Airline hotel and meal voucher commitments are a positive step forward

September 2, 2022

Media contact: National Consumers League – Katie Brown,, (202) 207-2832 

WASHINGTON, D.C. – The National Consumers League (NCL) welcomes the major U.S. airlines’ commitments to provide meals and hotel rooms for travelers stranded due to delays within air carriers’ control. This announcement comes as consumer and passenger rights organizations have advocated for greater protections for travelers within the aviation industry.

The following statement is attributable to NCL Executive Director Sally Greenberg:   

“In July 2021, NCL, alongside a coalition of other consumer and passenger rights groups, met with Transportation Secretary Pete Buttigieg. A key ask to him was to publicly and personally make the DOT’s airline consumer protection work a priority. As today’s announcement shows, he is taking our challenge to heart. Absent pressure from the Department of Transportation, driven by an unprecedented wave of consumer complaints, it is hard to imagine that the biggest U.S. airlines would have made a commitment to provide meal and hotel vouchers and reimbursement to stranded consumers. While there is much more work to be done achieving a range of consumer protection reforms in the airline industry, today’s news is a positive step forward.” 



About the National Consumers League (NCL) 

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit