Remembering Tom Lantos (1928-2008) – National Consumers League

By National Consumers League staff

We were saddened to hear of last week’s passing of longtime friend to NCL and workers’ rights advocates, Representative Tom Lantos (D-CA), who died February 11 at the age of 80. Five years ago, the National Consumers League honored Lantos with a Trumpeter Award for his advocacy for modernizing America’s child labor laws, work which started when he chaired the House Government Reform Employment and Housing Subcommittee hearings on the state of child labor in 1990.

We partnered with Lantos and his legislative staff in 2003 to introduce the Young Worker Protection Act, a bill proposed to eliminate exploitative child labor in the United States. Lantos was a firm believer in the need for updating antiquated child labor laws governing young American workers, and his bill would have made amendments to the 1938 Fair Labor Standards Act to reflect the realities of the 21st century workplace.

“The exploitation of child labor cannot be tolerated in America. It is not a thing of the past but a very real problem that continues to jeopardize the health, education, and lives of many of our nation’s youth workers. These youth work long, hard hours, often under dangerous conditions. [We seek] to eliminate the all-too-common exploitation of teen workers—working late into the night while school is in session and working under hazardous conditions,” Lantos said at a 2003 press conference on Capitol Hill.

It was a pleasure to have worked with Congressman Lantos. He will be missed.

Kids and Cars Bill en Route to President Bush! – National Consumers League

By National Consumers League staff

Great news! We just got word that the Kids and Cars bill has passed the Senate and is on its way to the Oval Office! We blogged about this bill a while back – it’s a bill that would protect young children from being backed over and hurt or killed by cars driving in reverse by making the cars themselves safer.

NCL’s Executive Director Sally Greenberg worked on this issue when she was a senior attorney at Consumers Union, and we’re thrilled that the lobbying has paid off! Today, the Senate unanimously passed the bill, which was sponsored by Congresswoman Jan Schakowsky (D-IL) and Congressman Peter King (R-NY), (the bill bears the name of his young constituent, Cameron Gulbransen, a victim of backover) and cosponsored by more than 40 other senators from both sides of the aisle.

Once President Bush signs the bill into law, eventually every new light vehicle will be required to meet a standard for rear visibility, allowing drivers to detect objects behind them. Additionally, vehicles will be required to be set up so that the brake must be depressed to shift into gear, preventing young children from playing with a gear shift and setting a car in motion. Finally, the new law will call for data collection by the federal government for these types of nontraffic, noncrash incidents, which are not systematically tracked now by the government.

Stay tuned for more as we continue to track this important bill’s progress!

Love Stinks! – National Consumers League

by NCL staff

A little while back, we blogged about a relatively new scam we’ve been tracking at NCL’s Fraud Center: the Sweetheart Swindle. We’ve been crunching numbers lately to look at the top scams of 2007, and we found something that’s really surprised us: despite the fact that NCL’s Fraud Center has only been tracking this type of scam since July 2007, it gained enough momentum in the second half of the year to move to the top 10 scam list. According to complaints logged at www.fraud.org, the average victim lost more than $3,038 last year to Sweetheart Swindles. However, the full extent of the fraud is unknown, given many victims’ reluctance to admit to being scammed.

Yikes!

Here’s one such sad story:

In April 2007, “Donna” cautiously ventured into the world of online dating. Within a week, she was contacted by a man with whom she began to chat. They chatted multiple times a day for seven months. He said he was a wealthy business man, who lived in a nearby city and was temporarily in Africa on business. In October, he said his contract in Africa would soon be up and that he wanted to meet, but he needed $250 to hold him over until a check cleared. Donna offended her new sweetie when she expressed her hesitancy to give money to a stranger. So she sent him the money, and later another $1,500, never to hear from him again.

Stay tuned for more stories of love – and money – lost through Sweetheart Swindles.

Tell ‘Em What You Really Think about America’s Health Care – National Consumers League

By Ria Eapen

When it comes to health care, what matters most to you?  And what changes would you make to our country’s health care system?

AFL-CIO, the largest organization of working people in America, and Working America, the 2 million-member community affiliate of the AFL-CIO, are interested in what Americans think about these issues and have sponsored the 2008 Health Care for America Survey to hear what you have to say.

Survey findings will be given to the presidential candidates, every U.S. Senator and Representative, every candidate for Congress, and state and local officials in every state in our country.  This survey gives you the chance to have your voice heard by leaders and candidates at every level. And everyone who completes the survey will have an opportunity to view the results. Neat!

