NBC News’ Vicky Nguyen, FCC Commissioner Jessica Rosenworcel, DC AG Karl Racine honored with national consumer watchdog’s annual awards

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Oct. 6, 2020
Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL), the nation’s pioneering consumer and worker advocacy organization, has honored NBC News Investigative and Consumer Correspondent Vicky Nguyen, FCC Commissioner Jessica Rosenworcel, and Attorney General for the District of Columbia Karl Racine with its highest honors in 2020.

Via a web broadcast on Tuesday, October 6, Rosenworcel and Nguyen received the 2020 Trumpeter Award. Attorney General Racine was honored with the 2020 Florence Kelley Consumer Leadership Award, named for NCL’s first general secretary and one of the most influential figures in 20th Century American history.

“These are NCL’s highest honors, given to leaders who are not afraid to speak out for social justice and for the rights of consumers and workers. No one fits that description better than this year’s honorees: FCC Commissioner Jessica Rosenworcel, NBC News’ Vicky Nguyen, and our partner in the District of Columbia, Attorney General Karl Racine,” said NCL Executive Director Sally Greenberg.

“In the time of pandemic, these leading voices are more essential than ever, and each is doing their part to help consumers. Commissioner Rosenworcel’s genuine dedication to closing the homework gap has set her apart as a leader at the FCC. Vicky Nguyen’s reporting has helped millions of Americans sort through crucial information and distracting misinformation during the coronavirus crisis. And General Racine’s office has been busier than ever, helping protect the residents of the District of Columbia from scammers, fraudsters, and unscrupulous businesses. The National Consumers League is delighted to honor these deserving individuals with this year’s awards.”

WATCH THE REPLAY ONLINE

What: National Consumers League’s 2020 Trumpeter Awards
When: Originally broadcast Tuesday, October 6, 2020 | 4 pm EDT
Where: https://www.nclnet-trumpeter20.org/

ABOUT THE AWARDS

Each year since 1973, the National Consumers League has honored leaders in the fight for consumer and worker rights with the Trumpeter Award. Past honorees include Senator Ted Kennedy, the award’s inaugural recipient, as well as Labor Secretaries Hilda Solis, Robert Reich, and Alexis Herman, Senators Carl Levin and Paul Wellstone, Delores Huerta of the United Farm Workers, U.S. Representative John Lewis, and other honored consumer and labor leaders. Last year’s Trumpeter recipient was Sara Nelson, International President of the Association of Flight Attendants-CWA, AFL-CIO.

EVENT HIGHLIGHTS

Communications Workers of America President Chris Shelton presented the Trumpeter Award to Commissioner Rosenworcel.

“Jessica Rosenworcel has used her position to fight for greater access and telecommunication services for all Americans. She digs for the truth behind the numbers and understands the needs and concerns of the people who are most affected by the FCC’s decisions: teachers and students, healthcare workers and patients, first responders and small businesses, and tens of thousands of telecom and media workers,” said Shelton. “Jessica is the voice of consumers and workers at the FCC. She has welcomed CWA members into her office to provide perspective on what is really going on in the communities we serve. Her focus on greater opportunity, accessibility, and affordability of communication services and her tireless advocacy on behalf of workers and consumers has never been more important.”

Commissioner Rosenworcel on her award

“From where I sit at the Federal Communications Commission, this pandemic has proven with total clarity that access to broadband is no longer ‘nice to have’; it’s ‘need to have’ for everyone, everywhere. Now more than ever we should solve the homework gap and come up with policies to ensure no child is left off line,” said Commissioner Rosenworcel. “I will keep using my voice to speak up about the homework gap, the digital divide and the fact that everyone in this country needs to have a broadband connection to have a fair shot at 21st Century success. Thank you, National Consumers League for this honor, and thank you for the work that you do.”

Susan Hogan, Consumer Reporter at WRC-TV in Washington, DC, presented Vicky Nguyen with her 2020 Trumpeter Award.

“Vicky is a trusted voice for consumers. Her contribution has become even more critical during the pandemic. No matter the story, you can always count on Vicky to keep consumers informed and safe,” said Hogan. “NCL’s Trumpeter Award is a wonderfully fitting recognition of a great journalist reporter and consumer advocate and I cannot think of a more deserving person to receive this accolade. Vicky, congratulations.”

