In memoriam: tribute to Mark Silbergeld – National Consumers League

February 15, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC–The following statement is attributable to Sally Greenberg, NCL Executive Director:

We were saddened to learn this week that our longtime friend, colleague and avid consumer advocate Mark Silbergeld died over the weekend. Mark opened the Washington office of Consumers Union in the 1970s and was the longtime director of that office and a fixture in the consumer community. Over the years, Mark crossed paths with many of the our board members at conferences and consumer events and was always friendly, funny and wise .

When I joined CU in 1997, Mark occupied the office next door to me. He was a great Dad and each afternoon I’d hear him instructing his son Nicholas on getting his homework done and getting to football practice on time. Mark and I often commiserated about battles we hadn’t won and plotted strategies for the challenges ahead.

The younger staffers especially liked talking to Mark because he was endlessly patient and generous with his time, and had a wonderful institutional memory about consumer issues. He also got along famously with several of the “Grande Dames” of the consumer movement, Esther Peterson and Rhoda Karpatkin, and they depended on him for his wise counsel, not to mention his encyclopedic knowledge of opera: you could ask him what year Maria Callas sang at Tosca at La Scala and he could tell you the exact month and year.

More recently Mark was stationed at the Consumer Federation of America, working on international trade policy. Many of our staff have fond memories of Mark; Terry Kush traveled to Egypt with him on a US Commerce Department consumer mission, John Breyault and Rebecca Burkholder worked with Mark on policy setting committees for CFA.

It’s hard to imagine a CFA meeting without Mark Silbergeld in the room, cajoling, instructing, advising and wisecracking. We have one of those meetings – Consumer Assembly – coming up in a few weeks. We will look forward to an opportunity to celebrate the many contributions Mark brought to the consumer movement. Mark, we will miss you!

###

About the National Consumers League

Founded in 1899, the National Consumers League is America’s pioneer consumer organization. Its mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. NCL is a private, nonprofit membership organization. For more information, visit www.nclnet.org.

First-ever ‘Script Your Future’ Medication Adherence Challenge awardees named – National Consumers League

February 14, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC — Today, the National Consumers League (NCL), the National Association of Chain Drug Stores (NACDS) Foundation and the American Association of Colleges of Pharmacy (AACP) announced the awardees of the first-ever Script Your Future Medication Adherence Challenge for student pharmacists.

The Medication Adherence Challenge is part of a public awareness campaign launched in 2011 by NCL with more than 100 public and private stakeholder organizations, including NACDS Foundation and AACP. The campaign, titled Script Your Future, seeks to raise awareness with patients about the importance of taking medication as directed.

Nearly three out of four Americans don’t take their medications as directed and the results can be devastating, particularly for people with chronic conditions. More than one-third of medicine-related hospitalizations and almost 125,000 deaths in the United States each year are due to people not taking their medicine as directed. Medication adherence can lead to improved health and reduced total healthcare costs.

The Challenge is a coordinated initiative to engage student pharmacists in a public education effort on the importance of helping patients with chronic diseases take their medications as directed. More than 40,000 student pharmacists educated more than 250,000 individuals nationwide during the month of October in this concerted public effort about the importance of medication adherence.

This year’s awardees, selected from 81 participating colleges and schools of pharmacy, are:

University of Maryland School of Pharmacy, Harding University College of Pharmacy, Creighton University School of Pharmacy and Health Professions, Lake Erie College of Osteopathic Medicine School of Pharmacy, and University of Missouri-Kansas City School of Pharmacy.

“The goal is to educate the next generation of pharmacists to take a proactive role in encouraging patients to follow the instructions for taking their medication through medication adherence education,” said Sally Greenberg, NCL Executive Director. Students at schools of pharmacy participated in the Challenge by engaging in community outreach activities to raise awareness about the health consequences of poor medication adherence, or not taking medication as directed.

“Script Your Future elevates the public expectation for medication education, of which the pharmacist is well educated to provide,” said Dr. Lucinda L. Maine, Executive Vice President and CEO at the American Association of Colleges of Pharmacy. “Student pharmacists work directly within communities to educate patients about medication adherence that leads to people living healthier lives as exemplified by the activities of the Challenge awardees.”

“These health care providers in-training have developed and implemented creative solutions for one of the biggest obstacles to patient health – poor medication adherence,” said NACDS Foundation President Kathleen Jaeger. “Medication adherence education initiatives via community pharmacy assist patients in increasing their awareness of the importance of taking medications as prescribed, which helps improve health outcomes and prevent avoidable adverse events and unnecessary hospitalizations. The Script Your Future Medication Adherence Challenge has advanced that goal while training the next generation of pharmacists to continue aggressively advancing the public health.”