No free lunches: Avoid investment seminar scams – National Consumers League

Free seminars are a popular way to promote investment and insurance products. After the meal, the so-called “experts” urge folks to trade in their current investments for the product being pitched. Testimonials are glowing; the charts and handouts are impressive. But don’t fall for the pitch!Don’t believe claims that there is no risk. There is always risk in investments, and no one but a con artist will tell you otherwise. Know the risk before you invest.

Beware of promises that you’ll make big profits fast. No one can accurately predict how an investment will do. Often the investments that promise the most pay-off are also the most risky.

Get the details in writing. Legitimate companies will be happy to give you all the information you need.

Don’t agree to anything on the spot. Pressure to act immediately is a danger sign of fraud.

Understand your investments. Do you know the difference between stocks and bonds, margin accounts and cash accounts, options and futures, mutual funds and certificates of deposit? If not, do your homework before you invest.

Don’t act on testimonials from strangers. Someone who appears to want to share a friendly tip about a great investment opportunity may actually be a con artist trying to lure you into an investment scam.

Be especially wary of investments in commodities. Crooks often promise that the value of investments in coins, precious metals, artwork, oil leases, gemstones, and other commodities will rise. The truth is that the value of these types of investments can go up or down significantly.

Steer clear of “offshore investments.” These are often promoted as a way to avoid taxes. Actually, you are still liable for taxes, and the investments themselves are usually very risky.

Be cautious about emails for investments. Many unsolicited emails are fraudulent.

Take the time to check out investment offers. A good place to start is with your state securities regulator. Other resources for information to help you make wise investment decisions include: the federal Securities and Exchange Commission, 800- 732-0330, www.sec.gov; the North American Securities Administrators Association, 202-737-0900, www.nasaa.org; and the National Futures Association (for investments in commodities), 800-621-3570 (in Illinois, call 312-781-1467), www.nfa.futures.org.

Alcohol Facts – National Consumers League

By National Consumers League staff

What’s a dieter to do? A solid month into the new year, resolutions going strong: counting calories, exercising, avoiding late-night binges.

But the weekend’s just around the corner, and one can only avoid Friday happy hours for so long. Wouldn’t it be nice if somehow you could actually look at any bottle of beer or wine or tequila and find out how many calories or grams of fat are in it?

Have allergies? Wouldn’t it be nice to know the ingredients in what you’re drinking? Counting carbs? Watching your alcohol intake? What’s an info-seeking consumer to do?

Currently, the labeling on beverages containing alcohol is all across the board, with most drinks lacking easy-to-find information about calories, serving sizes, etc. For years, NCL has been asking the federal government to make a change for the positive and better regulate this stuff with a standardized, useful “Alcohol Facts” label. (Think “Nutrition Facts” for beer.)

Here’s our latest call for change.

Aspirin and coronary vascular disease – National Consumers League

Aspirin is a very common medication. It can be used to reduce pain, fever, and inflammation. Aspirin has another important benefit: it can reduce the risk of another heart attack or stroke in a person who has already had one. Studies are being conducted to see whether aspirin can prevent a first heart attack or stroke; some doctors recommend aspirin to certain patients who are at risk.

To be effective in helping prevent a heart attack or stroke, aspirin must be used properly. Using aspirin for the prevention of coronary vascular disease (CVD) is very different from using it to treat a headache or fever.

Like all medications, there are risks when taking aspirin—including stomach bleeding and kidney, heart, and liver problems—when taken daily for weeks, months, or years. This Web site will help answer some basic questions about aspirin use for CVD. Talk to your health professional before taking aspirin for CVD prevention. Follow all directions on the label before you take any over-the-counter medicine. If you are not sure, or have any questions about any medication, ask your doctor, pharmacist, or other health professional. 

Questions and answers

Aren’t all pain killers/analgesics the same?

No. There are many types of pain killers/analgesics. They work in different ways in the body, and some are more appropriate than others for certain types of conditions.

How do I know which analgesic is right for me?

You should talk with your health professional (doctor, nurse, pharmacist) about the most appropriate medicine for your situation.

I heard that aspirin is effective in helping to reduce my risk of heart attack or stroke. Are any other analgesics/pain killers also effective?

Only aspirin (salicylic acid) has been proven to effectively reduce the risk of CVD. Many common analgesics contain other ingredients such as ibuprofen (Advil‘, Motrin IB‘), acetaminophen (Tylenol‘), and naproxen (Aleve‘, Naprosyn‘) that have not been proven to reduce the risk of CVD. Read the labels to make sure you are taking aspirin. Many products have more than one active ingredient, including aspirin.

Can I just take the same aspirin that is in my medicine chest at home?