Vicky Nguyen’s acceptance remarks 

“I am very honored to accept this 2020 Trumpeter Award, and I can truly say this is one of the highlights of my year. I focus on reporting that helps people live smarter, safer, healthier, and wealthier lives. I want every viewer to walk away from my stories saying ‘that’s good to know,’ because what they learned will empower them to make the right decisions for themselves and for their families,” said Nguyen. “I’m so honored to receive the Trumpeter Award and to be in your company this evening, thank you.”

New York Attorney General Letitia James presented AG Racine’s Florence Kelley Consumer Leadership award.

“General Racine has fought to preserve affordable housing, employ evidence-based juvenile justice reforms, crack down on slumlords, hold employers accountable for wage theft, and has made countless strides to protect consumers from scams and abusive business practices,” said James. “Attorney General Racine has dedicated much of his time, passion, and energy to these important causes. It is clear Attorney General Racine possesses the same ‘tough-as-nails’ reputation as a fighter for consumer rights as Florence Kelley, and no one is more deserving of this award then he.”

Attorney General Racine on the pandemic’s effects on consumers

“Our work is going to continue, particularly now, while millions of Americans are out of work and struggling amid this public health emergency. Too many people are at risk of losing their homes or suffering the consequences of credit score hits or drowning under debt,” said General Racine. “They need help, advocates who will fight for them, representatives who will pass laws responsive to their needs, and attorneys general who will hold fraudsters, scammers, and unscrupulous business people accountable.”

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

National Consumers League releases report examining sustainability, consumer choice, and confusion in food and beverage packaging

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Oct. 1, 2020

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL) has released a report on the rampant confusion among consumers about food and beverage packaging recyclability, and is today calling for changes to sustainability in food and beverage packaging for brands, retailers, and policymakers. The report explores the recycling enterprise in the United States, marketing and labeling practices, and packaging options that contribute to sustainability—and finds that most consumers are in the dark when it comes to the reality of the state of recycling in the United States.
“Consumers have no idea what is recyclable and what isn’t,” said Sally Greenberg, executive director of NCL. “More effective and transparent labeling is necessary to advance sustainability goals for the benefit of consumers and the environment.”

The report finds that common symbols, especially the “Mobius Loop” triangle, misleads consumers about the recyclability of products—especially plastic—which is not, in fact, endlessly recyclable and usually ends up in a landfill or the natural environment. While some companies are leading the way on packaging sustainability, switching to endlessly recyclable glass bottles or metal cans, others are making short-term cost calculations without taking into account the long-term damage.

“Companies can, and should, employ packaging choices to promote sustainability,” said Greenberg. “Manufacturers and retailers, alike, should offer the most sustainable options wherever possible, whether it’s beverage containers or single-serving food packaging. We hope our report will help raise awareness about sustainability and ensure that consumers have better information and a greater selection of sustainably-packaged food and drinks.”

For more information about NCL and this report, please visit www.nclnet.org.

Read the report (PDF): Examining Sustainability, Consumer Choice, and Confusion in Food and Beverage Packaging

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL statement on the passing of Ruth Bader Ginsburg

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Sept. 21, 2020

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL) joins the nation in mourning the death of Supreme Court Justice Ruth Bader Ginsburg. Justice Ginsburg’s pioneering career as an attorney fighting gender discrimination in the 1960s and 70s, challenging norms about what women in the workplace “could or could not do,” and as a U.S. Supreme Court Justice serves as an example to Americans. In her 27 years on the Court, Justice Ginsburg championed the rights of women’s reproductive freedom, the right to form a union, and to be protected from marketplace abuses and promoted affirmative action, environmental regulations, and reasonable restrictions on guns.

Dubbed “the Notorious RBG,” the Justice became an icon for young women across America as a small-in-stature but a towering voice for rights and protections for women and People of Color. She worked out daily with a personal trainer, lifting weights and stretching; she fought off five bouts of cancer.

Though she was the mother of feminist jurisprudence, she was not a rigid ideologue. During a mock court case of the 1908 Muller vs. Oregon event at the Supreme Court, over which she presided, Ginsburg noted that the litigants in the 100-year-old case—including NCL’s Florence Kelley and Boston lawyer Louis Brandeis—who argued that laws saying women could not be forced to work more than 60 hours a week were not sexist. Having the law apply to only women was their “entering wedge” and the only opportunity to set maximum hours laws, Justice Ginsburg noted. Men went on to gain the same protections during the next decade.