The recognized schools’ campaigns were:

Target Market Challenge Award: University of Maryland School of Pharmacy

Led by faculty member Dr. Cherokee Layson-Wolf, student pharmacists at the University of Maryland worked with the Baltimore coalition for Script Your Future to raise awareness and educate the public through participating in health fairs and other local events. Students wore Script Your Future t-shirts, provided blood pressure screenings and talked about medication management with attendees. During their pharmacy rotation program these students worked with patients at local pharmacies to talk about the importance of taking their medications as prescribed, and distributed more than 800 medication wallet cards to patients.

Social Media Challenge Award: Harding University College of Pharmacy

Student pharmacists at Harding University created a Facebook page for their Script Your Future campaign and had each class focus on a particular chronic disease. Each team produced videos for the Facebook page along with basic questions patients might have about managing medications for those diseases. They also used the page to share tips on how following prescriptions improves health and posted photographs from events during the month. The page received more than 8,000 views. One student produced and posted to YouTube a rap video on medication adherence, discussing the possible side effects of a particular drug. A fourth-year student also created a presentation, “Medication Adherence Issues and their Effects on Four Disease States: Asthma/COPD, Diabetes, Hypertension, and Dyslipidemia,” which was approved for one-and-a-half hours of continuing education credit by the Arkansas Board of Nursing and the Arkansas Board of Pharmacy.

National Challenge Award: Creighton University School of Pharmacy and Health Professions

Creighton University student pharmacists, faculty, residents and Dean Chris Bradberry met with Nebraska Governor Dave Heineman (R) to discuss the Script Your Future campaign and Challenge, and to talk about the importance of the effort in improving public health. They also provided 50 wallet cards for the governor’s staff. During October, student pharmacists provided medication counseling services at pharmacy and clinical sites across the state, conducted presentations on medication management with senior citizens and distributed wallet cards at health fairs and special events throughout Omaha.

National Challenge Award: Lake Erie College of Osteopathic Medicine School of Pharmacy (LECOM)

LECOM student pharmacists extended their Script Your Future efforts to include the HIV/AIDS community. During October, students provided more than 2,000 in-person patient counseling sessions to children, adolescents, adults and seniors. They developed a special Facebook page for the campaign and provided a link to the Script Your Future medication reminders program, where individuals can sign up for text message medication alerts. The students also held a Medication Adherence Awareness Day at the Therapeutic Riding Equestrian Center in Erie, where disabled children ride horses, while the student pharmacists talked with their caretakers about the importance of taking medication as prescribed.

National Challenge Award: University of Missouri-Kansas City School of Pharmacy (UMKC)

UMKC student pharmacists conducted one-on-one counseling sessions with more than 3,300 patients in the Kansas City area to discuss medications and help them develop plans to better follow their prescriptions. The sessions were held at a variety of events and locations, including the Columbia Farmers’ Market, the Binational Health Fair and the MedZou Free Health Clinic, which serves the uninsured. Faculty and students also educated nearly 70 health professionals in the local community about the role pharmacists play in patient care and their ability to help patients follow their prescriptions. A fourth-year student pharmacist offered presentations to pharmacists and other health professionals at pharmacies in southern Missouri, and another helped organize an event to educate employees of a rural factory about cardiovascular disease and the importance of medication adherence.

###

About Script Your Future

Script Your Future is a campaign of the National Consumers League (NCL), a private, non-profit membership organization founded in 1899. NCL’s mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information about the Script Your Future campaign, visit www.ScriptYourFuture.org. For more information on NCL, please visit www.nclnet.org.

About AACP

Founded in 1900, the American Association of Colleges of Pharmacy (AACP) is a national organization representing the interests of pharmacy education and educators. Comprising 124 accredited colleges and schools of pharmacy with more than 6,000 faculty and 60,000 students, AACP is committed to excellence in pharmacy education. Visit www.aacp.org to learn more and stay connected with the Association on FacebookLinkedIn and Twitter.

About NACDS Foundation

The National Association of Chain Drug Stores (NACDS) Foundation is a 501(c)(3) non-profit charitable organization that serves as the education, research and charitable affiliate of NACDS. The NACDS Foundation seeks to improve the health and wellness of the people in America. It utilizes education, research, and charitable involvement to help people improve their health and quality of life through an understanding of medication therapy and the importance of taking medications appropriately. For more information, please visit www.NACDSFoundation.org.

NCL announces new digital literacy partnership – National Consumers League

February 7, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC — In recognition of Safer Internet Day, NCL Is pleased to announce the launch of ThinkB4U, a new digital literacy partnership with Common Sense Media, ConnectSafely, and Google.

The centerpiece of the campaign is a new digital literacy awareness Web site — www.Thinkb4U.com — which launched today. The site seeks to help consumers develop the skills necessary to navigate the Internet safely in a fun and interactive way. With content tailored to students, parents and educators and presented in a “choose-your-adventure” style, ThinkB4U follows a family thought its daily use of media and allows users to see the consequences of good and bad decisions online.

“We are extremely pleased to be a part of the Thinkb4U partnership,” said John Breyault, NCL Vice President of Public Policy, Telecommunications and Fraud. “Raising consumer awareness about scams online and giving them the tools the protect themselves is a top priority of the League.”

