NCL applauds Congressional oversight of the live event ticketing industry

November 22, 2019

Media contact: National Consumers League – Carol McKay,, (412) 945-3242 or Taun Sterling,, (202) 207-2832

Washington, DC—The National Consumers League (NCL) the nation’s pioneering consumer and worker advocacy organization, today applauded the House Energy and Commerce Committee’s bipartisan oversight of the live event ticketing industry. The committee’s decision to launch an investigation into the live event industry’s opaque ticketing practices represents an important step forward in empowering fans by providing the transparency needed to encourage competition and fix the broken live event ticketing industry.  

The following statement is attributable to John Breyault, Vice President of Public Policy, Telecommunications and Fraud at the National Consumers League:

“In the absence of competition in the primary ticket market, consumers are forced to deal with a litany of unfair trade practices that create a rigged game. This includes secret holdbacks that trick fans into paying more for tickets by creating a sense of false scarcity and outrageous service fees which are often not disclosed until near the end of the purchase process. Today’s bipartisan oversight of the ticketing industry is a positive step towards restoring sanity and fairness into the live event marketplace.

Oversight alone, however, will not be enough to fix a rigged live event ticket market. Legislative action is sorely needed. Fortunately, the Better Oversight of Secondary Sales and Accountability in Concert Ticketing Act of 2019 (“BOSS ACT”), which is currently pending in both chambers of Congress, will provide a comprehensive fix to the ticketing industry. This bill will end the use of deceptive holdbacks and ridiculous undisclosed fees. It will also require ticket sellers to be upfront on whether they are affiliated with a venue and ensure that ticket holders can sell or give their ticket away as they see fit.”


About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit