Consumer alert: restricted tickets for Miranda Lambert at Verizon Arena – National Consumers League

February 15, 2012

Contact: NCL Communications, (202) 835-3323,

Washington, DC – The National Consumers League (NCL) joined with the Fan Freedom Project today to issue a consumer alert about restrictive paperless ticket policies in effect for the April 13 Miranda Lambert concert at the Verizon Arena in Little Rock.

According to Ticketmaster’s Web site, some tickets for the April 13 show are paperless, requiring fans to present “the CREDIT CARD used to purchase and valid photo ID with matching information” at the venue to gain admittance. Also, “Gift Cards may NOT be used to purchase Paperless Tickets” and the “Entire party MUST enter the venue at the same time.”

“Paperless tickets are non-transferable, but we believe fans own the tickets they purchase and should be able to sell or give their tickets how, when and where they choose,” said FFP Consumer Advocate Elizabeth Owen. “These restrictive paperless tickets are a thorn in the side of fans, especially those who buy tickets and then can’t attend because their plans change at the last minute. That’s not fair to consumers.”

John Breyault, Vice President of Public Policy, Telecommunications and Fraud at the NCL added, “We believe that restrictive ticketing practices are unacceptable. NCL, along with the Fan Freedom Project, is working to protect ticket-buyers from these anti-consumer policies.  Fans should be sure to read the fine print before they purchase a ticket. We don’t want anyone to waste their hard earned money because they were not aware of restrictions like these.”


About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit

About The Fan Freedom Project

Launched in February, 2011 the Fan Freedom Project is supported by over 100,000 live event fans, and is backed by leading consumer and business organizations such as the American Conservative Union, National Consumers League, Consumer Action, the Institute for Liberty, the League of Fans, the Computer and Communications Industry Association and Net Choice.