Justice Ginsburg could be seen welcoming visitors to the Court and was especially gracious to those being sworn into the Supreme Court bar, an honor available to any lawyer in good standing who has a Supreme Court bar member to introduce them at special sessions held Court.

The National Consumers League is deeply saddened by the loss of such a powerful force on the Supreme Court of the United States. Her sense of justice and her influence on the Court won’t easily be replicated.

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL concerned Congress seeks to approve unreviewed CDB products

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Sept. 17, 2020

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—On September 4, lawmakers introduced The Hemp and Hemp-derived CBD Consumer Protection and Market Stabilization Act of 2020 (HR 8179), which directs the U.S. Food and Drug Administration (FDA) to make hemp and hemp-derived CBD lawful as a dietary ingredient or dietary supplement. The National Consumers League (NCL) has long been concerned about the public health and safety risks posed by unapproved cannabis-derived products. NCL does not support legislation that seeks to bypass FDA’s authority and circumvent the scientific rigor of an FDA review.

Under current law, manufacturers and distributers of CBD products can already petition the FDA to review and approve a new ingredient for use as a dietary supplement (21 U.S.C. 350b). For FDA approval as a dietary supplement or new ingredient, manufacturers and distributors are required to submit scientific data, including any published studies, to provide a basis to conclude that a product is generally regarded as safe (GRAS). Unfortunately, there is a disconcerting lack of research and data about the safety of CBD products already in the market, whereby millions of consumers are using to self-treat serious and life-threatening ailments.

In response to the proliferation of unreviewed and untested CBD products in the market, NCL launched the Consumers for Safe CBD program to provide greater education to consumers about CBD. As demonstrated in a white paper published by NCL, cannabis companies tend to focus their research efforts on inexpensive, low-strength studies that are ultimately used for marketing purposes, not to enhance scientific knowledge or bring new proven therapies to patients. HR 1879 would further incentivize CBD manufacturers to forego the more rigorous and costly clinical trial process for developing an FDA-approved medicine.

NCL is concerned that CBD manufacturers and distributers making claims to treat certain medical issues will seek expedited approval of CBD products as a dietary supplement, instead of as a drug. Lawmakers should encourage the development of cannabis-based medicines that have undergone the rigor of randomized controlled clinical trials to learn more about how cannabis-derived therapies can both help and harm patients. This legislation seeks to fast-track the classification of CBD products as dietary supplements or ingredients without sufficient scientific data on their safety and efficacy, potentially placing consumers further at risk.

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

LifeSmarts consumer literacy program launches 2020-21 season with new online learning, scholarship, and community service opportunities for teens

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September 14, 2020

Millions of student leaders have gained real-world knowledge through the program’s quarter-century of education and competition

Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—Today marks the official launch of the 2020-2021 season of LifeSmarts, a national scholarship competition and educational program for middle-school and high-school students that tests knowledge of real-life consumer issues and is helping to create a future generation of consumer-savvy adults. A new season of LifeSmarts goes live online at LifeSmarts.org today. LifeSmarts is a program of the National Consumers League, the nation’s pioneering consumer advocacy watchdog.

“We are very excited to launch this season of LifeSmarts,” said Program Director Lisa Hertzberg. “For more than a quarter century, LifeSmarts has given students the skills they need to succeed as adults. We’ve seen more than 1.5 million students gain knowledge, confidence, leadership capabilities, and team-building skills. The competition is fun, and the impact of LifeSmarts is life-long.”

Education certainly looks different across the country this year, and LifeSmarts has tools to help. “No matter what modality schools are using, LifeSmarts has resources for educators and parents to use during this unique time,” said Hertzberg. “Developing smart and successful citizens, workers, and consumers is always our mission, and we’re here to help students and educators meet the challenges imposed by COVID-19.”

LifeSmarts focuses on five main content areas:

  • consumer rights and responsibilities
  • personal finance
  • technology
  • health and safety
  • and the environment

Each year, LifeSmarts competitors answer more than 3.5 million consumer questions about credit reports, recycling, nutrition, social media, state lemon laws, and everything in between. Students are quizzed on their knowledge of these subject areas during online competition. Top-performing teams then advance to statewide competitions, and state champion teams as well as several wildcard teams advance to the national championship held each year in a different American city.