“ThinkB4U is a great complement to our financial and digital literacy programs,” said Lisa Hertzberg, Program Director for NCL’s LifeSmarts program, which develops consumer and marketplace knowledge and skills of teenagers through a national educational competition. “Making learning about digital literacy fun is a goal we have long pursued, and ThinkB4U achieves that.”

As part of its non-profit mission to fight fraud online and help consumers be safe on the Internet, NCL provided expert advice and fraud education content to the new ThinkB4U.com consumer education portal. For more information on the ThinkB4U partnership, click here or visit www.ThinkB4U.com.

###

About the National Consumers League

Founded in 1899, the National Consumers League is America’s pioneer consumer organization. Its mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. NCL is a private, nonprofit membership organization. For more information, visit www.nclnet.org.

NCL disappointed in FTC conclusion of investigation of misleading marketing claims for “vitaminwater” – National Consumers League

February 3, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

WASHINGTON— The National Consumers League, the nation’s oldest consumer group released a letter today from the Federal Trade Commission (FTC) that confirms that the agency investigated misleading advertising for “vitaminwater,” owned by Energy Brands, a subsidiary of Coca-Cola, in response to a formal complaint filed by NCL last year.

The Washington, DC-based NCL, a nonprofit watchdog, urged the FTC to halt deceptive TV and print ads suggesting that vitaminwater can replace flu shots and prevent illness.  The FTC has since informed NCL that it investigated the claims, assembling a file containing several hundred pages of materials.

In a letter dated January 30, 2012 the FTC informed NCL that it was closing its investigation on the basis that the company:

“had permanently discontinued the advertising containing claims that drinking Vitaminwater could reduce the likelihood of illness before being contacted by the FTC and that Energy Brands is revising its advertising containing claims related to eyesight.  In addition, Energy Brands has assured the staff that it will carefully review its claims and substantiation to ensure its future advertising complies with the FTC Act.”

“Vitaminwater’s claims were not only untrue, they constituted a public health menace,” stated Sally Greenberg, Executive Director of NCL. “We had hoped the FTC would have formally prohibited the claims, and required corrective advertising. However, the FTC’s letter to the makers of vitaminwater should signal the food industry that the agency has no tolerance for grossly misleading health claims in food ads.”

The complaint by NCL urged the FTC to put an end to:

• A poster ad for “vitaminwater” that stated: “flu shots are so last year” and pictured three varieties of vitaminwater under the banners “more vitamin c, more immunity . . .”

• A TV ad for “vitaminwater power-c” that depicted a woman who has so many unused sick days at work that she can take them to stay home and watch movies with her boyfriend. The ad stated “One of my secrets? vitaminwater power-c. It’s got vitamin C and zinc to help support a healthy immune system. So I can stay home with my boyfriend – who’s also playing hooky.”

According to NCL, the statements were also deceptive because the products on which they appear are not simply made from vitamins and water, but are made with crystalline fructose or other forms of sugar, and contain 125 calories per bottle.

“Two-thirds of Americans are overweight or obese; the last thing people need is sugar water with vitamins you could get from eating a healthy diet, or by taking a vitamin pill,” Greenberg stated.

###

About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL testimony before the House on Social Security ‘death records’ – National Consumers League

February 2, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Good morning Mr. Chairman, Ranking Member Becerra and members of the subcommittee. My name is John Breyault and I am the Vice President of Public Policy, Telecommunications and Fraud for the National Consumers League (NCL).

Founded in 1899, NCL is the nation’s oldest consumer organization. Our non-profit mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. NCL’s connection to the Social Security Administration runs deep. Frances Perkins, who was elected Secretary of the League in 1910, was the nation’s first female Cabinet member and was one of the architects of the Social Security Act of 1935.

I greatly appreciate the opportunity to discuss the issue of Social Security’s death records and the impact the misuse of these records has on consumers. As the Director of NCL’s Fraud Center, I hear on a daily basis about the personal and financial toll that identity theft and other fraud takes on consumers and their families. In 2011, we received nearly 9,000 complaints from victims of a variety of fraud. Consumers reporting fraud to NCL lost, on average, $990.[1] In many cases, these unscrupulous con artists financially ruined their victims. NCL’s statistics represent only a small fraction of the fraud problem. For example, in 2012, the Federal Trade Commission received over 1.3 million complaints, of which more than 250,000 involved identity theft.[2] And that represents only those who knew enough to complain to the FTC. According to research firm Javelin Strategy, 8.1 million adults were victims of identity theft in 2010, with each incident costing $631 to resolve.[3]

Despite these sobering statistics, it never ceases to amaze me the extent to which scam artists will go to defraud consumers. As a father of two young daughters, the reports I have seen of the misuse of dead children’s personal information to commit identity theft sickens me.

