Consumer groups call on House to oppose pyramid scheme promotion amendment – National Consumers League

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July 18, 2017

Contact: Cindy Hoang, National Consumers League, (202) 207-2832, cindyh@nclnet.org

Washington, DC—A broad coalition of consumer and Hispanic advocacy organizations is calling on the United States House of Representatives to oppose efforts to weaken the Federal Trade Commission’s (FTC) ability to protect consumers from fraudulent pyramid schemes. On Thursday, July 13, an amendment offered by Congressman John Moolenaar (R-MI) was added to the House Financial Services and General Government Appropriations bill which would eliminate long-standing requirements that direct selling companies establish a viable retail business instead of relying on a churning base of new recruits.

“The courts have consistently stated that the critical difference between a legitimate MLM business and a pyramid scheme is that a MLM’s revenues must come primarily from the sale of products and services to retail customers unaffiliated with the business opportunity,” wrote the groups. “Unfortunately, the Moolenaar amendment would undermine this critical tenet and create numerous carve-outs and exemptions that would prevent the FTC from prosecuting all but the most blatantly fraudulent pyramid schemes.”

While the Moolenaar amendment purports to establish a federal definition for “pyramid promotional schemes,” the language in fact blurs the line between legitimate business opportunities and illegal pyramid schemes. The groups urged Speaker Paul Ryan (R-WI) and Minority Leader Nancy Pelosi (D-CA) to support removing the Moolenaar amendment from the financial services appropriations bill when it comes to the House floor for a vote. 

“The Moolenaar amendment was slipped into the appropriations bill in the dead of night,” said John Breyault, Vice President, Public Policy, Telecommunications, and Fraud at the National Consumers League, which organized the letter. “This direct selling industry knows that this bill stands little chance of becoming law on its own, so instead they are trying to hide it in must-pass legislation. If the bill is as pro-consumer as they would like us to believe, why are they trying to sneak it through at the last minute? The answer is that they know it is a gift to an industry with a long history of pyramid scheme behavior that would relieve it of any meaningful oversight by the FTC.”

Signatories on the letter included Consumer Action, Consumers Union, Consumer Federation of America, Consumer Watchdog, League of United Latin American Citizens, National Association of Consumer Advocates, National Consumer Law Center (on behalf of its low income clients), National Consumers League, Public Citizen, U.S. PIRG, William W. Keep, PhD, and Peter J. Vander Nat, ​PhD.

To view the full letter, click here.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

LifeSmarts honors FCCLA student leaders in Nashville – National Consumers League

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July 18, 2017

Contact: Cindy Hoang, National Consumers League, (202) 207-2832, cindyh@nclnet.org

Campus High School students from Wichita, KS, recognized with top honors in LifeSmarts competition at FCCLA National Leadership Conference in Nashville

Washington, DC—Earlier this month, students from Campus High School, in Wichita, KS, competing at the 2017 Family, Career and Community Leaders of America (FCCLA) National Leadership Conference (NLC) took home top honors for winning first place in an FCCLA LifeSmarts competitive event held during the conference, July 2 – 6, in Nashville, Tennessee. More than 8,000 high school students from across the country competed in 32 competitive events, including the FCCLA/LifeSmarts Knowledge Bowl, during the FCCLA NLC. 

LifeSmarts is an educational and scholarship program run by the National Consumers League (NCL), the nation’s oldest consumer advocacy organization. LifeSmarts competitively tests high school students’ knowledge of consumer awareness, with subjects including personal finance, health and safety, consumer rights and responsibilities, technology, and the environment. The free program is available in all 50 states, the District of Columbia, and in partnership with student leadership programs FCCLA, as well the Future Business Leaders of America (FBLA). Thanks to the partnership with FCCLA, traditional LifeSmarts topics are expanded to include tourism, housing, fashion design, and early childhood development to focus on family and consumer sciences-specific content within the competition.

In Nashville, the top 14 FCCLA LifeSmarts teams competed over the course of two days. On Monday, July 3, teams competed in pool play, competing three times for cumulative points. The top eight teams advanced to a knockout bracket, which determined the final match-up between Campus High School and the team from Brookings High School, Brookings, South Dakota. On Wednesday, July 5, the two finalist teams competed head-to-head in front of thousands of spectators to kick off the FCCLA Recognition Session held during the NLC. 

Students attended the FCCLA conference to expand their networks, enhance leadership skills, attend workshops, and compete in FCCLA STAR events, including the FCCLA/LifeSmarts Knowledge Bowl.