The 2021 National LifeSmarts Championship is scheduled to take place in Cincinnati, Ohio, April 21-24, 2021.  LifeSmarts will host State Champion and Wild Card teams from both the 2019-2020 and 2020-2021 program years, celebrating winning students in a first-ever double competition. If COVID-19 makes that impossible, NCL will host a virtual event. Winning team members receive scholarships and other prizes.

In addition to online, state, and national competitions, LifeSmarts recognition and awards occur throughout the program year:

  • Teams of students vie for cash prizes in the online TeamSmarts quiz, which focuses on a specific LifeSmarts content area each month from September through February.
  • Classroom mentor program: Five $1,000 scholarships are awarded each winter to winning LifeSmarts students who become LifeSmarts OTC Medicine Safety Mentors to educate younger students and community members about medicine safety. LifeSmarts thanks Johnson & Johnson for underwriting this important community service project.
  • Partnering with FBLA (Future Business Leaders of America), 4-H, and FCCLA (Family, Career, and Community Leaders of America), LifeSmarts complements these organizations’ projects, judging events, competitive events, and activities. LifeSmarts offers special opportunities for members of these student leadership organizations.

LifeSmarts is active in all states and the District of Columbia, where NCL is headquartered.

“We are proud of the impact LifeSmarts has made in its 26 years of educating teens, and we are excited to continue to grow the LifeSmarts program, to educate students about financial literacy, and to create a new generation of savvy, market-ready consumers and workers,” said NCL Executive Director Sally Greenberg. “Too often traditional high school curriculum fails to teach students vital information that will be crucial once students go to college, get their first job, or move out of their parents’ house.”

In addition to hosting the official LifeSmarts competition, LifeSmarts.org provides resources for educators to supplement existing lesson plans. These include daily quizzes, educational videos, social media competitions, focused study guides, and scholarship opportunities. LifeSmarts lessons closely align with courses taught in family and consumer sciences, business, technology, health, and vocational education. Math and English teachers have also had success with LifeSmarts, as have homeschool and community educators.

Additional major LifeSmarts contributors include: AARP, American Express, Intuit, Melaleuca, Underwriters Laboratories, and WSECU, along with a number of state and local sponsors.

Visit LifeSmarts.org for more information.

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About LifeSmarts

LifeSmarts is a program of the National Consumers League. State coordinators run the programs on a volunteer basis. For more information, visit: LifeSmarts.org, email lifesmarts@nclnet.org, or call the National Consumers League’s communications department at 202-835-3323.

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Delta and American ending change fees another victory for consumers

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Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL) today applauded Delta Airlines and American Airlines for their decisions to end ticket changes fees. The decision, prompted by United Airlines’ decision on Sunday to end change fees, comes after nearly a decade of advocacy by NCL and other consumer organizations to put an end to such outrageous fees.

While the end of change fees at the Big Three airlines is a victory for consumers, the airlines continue to collect billions of dollars in add-on fees for services such as baggage, seat reservations, and early boarding. In addition, low-cost carriers like Spirit and Frontier and smaller airlines like JetBlue, Hawaiian, and Alaska continue to charge exorbitant change fees.

The following statement is attributable to National Consumers League Executive Director Sally Greenberg:

Following United’s lead, Delta and American have taken the right step for their customers by ending change fees. Consumers often need to change a ticket reservation due to circumstances beyond their control. We don’t think they should be penalized to the tune of hundreds of dollars when life’s uncertainties interfere with travel plans.

While Delta has committed to ending change fees permanently and American has agreed to also end change fees on some international flights, more needs to be done to ensure that change fees are consigned to the dustbin of aviation industry history. The commitment to not charge change fees should be included in all three airlines’ contracts of carriage, the legally binding document that underpins each ticket. Without this action, we fear that the airlines will simply slide back into their old ways when the economy rebounds from the COVID-19 crisis or when a new CEO takes over.

Congress should also continue to push for legislation like the FAIR Fees Act, which will promote transparency and fairness in the air travel marketplace for all consumers, not just customers of the biggest airlines. NCL will continue to advocate for such common-sense consumer protection legislation.

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

United ending domestic change fees is welcome news and a challenge to the industry

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Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL), America’s pioneering consumer and worker advocacy organization, applauds United Airlines for its decision to permanently remove its $200 domestic change fee. The move comes after more than a decade of complaints by travelers and advocacy by consumer organizations like NCL who have urged the industry, the Department of Transportation, and Congress to rein in excessive, anti-competitive fees.