A. You should consult with your health professional before beginning an aspirin-therapy regimen. There are many different varieties of aspirin products to meet your needs. For example, if you have gastrointestinal (GI) problems or are already on medication for GI problems, you may want to take an “enteric coated” (Ecotrin‘, Ascriptin‘) or “buffered” (Bufferin‘) aspirin to reduce your chances of stomach upset. Enteric-coated aspirin is specially designed to dissolve more slowly to avoid stomach upset. Buffered aspirin contains antacids to neutralize the acid in your stomach that causes upset. Read the label to make sure you are taking the appropriate product.

How many aspirin should I take to get the benefit? What is the right dose?

A. Studies have shown that a low-dose (81 mg.) a day is effective in reducing the risk of CVD and stroke. Most aspirins come in doses of 325 mg. or extra strength doses of 500 mg. Look for the product with the dose recommended to you by your health professional

Are aspirin products available in a low-dose form?

Yes. There are a variety of low-dose aspirin products available. Your doctor can recommend one for you. Some common low-dose products include Ecotrin‘ and Bayer‘. If you have trouble finding them at the pharmacy, ask your pharmacist to help you.

What about side effects or interactions with other medicines?

As with any medication, you should talk to your health provider about any and all medicines, including over-the-counter and prescription medicines and dietary supplements (vitamins, minerals, herbals) you are currently taking. Certain medications and dietary supplements can interact with aspirin and cause serious problems. Aspirin is a blood thinner. If you are on a blood-thinning medicine such as coumadin/warfarin or heparin, taking high doses of vitamin E or certain other dietary supplements (gingko biloba, ginseng, garlic, willow bark), check with your health provider. Always read the labels of all your medicines to check for side effect and interaction warnings.

Child Labor Coalition Hosts Guests to Hear about Sweatshop, Child Labor in China – National Consumers League

by Sally Greenberg, NCL Executive Director

Two activists from the China Labor Watch came to Washington DC January 15, 2008 to speak to the Child Labor Coalition, a national organization of child labor advocates and activists lead by the National Consumers League. Li Qiang, Executive Director of China Labor Watch, and David Shih, executive assistant and translator for Li Qiang, spent an hour with the CLC. Li Qiang described how he came from a union family and worked in factories until he went to law school. He was able to experience personally the exploitation of workers in Chinese factories.

Li began organizing and has been at the forefront of the workers rights movement in China, encouraging businesses to develop a legal framework for the enforcement of local and national labor law. CLW has produced more than 20 in-depth reports on a wide range of topics. One of the most controversial, released in August 2007, showed that between December 2006 and August 2007, toy factories in China had violated labor laws, including employing teenagers from rural areas in their factories. Toys associated with Disney, Gosh International and Hasbro, among others, were implicated.

Li Qiang noted that Mattel has a better record than most companies because in recent years its corporate leadership determined to make improving factory and worker conditions a priority.

The CLC also heard from Han Donfang, founder and director of the China Labour Bulletin, who spoke about his work defending and promoting workers rights in China. Based in Hong Kong, CLB has ties to labor organizations and finds that child labor is “widespread, systemic, and an increasingly serious problem in China.” CLB’s report, “Small Hands: a Survey Report on Child Labor in China,” is based on research carried out in 2005, and explores the demand for child labor and the causes, including serious failings in the rural school systems. Researchers for CLB talked with school teachers, labor officials, factory owners and administrators, child workers, and their parents to develop the profile of living and working conditions of child laborers. Han Donfang talked about the report, the research, and efforts to combat the exploitation of child labor in China.

Be on the lookout for phone fraud – National Consumers League

From slamming to cramming and everything in between, con artists and companies have tapped into telephone bills as a place to bilk consumers out of money they shouldn’t owe. Learn to spot the most common phone frauds.