The vulnerability of children to identity theft is well established. According to recent estimates, 140,000 identity frauds are perpetrated on minors each year.[4] According to researchers at Carnegie Mellon University, 10.2% of children have had their Social Security Number used by someone else – 51 times higher than the 0.2% rate for adults.[5] While it is unknown how many deceased children’s identities scam artists have misappropriated, the volume of news articles about this scam and anecdotal evidence from parents of the deceased children suggest it is not limited to a few isolated cases.[6]

The role that the public availability of the Social Security Administration’s Death Master File (DMF) plays in these scams requires additional study. However, it is clear that identity thieves can quickly and cheaply gain access online to the so-called “holy trinity” of identifying information of recently deceased children – full name, date of birth and full Social Security Number – using websites that access DMF data. On its face, the public availability of a remarkably complete set of personally identifiable information of 83 million deceased Americans for as little as $995 is extremely troubling.

Additional consumer harm arises when individuals are mistakenly listed as deceased on the DMF. Due to “inadvertent keying errors” by federal workers entering death information, the Social Security Administration has stated that approximately 14,000 living Americans are listed as deceased in the DMF annually.[7] Such mistakes can lead to frozen bank accounts, cancelled cell phone service, loan denials and refused job interviews.[8] Due to the DMF’s public availability, these individuals are also put at increased risk of identity theft. It may require months for the SSA to correct these errors and even then, living individuals’ personally identifiable information may still be exposed.[9]

The public availability of the Social Security Administration’s DMF data is certainly not the sole driver of identity theft. Indeed, its wide availability has clearly benefitted security firms that use it to deter fraud.[10] In addition, pension funds, insurance organizations, and medical researchers use DMF data for completely legitimate reasons.[11] That said, it is clear that reform is needed to address the likelihood that identity thieves will continue to make use of the DMF to harm consumers. We also believe that more should also be done to alert consumers who are falsely listed as deceased on the DMF so that they can take action to protect their identities.

A number of commentators, including the SSA’s Office of Inspector General[12] and the Internal Revenue Service’s National Taxpayer Advocate[13] have recommended ways to better protect consumers from identity theft stemming from personally identifiable information made available via the DMF. Several reforms that the National Consumers League supports include:

  • Limiting the personally identifiable information included in the public DMF to the absolute minimum required and exploring alternatives to the inclusion of the full Social Security Number;
  • Notifying living consumers who have been mistakenly listed in the DMF that their personally identifiable information may have been compromised and recommending steps to safeguard their identities;
  • Restricting access to certain personally identifiable information in the DMF to organizations that can certify that have a legitimate need for the information for fraud prevention or benefits administration purposes;
  • Increasing penalties for failure of DMF recipients to keep DMF data up to date or the misuse or re-disclosure of DMF information; and
  • Requiring the SSA to undertake a study, in conjunction with DMF data recipients, of the usefulness of DMF data in preventing identity theft.

While NCL generally supports transparency of government data, in this case, we believe that the risk that publicly available DMF data could be used for nefarious purposes outweighs the benefit. However, in the interest of the timely provision of survivor benefits and the use of this data for fraud protection efforts, we would not support a total ban on the sale of DMF data. Instead, we believe that SSA and the Department of Commerce should take steps to ensure that DMF data is made available only to organizations that can demonstrate a legitimate need. DMF data recipients should likewise be held to a higher standard of accountability for maintaining the integrity and security of this sensitive data.

In conclusion, I would like to take this opportunity to once again thank the members of the subcommittee for inviting me to testify today on behalf of the National Consumers League and consumers nationwide.

 


[1] Source: NCL fraud complaint statistics, 2011.

[2] Federal Trade Commission. Consumer Sentinel Network Data Book for January-December 2010. Pgs. 3, 5. March 2011. Available online: https://www.ftc.gov/sentinel/reports/sentinel-annual-reports/sentinel-cy2010.pdf

[3] Saranow Schultz, Jennifer. “The Rising Cost of Identity Theft for Consumers,” New York Times. February 9, 2011. Online: https://bucks.blogs.nytimes.com/2011/02/09/the-rising-cost-of-identity-theft-for-consumers/

[4] I.D. Analytics. “More Than 140,000 Children Could Be Victims of Identity Fraud Each Year,” Press release. July 12, 2011. Online: https://www.idanalytics.com/news-and-events/news-releases/2011/7-12-2011.php

[5] Power, Richard. “Child Identity Theft: New Evidence Indicates Identity Thieves are Targeting Children for Unused Social Security Numbers,” Carnegie Mellon Cylab at 4. April 1, 2011. Online: https://www.cylab.cmu.edu/files/pdfs/reports/2011/child-identity-theft.pdf

[6] See e.g. Goldberg, Eleanor. “Why Thieves Are Stealing Childhood Cancer Victims’ Identities,” Huffington Post. November 18, 2011. Online: https://www.huffingtonpost.com/2011/11/17/why-thieves-are-stealing-childhood-cancer-victims-identities_n_1093481.html

[7] Hargrove, Thomas. “Grave mistakes: SSA silent on private data breach,” Scripps Howard News Service. November 6, 2011. Online: https://www.courierpress.com/news/2011/nov/06/grave-mistakes-ssa-silent-on-private-data-breach/?print=1

[8] Id.