The following statement is attributable to National Consumers League Executive Director Sally Greenberg:

“We thank United Airlines for this bold policy change. United’s announcement is a victory for basic fairness in the air travel marketplace. The flying public has been beleaguered by hefty fees for everyday acts like changing an airline ticket, checking baggage, or reserving a particular seat on the plane. This comes at a critical time, as millions struggle financially due to the COVID-19 pandemic. United’s decision to end domestic change fees—and we take them at its word when it describes the change as permanent—is welcome news for airline passengers.

We also want to extend our thanks to fellow advocacy groups  and pro-consumer Members of Congress like Sen. Ed Markey (D-MA), Sen. Richard Blumenthal (D-CT) and Rep. Steve Cohen who have fought for consumers in Congress by championing the FAIR Fees Act. This common-sense bill would require airlines’ add-on fees to be proportional to their actual cost.

United Airlines should be applauded for listening and responding to consumer advocates.  NCL has long argued that change fees are an unnecessary and unfair money grab by the airlines, as it costs practically nothing to change a traveler’s reservation when the unexpected happens. We sincerely hope that other members of the airline industry, particularly the other two legacy carriers—American and Delta—will follow suit. Failing to do so will put them at risk of losing even more passengers to companies like United and Southwest that do right by their customers. NCL will continue to push for common-sense legislation that requires all airlines to resist using their considerable market power to gouge consumers on fees and penalties.”

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Compromised access to the USPS could result in worsened health outcomes

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Media contact: National Consumers League – Carol McKay, carolm@nclnet.org, (412) 945-3242 or Taun Sterling, tauns@nclnet.org, (202) 207-2832

Washington, DC—The National Consumers League (NCL), the nation’s pioneering consumer advocacy organization, is today expressing concern about recent cuts to funding for the United States Postal Service (USPS) and the impact this has on consumers’ access to critical lifesaving medications.

The USPS has already suffered setbacks due to deteriorating financial conditions, and most recently the significant delays caused by the COVID-19 pandemic. The vulnerable agency is now caught in the middle of political strife as the President ponders withholding funding for the USPS in upcoming COVID-19 relief legislation, in order to impede mail-in voting. The USPS is an essential service, and consumers rely on these services daily to pay their rent, receive wages and Social Security checks, and most importantly, receive prescription medications via mail-order pharmacies.

These developments have grave ramifications for older Americans, and particularly veterans, of whom 80 percent receive their medications through mail-order pharmacies, 90 percent of which are delivered via the USPS. The Department of Veterans Affairs (VA) proprietary mail-order pharmacy system, the Consolidated Mail Outpatient Pharmacy (CMOP), consists of a group of seven automated hub pharmacies. The CMOP processes nearly 500,000 prescriptions daily, and ships packages to more than 330,000 veterans each working day.

The VA has stated that changes in the USPS have delayed medication deliveries by 25 percent in the last year, and has experienced an influx of mail-order prescriptions as entry to VA facilities have been limited to curb the spread of COVID-19. Veterans in rural or remote areas often rely exclusively on mail-order prescriptions, and as older Americans are cautioned to quarantine and social distance throughout the pandemic, ensuring timely access to medication is ever more imperative. The VA is currently rushing to mitigate potential delays by temporarily converting its deliveries from USPS to UPS 2nd Day Air or FedEx. Additionally, the VA will set up a specialized USPS code, to help prioritize veteran prescription deliveries.

The VA has advised patients to request refills for their medications at least 10 days before their treatment course ends, to ensure timely delivery of medications. Disruptions in medication deliveries caused by a lack of funding to the USPS could drastically impact overall health outcomes and medication adherence. As the country navigates the COVID-19 pandemic, it is crucial that our most vulnerable have timely and adequate access to the medications they need to maintain their health and avert potential progression of disease.

The National Consumers League stands with the United States Postal Service workers, as they tirelessly work to provide essential services during these challenging times. We call on Congress to hold the Administration accountable to ensure that consumers maintain access to the essential USPS services on which they depend.

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About the National Consumers League (NCL)

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

Consumer literacy program for teens launching new season year

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LifeSmarts, the nation’s premier consumer program, has never been more relevant. Launching its 27th year this fall, our consumer literacy educational program and scholarship opportunity for teens provides real-world education for students on core consumer topics and develops critical thinking skills. LifeSmarts curriculum covers five key topic areas: consumer rights and responsibilities, the environment, health and safety, personal finance, and technology. LifeSmarts is creating consumer savvy young people who will be well equipped for adult life in today’s complex, global marketplace.