LifeSmarts honors in Nashville

Students from Campus High School in Wichita, KS, coached by Renae Spangler, took home first place in the LifeSmarts competition. The team is made up of students Hope Wilson, Nick Redfield, Heather Robey, Karina Villa, and Kasen Williams.

Other winners included:

  • Brookings High School from Brookings, SD, coached by Joline Dunbar (2nd place)
  • West St. Francois High School from Park Hills, MO, coached by Tiffany Miller (3rd place)

“We are so proud of all the LifeSmarts competitors. Throughout competition they exemplified the strength of the LifeSmarts and FCCLA partnership, showcasing team spirit, good sportsmanship, leadership, and a breadth of knowledge in financial literacy and family and consumer sciences,” said Lisa Hertzberg, LifeSmarts program director.     

The LifeSmarts competition is part of a comprehensive, national, competitive events program sponsored by FCCLA, in partnership with NCL, which recognizes and rewards excellence in a broad range of family and consumer sciences and career-related areas. For many students, the competitive events are the capstone activity of their academic careers. In addition to competitions, students immersed themselves in interactive workshops, visited an information-packed exhibit hall, and heard from motivational speakers on a broad range of topics. 

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About LifeSmarts and the National Consumers League

LifeSmarts is a program of the National Consumers League. State coordinators run the programs on a volunteer basis. For more information, visit: LifeSmarts.org, email lifesmarts@nclnet.org.

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit nclnet.org.

About FCCLA

Family, Career and Community Leaders of America (FCCLA), is a dynamic and effective national student organization that helps young men and women become leaders and address important personal, family, work, and societal issues through Family and Consumer Sciences education.  FCCLA has more than 160,000 members and more than 5,400 chapters from 48 state associations, Puerto Rico, and the Virgin Islands.

FCCLA: The Ultimate Leadership Experience is unique among youth organizations because its programs are planned and run by members, and it’s the only career and technical in-school student organization with a central focus on family.  Participation in national programs and chapter activities helps members become strong leaders in families, careers, and communities.

LifeSmarts honors FBLA student leaders in Anaheim – National Consumers League

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July 18, 2017

Contact: Cindy Hoang, National Consumers League, (202) 207-2832, cindyh@nclnet.org

George C. Marshall High School students recognized with top honors in LifeSmarts competition at FBLA National Leadership Conference in Anaheim

Washington, DC—Earlier this month, students from George C. Marshall High School in Falls Church, VA, competing at the 2017 Future Business Leaders of America (FBLA) National Leadership Conference, took home cash prizes for winning first place in the FBLA LifeSmarts competitive event, June 29–July 2, in Anaheim, California. More than 14,000 of America’s best and brightest high school students from across the country gathered in Anaheim for the annual leadership conference, hosted by FBLA, at which top future business students compete in 65 events.

LifeSmarts is an educational and scholarship program run by the National Consumers League (NCL), the nation’s oldest consumer advocacy organization. LifeSmarts competitively tests high school students’ knowledge of consumer awareness, with subjects including personal finance, health and safety, consumer rights and responsibilities, technology, and the environment. The free program is available in all 50 states, the District of Columbia, and in partnership with student leadership programs FBLA, as well as the Family, Career and Community Leaders of America (FCCLA.) 

Sixteen FBLA LifeSmarts teams competed over the course of two days, accumulating points through buzzer matches, a team competition, and individual written assessments. The top eight teams advanced to the second day of competition and competed in a knock-out bracket. The team from George C. Marshall High School beat a team from Lynbrook High School in San Jose, California, in the final match.

Students attended the FBLA conference to enhance their business skills, expand their networks, and participate in business-related competitive events, including the LifeSmarts competition.

LifeSmarts honors in Anaheim

Students from George C. Marshall High School, Falls Church, Virginia, coached by FBLA Adviser Rebekah Glasbrenner, took home first place in the LifeSmarts competition. The team is made up of students Ethan Epstein and Sam Hassett, both recent graduates.

Other winners included:

  • Lynbrook High School from San Jose, California (2nd place)
  • Nickerson High School from Nickerson, Kansas (3rd place)
  • Pensacola High School from Pensacola, Florida (4th place)

“We are so proud of all the LifeSmarts competitors. Throughout competition they exemplified the strength of the LifeSmarts and FBLA partnership, showcasing team spirit, good sportsmanship, leadership, and a breadth of knowledge in financial literacy and consumer rights,” said Lisa Hertzberg, LifeSmarts program director.