[9] Social Security Administration. “Personally Identifiable Information Made Available to the General Public Via the Death Master File,” Office of the Inspector General Audit Report. Pgs. 4-5. June 2008. Online: https://oig.ssa.gov/sites/default/files/audit/full/pdf/A-06-08-18042.pdf

[10] See e.g. ID Analytics. “Keep the Death Master File alive,” Blog posting. December 21, 2011. Online: https://idanalytics.com/idalabs/2011/keep-the-death-master-file-alive/ (stating that “We use this SSA Death Master File as an upfront defense to weed out such applications, and our process successfully stops these attempts.”).

[11] National Technical Information Service. “Social Security Administration’s Death Master File.” Online: https://www.ntis.gov/products/ssa-dmf.aspx

[12] See generally, Social Security Administration. “Personally Identifiable Information Made Available to the General Public Via the Death Master File,” Office of the Inspector General Audit Report. June 2008. Online: https://oig.ssa.gov/sites/default/files/audit/full/pdf/A-06-08-18042.pdf

[13] See Legislative Recommendation: Restrict Access to the Death Master File, infra. See also Identify Theft and Tax Fraud Prevention Act, S. 1534, 112th Cong. § 9 (1st Sess. 2011) Online: https://www.taxpayeradvocate.irs.gov/userfiles/file/2011_ARC_MSP%203.pdf

Greenberg testimony on H.R. 2469, “End Discriminatory State Taxes for Automobile Renters Act of 2011” – National Consumers League

February 1, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Testimony by Sally Greenberg, NCL Executive Director:

Good afternoon, Mr. Chairman and Ranking Member Cohen and Members of the Subcommittee. Thank you for the opportunity to appear before you in support of H.R. 2469, a bill entitled the “End Discriminatory State Taxes for Automobile Renters Act of 2011.”

My name is Sally Greenberg and I am Executive Director of the National Consumers League, the nation’s oldest consumer organization, founded in 1899 with the mission of protecting the interests of workers and consumers and creating a more fair marketplace for both.

Mr. Chairman, consumers today feel that in many of their transactions they are nickel and dimed, whether it is their cell phone bill, late fees and finance charges on credit and debit cards, bogus convenience fees added onto tickets for live performances or extra charges for baggage, food or pillows on an air plane. Indeed, a good example is the survey from Consumer Reports, August 2010[1], which found that there are myriad fees that irk travelers: rental car fees, fees for hotel safes, minibars, hotel gym, ice in the drinks, fees for buying a gift card, fees for using that same card and the list goes on and on.

The National Consumers League feels consumers’ pain – and unfortunately most of the time consumers have little power to challenge these fees. Indeed, the Consumer Reports article contained this paragraph:

But our hearts really go out to the couple who rented a compact car in Boston last summer. They paid $444.37 for 15 days of driving. Then came the rental vehicle surcharge, customer facility charge, parking surcharge, energy recovery fee, fleet recovery surcharge, concession recovery fee and state tax.[2]

So today we are here to support legislation that says: Enough!

HR 2469 will prospectively bar many discriminatory car rental taxes – which are simply added fees – imposed by states and localities. These fees have been increasingly piled on consumers who rent cars in order to fund pet projects.  HR 2469 will grandfather in existing taxes and not affect the ability of states and localities to impose general taxes that are levied on all citizens or businesses. But NCL believes that these same states and localities should not impose fees on consumers who rent cars when the fees have little or nothing to do with improving the services they receive. Indeed, according to the New York Times, the most common use of these excises is to finance sports stadiums and convention centers.  In a 2006 article, the Times noted that at least 35 sports stadiums were expected to be financed partly with subsidies from car-rental taxes. Other research has shown that in the 1990’s, subsidies provided 94 percent of sports stadium financing. [3]

Legislators who adopt these fees operate under the misperception that taxes on car rentals, which we believe make the taxes hard to justify. My predecessor and former NCL President Linda Golodner discussed the issue of fees and their impact on consumers in the Pittsburgh Post-Gazette[4] several years ago. Golodner noted how Congress has prohibited practices by state and local governments that unreasonably burden or discriminate against interstate commerce and transportation. Examples include the Railroad Revitalization and Regulatory Reform Act (1976), Airports and Airways Improvement Act (1978), Motor Carrier Act (1980) and Bus Regulatory Reform Act (1982).  So enacting HR 2469 would be following a long line of bills that prohibit discrimination in interstate commerce.

