Thank you for joining NCL to celebrate these consumer champions during National Women’s History Month!
6:00 – 6:45 pm | Check-in, Networking and Refreshments
6:45 – 7:15 pm | Speakers
7:15 – 8:00 pm | Reception
8:00 pm | Thank you for coming, get home safely!
Delicia Hand is the Director of Financial Fairness Advocacy at Consumer Reports, where she helps lead CR’s advocacy for a fair and just marketplace.
Before joining Consumer Reports, Delicia served ten years at the Consumer Financial Protection Bureau as Deputy Associate Director and Acting Associate Director for the CFPB’s Consumer Education & External Affairs Division. In this role, she helped lead and shape the Bureau’s efforts to include diverse perspectives in its policymaking and elevate its financial inclusion agenda.
Prior to the CFPB, Delicia was:
Legislative Director at the National Association of Consumer Advocates;
Director of Organizational Initiatives & General Counsel at the Center for Community Change;
Senior Counsel/Legislative Director in the office of U.S. Rep. John Sarbanes, where she helped draft the Public Service Loan Forgiveness Act.
Delicia received the prestigious Skadden Fellowship, where she led economic development initiatives to help immigrants living and working in northern Virginia.
Delicia holds a law degree from American University, a master’s in political studies from Cambridge University, U.K., and a bachelor’s in sociology and politics from St. Peter’s College in New Jersey.
Christine Hines is a career consumer advocate who got her start as an advocate at Public Citizen. Christine is currently Legislative Director for the National Association of Consumer Advocates, representing NACA before federal regulatory agencies and Congress. She advocates for national policies in pursuit of economic justice, consumers’ access to courts, and protections that foster fairness, equity, and accountability in the marketplace.
Prior to NACA, Christine began her consumer advocacy as Consumer and Civil Justice Counsel at the national nonprofit Public Citizen, where she worked on behalf of consumers primarily on civil justice and consumer product safety issues. She honed her skills and expertise fighting forced arbitration clauses that prevent consumers from bringing cases against companies who have violated the law.
As Christine noted in a piece she wrote for US News And World Report in 2015, “class actions are far more likely to lead to a change in corporate behavior; and even the threat of a lawsuit can act as a deterrent, motivating companies to think twice before they resort to harmful or deceptive practices.”
Christine is a familiar presence in the halls of Congress and is recognized as a quiet yet very effective advocate for consumers. We are lucky to have someone with Christine’s talents and creativity devote her career to the cause of consumer protection.
Christine earned her BA from American University and her law degree from the University of Virginia.
Jacqueline Hutchinson is Director of Advocacy for Consumers Council of Missouri, and recently retired as VP of Operations for People’s Community Action Corporation of St. Louis.
She is a force to be reckoned with and is recognizable throughout the state of Missouri as a foremost expert on how policies affect low-income Missourians. For more than forty years, she has given a voice to low-income consumers by being actively involved in policy and advocacy issues that affect the lives of low-income families and older Americans.
Jackie has testified numerous times in the state of Missouri on issues that deeply affect consumers’ wellbeing and financial security, including utility rate cases and cold weather rule proceedings, among so many other utility cases. She has worked collaboratively to build programs that make utilities affordable for low-income Americans and decrease energy burden.
Jackie has dedicated her career to educating legislatures and the public on the impact of laws, policies, and programs on families who can least afford to meet their basic needs.
Jackie has a BS in Business from Washington University in St. Louis and an MS in Policy Analysis, from Southern Illinois University in Edwardsville, Illinois.
Lauren Saunders is Associate Director of the National Consumer Law Center, a nonprofit organization that works for economic justice for low-income and other disadvantaged people through policy analysis, advocacy, publications, litigation, and training.
Lauren manages NCLC’s Washington, DC office and directs its federal legislative and regulatory work.
Lauren is a renown and highly effective expert of issues affecting low-income Americans, including small dollar loans, predatory lending, banking, fintech, and payment systems.
She is the lead author of NCLC’s treatise Consumer Banking and Payments Law and contributes to Consumer Credit Regulation, among other publications.
Lauren previously directed the Federal Rights Project of the National Senior Citizens Law Center.
Lauren graduated from Harvard Law School and was an Executive Editor of the Harvard Law Review. She holds a Master’s in Public Policy from Harvard’s Kennedy School of Government, and she received her BA from Stanford University.
Linda Sherry served as Consumer Action’s director of national priorities and was the organization’s chief spokesperson for several decades. She is beloved throughout the consumer community for being a devoted colleague and for her longstanding dedication to consumer protection.
Linda joined Consumer Action in 1994, focusing on consumer education and advocacy.
Little known fact about Linda that her friends and colleagues might not know is her background was in weekly newspaper reporting. She was managing editor of AsianWeek in San Francisco from 1991 to 1994; and before that she worked as a reporter for The Almanac newspapers in Menlo Park, California; The New York Times Long Island Section; and The East Hampton Star in East Hampton, NY. She was a founding editor of the weekly newspaper Sag Harbor Herald.
Linda established Consumer Action’s DC office in 2004 and was responsible for the organization’s national advocacy work, website content, and free educational publications. While with Consumer Action, from which she recently stepped down, Linda responded to requests from national and local media, Congress, and various regulatory agencies. She participated in national coalitions centered on privacy, airline passengers’ rights, and investor protection.
Linda has received awards for Consumer Action publications from the National Association of Consumer Agency Administrators and U.S. Office of Consumer Affairs.