Since the onset of the coronavirus pandemic this spring, the LifeSmarts program has pivoted to help newly at-home educators, students, and parent-educators make use of the many free educational resources the program provides.

NCL’s LifeSmarts staff created new resources to help students learn from home during this challenging time:

  • New Weekly Quizzes provide an opportunity for students to quiz independently, while allowing coaches to track student scores and progress.
  • LifeSmarts Adventure, the LifeSmarts app, has been relaunched. The app takes competitors on a virtual road trip as they quiz on all LifeSmarts topics.
  • Quality third-party LifeSmarts resources have been vetted and shared with our audience. These include practice sets developed by LifeSmarts, coaches, and coordinators using a variety of online study platforms.
  • Coaches receive weekly program updates featuring LifeSmarts resources to enhance online learning.
  • The LifeSmarts.org home page has been refreshed to focus on learning from home.

The LifeSmarts 2020-2021 season launches next month! This year, the program will offer new and exciting ways for educators and students to get involved in LifeSmarts. New projects this year will include features on over-the-counter medicine safety, Social Security and retirement planning, and a relaunch of the official LifeSmarts Adventure app, new quizzing activities, and more!

LifeSmarts has plenty to offer educators—teaching tools, resources, and curriculum. And for students, the skills they need to be successful adults, as well as extracurricular activities, community service opportunities, character development, and many
experiences whose memories will last a life-time.

Think LifeSmarts might be right for you or someone you know? Visit LifeSmarts.org to learn more.

The unsavory side of ‘Food with integrity’

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After dozens of outbreaks of foodborne illness over the past four years, Chipotle gave lip service about reforms in their work practices, but the fast-casual restaurant has continued to engage in management practices that lead to abuses of workers that may create food safety risks for consumers. This was the message of a report jointly released by NCL and SEIU 32BJ in February, “The Unsavory Side of ‘Food with Integrity.’”

“The findings of this report call into question the effectiveness of measures that Chipotle put in place to solve their food safety crises of a few years ago,” said Sally Greenberg, NCL executive director. “If Chipotle executive management and the Food Safety Advisory Council are responsible for making sure that this program is implemented effectively to keep the public safe, they have been asleep at the wheel.”

Employees interviewed for the study reported extreme management pressure that led to:
workers being pressured to work while sick; undercooked chicken being served to customers by under-trained grill cooks; and workers being unable to take breaks to wash their hands for hours on end.

In April, NCL welcomed the news that the Department of Justice had imposed on the company the largest criminal fine ever for a food safety case but said the company needs to take additional action and reforms to address the core issues that are driving worker abuses and violations of food safety protocols.

As the COVID-19 pandemic has sickened many people across the United States, essential workers like those at Chipotle and other chains have risked their health and their lives to provide food to their communities. These workers say that long-standing issues at Chipotle are putting them at risk.

“I am glad that the Justice Department has held Chipotle accountable for their actions that have put people at risk,” said Luis Torres, a worker at a Chipotle store in Manhattan. “But even as recent as the beginning of March we had to walk off the job together to fight back against managers pressuring crewmembers to work sick while the Coronavirus crisis was escalating. We’re pressured to make the food faster and aren’t always allowed to take the proper safety precautions. We are speaking out because we just want to stay safe and keep our customers safe.”

The government’s announcement resonates with the report’s findings, including managers pressuring workers to work sick and violations of food safety protocol and Chipotle’s own policies. For example, many workers reported manager pressure not to wash their hands during rush periods so as not to slow the line.

The report also called attention to the ineffective food safety audits, which now must be improved per the deferred prosecution agreement. The food safety audits and Chipotle’s paid sick day policy were part of a set of reforms put in place in 2016 to win back the trust of Chipotle customers following earlier illness outbreaks at Chipotle but according to workers, audits only happen quarterly, meaning that once a store is audited, the manager knows they won’t get audited again until the next quarter.

“We applaud the work of US Attorney’s Office for working with the FDA and for holding Chipotle accountable with a substantial fine,” said Greenberg. “This should be a wake-up call for Chipotle. For years, its management incentive practices have put profits first, endangering the safety and health of customers and workers repeatedly. Now more than ever when food safety is so critical, Chipotle needs a massive overhaul of its management and business practices to put consumer and worker safety first.”