The Problem

As of this time, 43 states and the District of Columbia have imposed 118 excise taxes on car rentals. This is eight times the number of these taxes that existed in 1990. As noted above, rental car taxes tend to pay for entertainment items like stadiums, performing arts centers, or culinary institutes and not for vital services like schools, roads, libraries, hospitals or services to the elderly. Industry research indicates that rental car customers have spent more than $7.5 billion in taxes to fund the pet projects of elected officials.

A perfect example has been playing out for the past two years in my hometown of Minneapolis. The Minnesota Vikings already have the Metrodome, a beautiful indoor stadium right in the middle of downtown Minneapolis. But  Zygmunt Wilf, the Vikings’ billionaire owner, wants another one — with a retractable roof! – and state lawmakers were asking consumers who rent cars to help pay for it with a 2.5% tax on rental cars to finance a new billion-dollar stadium.  The state still hasn’t figured out a long-term funding source for the new digs, so we’ll have to wait and see if rental car customers will ultimately foot the bill.

More than half of those who rent cars in Minnesota are residents of the state. To add insult to injury, Minnesota residents are already paying a special 6.2% excise tax on car rentals, a tax that was adopted to pay for the cost to the state of trying to attract the Super Bowl. That tax was supposed to expire in 2005, but it was extended, even though the revenue it raised has far exceeded its original purpose.   Talk about fleecing the consumer!

Tourists are also affected by these pervasive fees. They might be easier to tax as non-constituents, but tourist charges are also spiraling out of control. According to the New York Times, taxes and other costs such as vehicle licensing fees or high levels of excise taxes raise the average rental bill 28 percent at airport locations.

Excise taxes on car rentals hurt nonprofits

In addition, as head of a nonprofit organization overseeing a staff of 16, when my people travel – or even have meetings locally and need transportation- we often must rent cars. I see the bills come in, and the excise fees and sales taxes together represent a hefty percentage of the entire rental.

As an addendum to this testimony, I’ve provided exhibits that demonstrate that the taxes we all pay when we rent cars are similar to what the couple in the Consumer Reports article experienced –  in the form of receipts from my car rentals over the past year.  Here are a few highlights:

In September of last year I rented a car in Minneapolis; the base fee was $128.97, but the following taxes were added on: CFC@2 a day, $6.00, APCONRGFEE – $14.33, State Tax – $10.86, Vehicle Fee $7.47, Rental Tax – $9.26. Total:  $176.89 So 37.5% of the total cost in Minneapolis was fees and taxes.

In November of last year I rented a car in Chicago. The base amount was $123.11, but the following taxes were added on: MTRVEH Tax – $2.75, CFC@ $8.00 a day x 5 days, $40.00, Motor Vehicle Tax  – 5 days @ $1.20 $6.00, State Tax $25.82 Total: $197.68 So 37.7% of the total cost in Chicago was fees and taxes.

It is worth noting that I had no idea when I paid these fees what they were for – what is APCONGRFEE in Minnesota? What is MTRVEH in Chicago? What is VLF? What are CFC fees in both Minneapolis and Chicago? They lack transparency and they seem duplicative.  In Minneapolis, I paid a state tax, plus a vehicle fee, plus rental tax . In Chicago I paid a MTRVEH tax, a CFC, a Motor Vehicle Tax and a State Tax. Where does it end?

These added costs also hurt nonprofit organizations like mine that operate on modest budgets but are vitally important to civil society.

And these taxes hurt the many families who are tourists visiting cities and towns across the country and are being required to fund projects for which they are unlikely to derive any benefit and are not essential services.

We understand why local elected officials have increasingly turned to car rental transactions to raise fees for stadiums and impose fees. They undoubtedly want to escape the wrath of their own constituents who have the power to vote them out of office if taxes go up. So why not shift the tax burden onto someone else? Who better than out-of-towners who come to their cities and towns to do business or visit friends and family.

Misconceptions about who rents cars in America

Unfortunately, politicians who pass these laws taxing rental car transactions are operating on several false assumptions. First, that the vast majority of people who rent cars live outside of the state or locality. Second, that most consumers who rent cars are either businesses who won’t feel the extra charges or affluent consumers who won’t notice an extra $30 or $40 fee on a car rental.

Let me address each of these issues in turn:

First, the myth that most people who rent cars are from out of state. If local officials conducted research on who rents cars, they would learn that many people who don’t own a car because they can’t afford rent when they have a specific need – like taking an elderly relative to a doctor’s appointment, moving a relative from one residence to another, taking a child to a doctor’s appointment, visiting a relative in prison, or for a special occasion like a wedding or graduation.

Consumers who rent cars for these reasons are not the affluent out-of-town businesspeople that state and local legislators may assume rent most of the cars– far from it. And they need affordable car rental options without the multitude of indecipherable fees and charges.

A June 2010 study conducted by the Brattle Group (A study commissioned by the rental car industry), a Cambridge, MA based consulting group that looks at economic impacts, found that the estimated total revenue for rental cars in the US for 2004 was around $17.6 billion, with home city rentals accounting for $9.5 billion or 54% of the industry’s annual revenues. This conflicts with many legislators’ assumptions about who rents cars. The mayor of a suburb north of Atlanta is a case in point: “We’re not raising any tax. I didn’t think it would be a big deal as most rentals are visitors anyway.” The record is replete with such statements.