Slamming

  • You’ve been “slammed” when your phone service has been changed without your consent. It can happen with long distance service and, as competition increases for local and local toll, for those services as well.
  • Sometimes slamming results from company error; for example, the wrong number being typed into the system. But in many cases it’s a deliberate attempt by one company to “steal” the customer from another.
  • The slammer falsely claims that you have agreed to change your service provider and asks your local phone company, which performs the actual switch, to make the change.
  • If your telephone company is switched to another company without your consent (this could be your long distance company, local toll, or even local service if there is competition in your area), you have the right to be switched back without being charged any switching fees. Changing your service without your permission is called “slamming,” and it’s against the law.
  • If you were slammed on or after November 28, 2000, new rules from the Federal Communications Commission apply. To make the most of your rights, read your phone bill carefully as soon as you get it and act quickly if you discover you’ve been slammed.  You’re in the best position if you haven’t yet paid the slammer.
  • Call the company that “slammed” you and say you are disputing the switch.  Its number should appear on the same page as the charges on your bill.  If you haven’t paid the bill, demand that the charges be removed for up to the first 30 days of service.
  • Call the company you were switched from to arrange to switch back with no switching fee and re-enroll in any special program or calling plan you had.  If you haven’t paid the bill and received service from the slammer for more than 30 days, arrange to be rebilled by your original company for any calls from day 31 on.  If you have paid the bill, ask your original company to try to recover the refund to which you are entitled.
  • Call your local phone company if it provided the billing for the slammer to notify it about the problem and that you are disputing the charges.
  • Notify the appropriate agency. If you have resolved your slamming complaint, be sure to mention that when you report the problem to the agency. Your information is still useful for tracking patterns of slamming abuses. If you haven’t been able to resolve the complaint, the agency will try to help you.
  • Include your name and address, telephone number, email address, the name of the company that slammed you, the name of the company you were slammed from, a complete explanation of what happened and when, how much you have paid the slammer, if anything, and the solution you want if the problem hasn’t been resolved.  If you are mailing your complaint, enclose copies, not originals, of any bills you are disputing.
  • You should report slamming promptly, even if the slammer or your original company assures you that everything has been resolved.
  • You can report slamming to your state utility department.

Cramming

  • You’ve been “crammed” when charges for miscellaneous services that you never agreed to buy have been added to your phone bill. Some examples are phone-related services such as voice mail, paging, or personal 800 numbers. But you might also find charges for other types of services on your bill, such as Internet access, club memberships, and even dating services!
  • The crammer arranges to bill you, usually through your local phone company, by falsely claiming that you authorized the new services.
  • These charges might appear on your bill just once, or they might recur on every bill – a good reason to look closely at each bill before you pay it.

Pay-per-call abuses

  • Information and entertainment provided by pay-per-call services are accessed through 900 numbers, some 800 numbers, and even some international phone numbers. They can be recorded weather reports, stock quotes, group chat lines, psychic services, reports about a company’s complaint record from a Better Business Bureau – just about anything.
  • When you call 900 numbers or 800 numbers that provide pay-per-call services, you pay a charge that is set by the service provider, not your phone company. Services provided through international phone numbers result in charges at whatever the rate would normally be for calling that country from your phone.
  • Dishonest pay-per-call service providers don’t disclose, or misrepresent, the cost of their services. They may also misrepresent the services that they offer. You may be tricked into dialing pay-per-call services by following instructions to punch in a “personal activation code” that actually connects you to a pay-per-call line, or you may be switched to a pay-per-call line without knowing it. Some consumers report being charged for pay-per-call services even when their phones were never used to dial them.

Collect call scams

  • Some fraudulent companies attempt to charge consumers for pay-per-call services by masquerading as collect calls. They use common names such as “Jennifer,” hoping that the person who answers will accept the call. Once the call is accepted the person typically hears a recorded message offering some type of service or soliciting for a so-called charity.
  • If you accept the call you will be billed for it even if you are not interested in the service or in making a donation.
  • Some consumers report that they have been billed for these types of collect calls even though they refused to accept them.
  • Consumers also complain about being charged excessive rates for making collect calls from some pay phones.

Calling card fraud

  • When you use a calling card in a public place – an airport, a train station, a pay-phone on the street – someone may be looking over your shoulder to see the account number and PIN number that you dial. They might even be far away, using binoculars or the telephoto lens of a camera to watch you.
  • Once they have your numbers, people can use them to make calls on your account or sell them to others for that purpose. It isn’t necessary for them to actually have your card.

How to avoid falling for phone fraud

  • To avoid slamming or cramming, look closely at contest entry forms or other forms you fill out. They may include an agreement to change service providers or add new services to your bill.
  • If you get a telemarketing call concerning phone service, don’t agree to anything on the spot. Ask the company to send you written information. This way you can evaluate the offer without pressure and to confirm the identity of any caller who claims to represent your regular local or long-distance company.
  • Use an answering machine, voice mail, and/or caller ID to screen calls so that you decide which callers that you want to talk to.
  • Don’t accept collect calls from people you don’t know.
  • Your local phone company can provide a free 900 number block to prevent anyone from dialing a 900 number from your phone. This can help you avoid some pay-per-call abuses.
  • Don’t make or return calls to numbers you don’t recognize. Some international numbers look just like domestic US numbers, but international calls can cost much more. If you are not sure whether a number is in the US or another country, dial 00 and ask the long-distance operator where you would be calling.
  • Consider getting a “PIC freeze” on your local toll and long distance service. This free service from your local phone company prevents any switching of your long distance or local toll company unless you tell your local phone company directly that it’s OK to make the change.
  • Be aware that the PIC freeze is not absolutely foolproof. Most major phone companies sell service at wholesale rates to other companies who resell it to consumers under their own brand names. If you are illegally switched to a company that is a “reseller” of service from your original company, the system may not recognize that there has been a switch. The telephone companies are trying to solve this technical problem.
  • Ask your local phone company about any blocking that may be available to prevent miscellaneous services from other companies from being crammed onto your phone bill without your consent.
  • Prevent calling card fraud by using your body to block the key pad when you are using your calling card at a public phone. If you are giving your account number and PIN to an operator, speak softly so no one around you will hear.