The LifeSmarts competition is part of a comprehensive, national, competitive events program sponsored by FBLA-PBL, in partnership with NCL, which recognizes and rewards excellence in a broad range of business and career-related areas. For many students, the competitive events are the capstone activity of their academic careers. In addition to competitions, students immersed themselves in interactive workshops, visited an information-packed exhibit hall, and heard from motivational speakers on a broad range of business topics.

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About LifeSmarts and the National Consumers League

LifeSmarts is a program of the National Consumers League. State coordinators run the programs on a volunteer basis. For more information, visit: LifeSmarts.org, email lifesmarts@nclnet.org.

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit nclnet.org.

About FBLA-PBL, Inc.

Future Business Leaders of America-Phi Beta Lambda, Inc., the premier student business organization, is a nonprofit 501(c)(3) education association with a quarter million members and advisers in over 6,500 active middle school, high school, and college chapters worldwide. Its mission is to bring business and education together in a positive working relationship through innovative leadership and career development programs. The association is headquartered in Reston, Virginia, just outside of Washington, DC For more information, visit fbla-pbl.org.

NCL statement before FDA’s Oncologic Drugs Advisory Committee – National Consumers League

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July 13, 2017

Statement of Sally Greenberg, Executive Director
National Consumers League

FDA-2017-N-2732
Oncologic Drugs Advisory Committee; Notice of Meeting; Establishment of a Public Docket; Request for Comments 
Open Public Hearing Re: Consideration of Mylan’s biosimilar to Genentech Inc.’s HERCEPTIN (trastuzumab) 

The National Consumers League (NCL) appreciates the opportunity to testify today in support of biosimilars. My name is Sally Greenberg, Executive Director of NCL. Since our founding in 1899, NCL has long been concerned with ensuring the safety, effectiveness, and appropriate use of both prescription and OTC drugs, and medication adherence, which we have helped to advance through our Script Your Future Campaign. 

In addition to being a champion for safe and effective medicines, NCL is committed to ensuring that consumers have access to quality medicines that are also affordable. NCL is a strong supporter of biosimilars, and testified last October in support of the reauthorization of the Biosimilar User Fee Act (BsUFA). We recognize that the entry of biosimilars into the U.S. market presents an opportunity to broaden patient access to life-saving biologic treatments while bolstering competition, reducing costs, and realizing better health outcomes.

Biologics are a manifestation of revolutionary advancements in the development of therapies for patients with debilitating and deadly diseases such as diabetes, multiple sclerosis, rheumatoid arthritis, and various forms of cancer. Unfortunately, the price for these complex therapies is often prohibitive for the vulnerable patients who need them the most – with some costing upward of several hundred thousand dollars per year. Biosimilars provide a less expensive alternative to their reference products, offering the same potency and therapeutic benefits at a fraction of the price. Similar to the dynamic relationship of generic and brand name drugs, the presence of biosimilars will not only encourage patient choice, but also boost market competition and drive down costs.

The biosimilar being considered today would be an alternative to the biologic medicine trastuzumab, which treats HER2-positive breast cancer and gastric cancer. HER2+ breast cancer is a particularly aggressive form of breast cancer that affects 1 in 5 women with the disease. In 2017 alone, it is estimated that over 300,000 people will be diagnosed with breast cancer and over 40,000 women will die as a result of this terrible disease. Fortunately, biologic therapies have transformed the way in which we treat breast cancer, with many patients experiencing decreased odds of recurrence, increased odds of survival, and an improved quality of life.

NCL supports FDA’s science-based review of Mylan’s and other new biosimilar applications so that patients can have expanded and affordable access to the safe and effective biologic medicines they need. Thank you for the opportunity to testify today.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

National Consumers League opposes Department of Education rollbacks – National Consumers League

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July 13, 2017

Media contact: NCL Communications, Cindy Hoang, cindyh@nclnet.org, (202) 207-2832

The National Consumers League (NCL), the nation’s pioneering consumer advocacy organization, filed comments with the Department of Education (DOE) yesterday strongly opposing the dismantling of two pro-consumer Obama-era rules that are intended to prevent predatory practices at for-profit colleges. The first being the “gainful employment regulations,” finalized in October 2014, and the second, “borrower defense to repayment and college accountability regulations,” which was finalized in November 2016. 

