiscal responsibility. 

He served as the Chairman of the Committee on Oversight and Reform, seeking to identify appropriate reforms that prevent waste, fraud, and abuse and that ensure government programs meet the needs of the American people. 

In recent months, Cummings had become a leader in President Trump’s impeachment inquiry: he didn’t hesitate to show anger, outrage, or disappointment in the actions and behavior of the administration officials. He strongly and vocally opposed the presidency of Donald Trump and was sued by President Trump in attempts to keep his business records secret. Most recently, Cummings was called upon to defend his constituents in Baltimore when President Trump made disparaging remarks about the city.  

“The whole nation will miss this remarkable man, who stood up to bullies, defended the rights of the less fortunate and underserved, but maintained his dignity and was always a gentleman and peacemaker—no matter what an opponent had to say about him and his district,” said NCL Executive Director Sally Greenberg.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Watchdog group to present annual awards to AFA-CWA’s President Nelson, Truth In Advertising’s Patten on Tuesday, 10/22

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October 17, 2019

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL), the nation’s pioneering consumer and worker advocacy organization, has announced it will honor Sara Nelson, International President of the Association of Flight Attendants-CWA, AFL-CIO with its highest honor, the Trumpeter Award, on Tuesday, October 22 in Washington, DC.

In addition to the Trumpeter Award, NCL will honor Bonnie Patten, co-founder and executive director of Truth In Advertising, with the 2019 Florence Kelley Consumer Leadership Award, named for NCL’s first general secretary and one of the most influential figures in 20th Century American history.

MEDIA ADVISORY

What: National Consumers League’s 2019 Trumpeter Awards
When: Tuesday, October 22, 2019 | 7 pm Dinner and Presentation of Awards

Where: The Mayflower Hotel | Chinese Ballroom
1127 Connecticut Ave, NW, Washington, DC 20036

This year marks the 120th anniversary of the National Consumers League, which honors leaders in the fight for consumer and worker rights each year with its Trumpeter Award. Past honorees include: Senator Ted Kennedy, the award’s inaugural recipient, as well as Labor Secretaries Hilda Solis, Robert Reich, and Alexis Herman, Senators Carl Levin and Paul Wellstone, Delores Huerta of the United Farm Workers, U.S. Representative John Lewis, and other honored consumer and labor leaders.

Last year’s Trumpeter recipients were Senator Tammy Duckworth (D-IL) and Senator Ed Markey (D-MA).

“The Trumpeter Award is NCL’s highest honor, given to leaders who are not afraid to speak out for social justice and for the rights of consumers and workers. No one fits that description better than President Sara Nelson, a rising star in the labor movement who is fighting every day for working families,” said NCL Executive Director Sally Greenberg. “Sara has served as a leading voice on issues facing women in the workplace and across the country, encouraging women everywhere to join unions and to run them. She is both an inspiring example for women and a heroic advocate for all workers across the country. Sara’s dedication to improving the quality of life for workers in the United States has earned her this year’s Trumpeter Award.” 

“Deceptive marketing and false advertising take advantage and cost consumers billions of dollars each year,” said John Breyault, NCL vice president of public policy, telecommunications and fraud. “Enter TruthInAdvertising.org. Bonnie Patten and her team of dedicated lawyers and consumer education specialists work every day to hold flim-flam artists accountable and empower consumers to protect themselves and one another against deceptive marketing. Bonnie is devoted to promoting honest, fair, and accurate advertising of consumer products and services, and we are delighted to present her with this award to honor her commitment to consumer education and protection.”

This year’s Trumpeter Awards will feature a reception, dinner, and speaking appearances by NCL leadership and the honorees, as well as Maria Cardona, CNN/CNNE Commentator & Principal of Dewey Square Group as well as:

  • Former Trumpeter honoree and United Mine Workers of America President Cecil Roberts
  • The Honorable Donna Edwards, former U.S. Representative from Maryland’s 4th District

To learn more, visit nclnet.org/about-ncl/trumpeter-awards_awards.

Members of the media are welcome to attend this event but must RSVP. For questions or to RSVP: Call Carol McKay, (724) 799-5392 or Taun Sterling, (202) 207-2832

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

AAOA and National Consumers League Raise Awareness About Prescription Opioid Abuse Safety

/in Diseases and treatment, Featured Home - Health, Health, Health policy, Medication adherence, Prevention/by

October 16, 2019

Media contact: press@againstopioidabuse.org or National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Alexandria, VA—Allied Against Opioid Abuse (AAOA) and the National Consumers League (NCL) released a new suite of resources to help educate consumers about prescription opioid safety. The AAOA-NCL Consumer Toolkit provides materials to help reinforce the need for patients, caregivers, parents and others to understand their rights, risks and responsibilities associated with prescription opioid use.

“Education plays a crucial role in helping consumers understand the importance of safely using, storing and disposing of prescription opioids,” said Sally Greenberg, Executive Director, NCL. “We are pleased to partner with AAOA on this important set of resources, which will provide individuals with actionable steps that they can take to keep prescription opioids secure and prevent misuse and abuse of these medicines among family and friends.”

The AAOA-NCL Consumer Toolkit addresses common questions that patients may have about their rights, risks and responsibilities associated with prescription opioids, and highlights facts about opioid medications to fill a knowledge gap and prevent misuse before it occurs. The toolkit includes the following resources:

“AAOA has taken a leading role in sharing information and fostering communication between patients, consumers and the medical community to help reduce prescription opioid abuse,” said John Parker, Senior Vice President of Communications for the Healthcare Distribution Alliance, the founding member of AAOA. “By leveraging NCL’s expertise, our goal is to communicate directly with consumers about the important role everyone has to play in ensuring the appropriate use, storage and disposal of prescription opioids.”

In August, the *AAOA-HealthyWomen Toolkit was released to help educate women, in their role as consumers and caregivers, about what they can do to prevent the misuse and abuse of prescription opioids in the home. To learn more about AAOA’s resources, including a series of videos that raise awareness about prescription opioid safety, visit *www.AgainstOpioidAbuse.org/Act.

For press inquiries, contact press@againstopioidabuse.org.

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About Allied Against Opioid Abuse
Allied Against Opioid Abuse is a national education and awareness initiative to help prevent abuse and misuse of prescription opioids. Founded by the Healthcare Distribution Alliance, the initiative is a collaborative effort with diverse partners across the pharmaceutical supply chain, as well as organizations that are experts in public health and healthcare, including Alliance for Aging Research, American Pharmacists Association, American Physical Therapy Association, BeMedWise, Caregiver Action Network, Gerontological Society of America, Healthcare Leadership Council, HealthyWomen, Men’s Health Network, Mental Health America, National Alliance of State Pharmacy Associations, National Association of Directors of Nursing Administration, National Association of States United for Aging and Disabilities, National Community Pharmacists Association, National Consumers League, National Transitions of Care Coalition, Pharmacy Technician Certification Board, and the PA Foundation. Our goal is to contribute to solving the opioid crisis in a meaningful way by educating patients about their rights, risks and responsibilities. To learn more, visit *www.AgainstOpioidAbuse.org or follow us on Twitter: @AAOA_Tweets.

*Links are no longer active as the original sources have removed the content, sometimes due to federal website changes or restructurings.

About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.