Choosing the right eye care provider – National Consumers League

Choosing an eye care provider can be confusing! Optometrists, optometrists, opthalmalogists. It is important to understand the differences in education, training, credentials, and experience levels that distinguish one type of eye care provider from another – and what kind of services each specializes in.


Keep this in mind when selecting an eye care provider:

  • Know what your needs are when going to an eye care provider. If you don’t know what you need to have done, ask your primary care doctor.
  • Look for diplomas, licenses, and other qualifications and certifications displayed publicly at the office.
  • Ask the provider is he/she has sufficient training and experience to perform the procedure you need, especially when the procedure is more invasive than a regular office visit.
  • If your eye care needs include surgery or treatment with medications, ask your provider if he or she is trained and licensed to perform these services.  Ask how many times he or she has performed the service, and what kind of side effects and recovery time you can expect.
  • If you do not have access to or are unsure about the eye care provider you need, ask your primary care doctor for a recommendation to properly address your needs. 

What to ask yourself as you consider which eye care provider is right for you

What services do I need my eye-care provider to perform?

You should distinguish between the need for primary care (fitting of glasses and lenses), and more advanced care (serious conditions and diseases, surgery).

State laws and regulations specify what services an eye care provider is permitted to provide. While ophthalmologists, as medical doctors, can perform eye treatments including surgeries and prescribe medications, state laws and regulations vary for optometrists, who are not medical doctors. You should be aware of which services optometrists are authorized to provide in your state, and whether an optometrist is able to provide all aspects of treatment that is needed.

Visit the Association of Regulatory Boards of Optometry for a link to state optometry boards and information on the services an optometrist can provide in your state:

What credentials and qualifications does my eye care provider have?

Check to see whether diplomas, licenses and training credentials are posted clearly in office/waiting room. If this information is not posted, ask the practitioner if he or she is an optometrist (attended optometry school) or an ophthalmologist (attended medical school).

Terms used for eye care professionals can be confusing. For example, some optometrists refer to themselves and other optometrists as “optometric physicians.” Traditionally, only medical doctors or MDs are referred to as physicians. While optometrists offer valuable services, they are not medical doctors, and you should be aware of the difference in training and education.

Does my eye care provider have sufficient training and experience to provide the care I need?

While each member of the eye health care team is a professional with extensive training, you should know whether a provider has adequate training for and experience with the specific procedure or care that you need.

Questions to pose to an eye care provider might include: Is he/she on call if I have a problem at night or on the weekends? If not, who is available to deal with potential problems you might develop? Can he/she provide treatment in a hospital should that be required?

Does my eye care provider have sufficient training and experience performing surgery or prescribing medications?

Ask providers about their surgical training and the number of similar surgeries they have performed before making decisions regarding surgery.  Some questions you should ask include:  Where did they learn the procedure? How many times have they performed the procedure? What is the complication rate (the chance that a problem may occur) for the procedure?  What are the odds of success/failure?

Treatment of eye conditions and diseases often involves using prescription medication. The more prescriptions you receive, the greater your risk of drug interactions. Before prescribing, providers should ask you about other medications you are taking and any other medical conditions you may have. You should keep a personal medication list that includes all prescription medications, over-the-counter drugs (such as aspirin), vitamins and herbal supplements you are taking. Check this list with your provider to make sure there are no complications.

Do I have easy access to the eye care provider I need?

When considering access issues, you need to make sure that, in striving for convenience, you do not sacrifice quality. If you are seeking primary eye care, such as a vision check for glasses or contacts, the nearby optometrists could satisfy your patient care needs. If you are seeking advanced care, such as treatment for serious conditions and diseases, the extra time to access an ophthalmologist is likely worth the assurance of seeing a trained medical doctor.

Do I know how to report problems with my eye care provider to the proper regulatory authorities?

For optometrists, visit the Association of Regulatory Boards of Optometry.

For ophthalmologists, visit the Federation of State Medical Boards.