A second misconception is that affluent consumers and businesses rent most of the cars. The same Brattle Group study found that this is not the case. In fact, 19% of these car rental excise taxes are paid by working families that earn less than $50,000 a year and 7% of the total was paid by households earning less than $25,000. Enterprise Car Rentals estimates that 25% of its customers have incomes below $40,000.

The Brattle study also found that African-Americans generate 26% of the rental car revenues and pay 27% of the excise taxes, despite accounting for only 12% of the US population. Members of other minority groups pay 13% of the total car rental excise taxes, despite being only 7% of the population, while high-income households –defined as households earning over $100,000 pay only half of these excise taxes, which means the rental car excise taxes are a very regressive tax.

In a similar study, two leading tax policy experts, William Gale of the Brookings Institution and Kim Rueben of the Urban Institute, analyzed the impact of a $4-per-day rental car tax in Kansas City, MO.[5]

Gale and Rueben found that piling taxes onto car rental customers is both inefficient, because it can distort choices about modes of transportation and send people across state borders to avoid even a modest tax, and that the taxes are also inequitable. Communities that already are taxing car rental customers might want to take another look at their working assumptions and long- term strategy.

Conclusion

With an eight-fold increase in taxes on rental cars since 1990, it seems clear that the multitude of fees, taxes, and charges that have so dramatically inflated the cost of renting a car has gotten out of hand. NCL understands the importance of citizens paying their share of taxes to provide critical services that we all rely on – for our schools, hospitals, libraries, roadways, and for clean water and safe roadways. But when rental car customers are asked to pay for sports stadiums and the taxes imposed seem to have no limit, with consumers having no idea what the tax is, let alone what it is being used for, its time to say, enough is enough! Consumers are tired of taxes and fees without having any understanding of where that funding is going or why they are being asked to pay them.

For the reasons stated above, NCL is pleased to offer our support for H.R. 2469, which will help put the brakes on discriminatory taxes on consumers who rent cars. We thank you for inviting the National Consumers League to share our views with you today and urge you to support this important legislation. 

[1] Fees That Irk Consumers, Consumer Reports, August 2010 https://www.consumerreports.org/cro/magazine-archive/2010/august/money/travel-fees/overview/index.htm

[2] Ibid.

[3] How Far Would You Drive to Avoid a Rental Car Tax? NYTimes, David Cay Johnston, July 17, 2006. https://www.nytimes.com/2006/07/17/business/17tax.html

[4]Private Sector: Pain, No  Gain. Car rental excise taxes are discriminatory and bad policy,

https://www.post-gazette.com/pg/07219/807421-28.stm#ixzz1ksWJPsRihttps://www.post-gazette.com/pg/07219/807421-28.stm

[5] How Far Would You Drive to Avoid a Rental Car Tax? https://www.nytimes.com/2006/07/17/business/17tax.html

Scammers targeting their victims by age group, says National Consumers League’s Fraud Center – National Consumers League

February 2, 2012

 

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC—The National Consumers League (NCL) has released its annual compilation of the top scams reported to its national Fraud Center, finding that the most frequently reported scam to NCL’s Fraud Center in 2011 involved bogus prizes and sweepstakes, with fake check scams and emotion-based pitches involving scammers posing as loved ones appearing in the top ten.

Another significant finding is that scammers appear to have targeted their scams at particular age groups more than ever in 2011. For example, complaints involving bogus prizes, sweepstakes, and free gifts made up 26.98 percent of complaints overall. However, among consumers ages 56-65 and above 65, these types of complaints made up 40.96 percent and 60.12 percent of the total, respectively. Similarly, fake check scams made up 26.65 percent of complaints overall. Among consumers age 18-25, fake check scam complaints made up 45.74 percent of the total.

New to the Top Ten Scams list this year is the Family/Friend Imposter Scam, the 9th-most frequently reporter type of fraud. In response to a rash of complaints, NCL’s Fraud Center began tracking this fraud (also known as the “Grandparent Scam”) in 2011. In these scams, a con artist typically poses as a relative in distress or someone claiming to represent the relative (such as a lawyer or law enforcement agent). The scammer frantically describes an emergency situation in which they have found themselves (such as being arrested, in an auto accident, in need of a lawyer, etc.) and asks the victim to send money for bail, lawyer’s fees, hospital bills, or other expenses. The victim is urged not to tell anyone, such as the parent of the “grandchild” because they do not want them to find out about the trouble they’ve gotten themselves into.

“Scam artists will stop at nothing to defraud consumers,” said John Breyault, NCL Vice President of Public Policy, Telecommunications and Fraud. “The scary part about these scams is that they prey on our natural inclination to want to help a loved one who is in distress.”

According to the consumer group, the majority of money lost was sent via wire transfer, a popular payment method among scammers because of the difficulty to track – and particularly devastating to consumers because of the improbability of recovering lost funds. Consumers should be wary of any offer that requires wiring of money, said NCL.

The report, which is compiled from consumer complaints submitted to NCL’s Fraud Center, examined trends in Internet and telemarketing fraud in 2011.

“Fraudulent telemarketers and Web-based scammers are hardened criminals out to take their victims’ life savings,” said NCL Executive Director Sally Greenberg. “The best way for consumers to fight back is to get educated and not be afraid to report such fraud to law enforcement. Scammers know all too well that their victims are often embarrassed and count on this to continue to perpetrate their crimes.”

For more information on NCL’s 2011 Top Ten Scams report, click here. Consumers who wish to report a fraud or potential fraud can do so via the online complaint form at NCL’s Fraud.org Web site.

###

About the National Consumers League

Founded in 1899, the National Consumers League is America’s pioneer consumer organization. Its mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. NCL is a private, nonprofit membership organization. For more information, visit www.nclnet.org.

NCL, Consumer Action joint statement on Minnesota legislation regarding restrictive paperless tickets – National Consumers League

January 30, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC–Consumer Action and the National Consumers League (NCL) jointly issued the following statement regarding legislation scheduled for hearings in the Minnesota House Commerce and Regulatory Reform Committee and the Senate Commerce and Consumer Protection Committee this week.

“Consumer Action and the National Consumers League support legislation to safeguard consumer rights from the practice of restrictive paperless ticketing. Ticket sellers, sports teams and event promoters have seriously damaged the rights of consumers through the use of restrictive tickets and we support attempts to curtail their spread.

“Restrictive paperless tickets dictate how – or whether – consumers can share or transfer their tickets, including whether they are permitted to give away tickets to charitable organizations or re-sell their tickets for any price,” said John Breyault, NCL Vice President of Public Policy, Telecommunications and Fraud.  “By dictating that all ticket transfers and resales be made through their own websites, sellers like Ticketmaster and Veritix monopolize resale markets and eliminate consumer choice.”

NCL and Consumer Action applaud Minnesota’s proactive response to this damaging practice and Senator Gerlach’s and Representative Hoppe’s leadership in introducing these bills. We strongly encourage both committees to protect consumer rights.

###

About Consumer Action

Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A nonprofit 501(c)3 organization, Consumer Action focuses on consumer education that empowers low to moderate income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change.

About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL praises USDA for improved school lunch guidelines – National Consumers League

January 25, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC—Today the United States Department of Agriculture announced final guidelines on school meal nutrition. Sally Greenberg, Executive Director of The National Consumers League (NCL), has issued the following statement on these new guidelines:

“Today, USDA announced finalized guidelines for the meals children eat at school. The new guidelines represent an important step forward in ensuring that our children have access to healthy, wholesome foods at school. These guidelines are especially important because children consume up to half of their daily calories at school.”

“The new guidelines will provide more fruits and vegetables, offer more whole grain options, set upper and lower calorie limits based on age, and set important limits on the amount of saturated fat and sodium allowed in school meals. NCL commends USDA on the strength of the new guidelines and applauds the agency’s decision to craft these rules based on the strong science of the Institute of Medicine.”

“Besides setting new guidelines, which will change how American children eat at school, the new rules also increase funding to schools for the first time in 30 years. NCL praises USDA for recognizing that resource-strapped schools need additional funding if they are to implement these necessary changes to meal patterns.”

“NCL congratulates USDA on the strong stance it has taken to protect and promote children’s health and encourages the agency to continue its work to see that the new guidelines are implemented in a timely manner.”

###

About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL statement mourning closing of Hull House – National Consumers League

January 23, 2012

Contact: NCL Communications, (202) 835-3323, media@nclnet.org

Washington, DC–Sally Greenberg, Executive Director, National Consumers League issued this statement today:

The National Consumers League (NCL) laments the news that the historic Hull House in Chicago is going to be closing. NCL’s roots are closely tied to Hull House. It was inhabited for years by the first head of the NCL, Florence Kelley, who did much of her earliest pioneering work from Hull House and was inspired and supported in that work by her dear friend Jane Addams and many other notable residents.

Kelley met and worked closely with other renown Hull House residents and Progressive-era reformers – including Grace Abbot, Frances Perkins, Julia Lathrop, and Alice Hamilton, and of course Jane Addams.

In a nation with as much wealth as we enjoy here in the United States, it is indeed a sad commentary on our values that a historic institution like Hull House that has, throughout its history, provided basic services to the poor would be forced to close its doors.

The Board of Directors and staff of the NCL, in light of our deep historical connections to Hull House and its mission, are greatly saddened at this news. We wish the institution well and we thank those members of the Hull House Board who worked so hard all these years to keep a historical icon working so long and so hard to provide assistance to those in greatest need.

###

About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.