“For years, predatory for-profit colleges have defrauded students and families while profiting from federal aid. Multiple investigations have revealed that federal taxpayers are subsidizing schools and programs that consistently leave students and veterans with loans they cannot repay and credentials they cannot use. These schools have offered low-quality, high-priced programs, shortchanged students in their support service offerings, and often misrepresented their abysmal graduation and job-placement rates,” said NCL’s Executive Director Sally Greenberg. “We are asking the Department of Education to reconsider this position and protect the interests of students who have often been treated abysmally by for profit institutions.”  

Read NCL’s full comments to the Department of Education here. 

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

National Consumers League condemns Senator Cotton’s efforts to roll back long overdue consumer protections – National Consumers League

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July 12, 2017

Media contact: NCL Communications, Cindy Hoang, cindyh@nclnet.org, (202) 207-2832

The following statement is attributable to Sally Greenberg, NCL executive director:

“After years of careful study and a mandate from Congress, the CFPB rolled out a long overdue rule to protect consumers from forced arbitration. The CFPB’s new rule will guarantee consumers’ rights to join together in a class action. Unfortunately, it took Senator Tom Cotton (R-AR) and corporate lobbyists less than a day to begin working to undermine this important consumer protection by introducing a Congressional Review Act resolution designed to overturn the rule.

It’s no wonder that corporate lobbyists are so worried about being barred from practicing forced arbitration. Many companies have snuck these provisions into their contracts to protect themselves from being sued for illegal behavior, making them effectively above the rule of law. These odious rip off clauses not only protect corporate wrongdoing, they actually encourage bad practices, because companies know that no matter how badly they act, they face few or no legal consequences. We saw companies hide behind these clauses when Wells Fargo committed identity fraud against their customers, and when Kay Jewelers and Fox News were found to be sexually harassing their employees. While they may try to overturn this long overdue consumer protection, they must not succeed. NCL is committed to protecting consumers from these ‘rip off clauses,’ ensuring that all consumers have access to the justice system, and that corporations are not allowed to abuse their customers and employees with impunity.”

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

National Consumers League celebrates CFPB’s final rule to guarantee consumers their day in court – National Consumers League

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July 11, 2017

Media contact: NCL Communications, Cindy Hoang, cindyh@nclnet.org, (202) 207-2832

Washington, DC— After five years of careful study, the Consumer Financial Protection Bureau (CFPB) today issued its final rule to greatly restrict the use of forced arbitration clauses in consumer contracts. The National Consumers League (NCL) applauds the CFPB’s efforts to restore consumers’ right to challenge financial fraud in court, and the agency’s realization of its congressional mandate under the Dodd-Frank Act to rein in this practice.

The following statement is attributable to Sally Greenberg, NCL executive director:

“Forced arbitration is a tactic employed by corporate America to deprive consumers of their day in court when companies engage in misconduct. These ‘ripoff clauses’ are always buried in the fine print of contracts and have the effect of curtailing consumers’ legal rights and forcing them into closed arbitration sessions bought and paid for by company interests. Since the arbitrators rely on industry for business, arbitrators too often side against harmed consumers and in favor of their corporate clients–in fact, 93 percent of the time. Under the new rules, companies will not have free rein to use these odious clauses, which NCL believes gives a green light for toxic corporate behavior. The CFPB’s rule will help restore the rights of consumers to join class-action lawsuits and bring transparency to the opaque process of arbitration. NCL is proud to stand with more than 280 consumer, civil rights, labor, and community groups to support the CFPB’s arbitration rule. Today’s action is an important step forward in the fight to empower consumers in the financial marketplace.”

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL letter to Committee on Commerce, Science, and Transportation in support of Fair Fees Act – National Consumers League

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June 28, 2017

The Honorable John Thune
Chairman
Committee on Commerce, Science, and Transportation
United States Senate
512 Dirksen Senate Office Building
Washington, DC 20510

The Honorable Bill Nelson
Ranking Member
Committee on Commerce, Science, and Transportation
United States Senate
512 Dirksen Senate Office Building
Washington, DC 20510

Dear Senators Thune and Nelson,

The National Consumers League (NCL) urges you to support the FAIR Fees Act of 2017. The bill, sponsored by Senators Markey and Blumenthal will increase competition and benefit consumers who are increasingly abused by the airlines’ nickel-and-diming practices.

Thanks to unchecked consolidation, four major airlines now control more than 80% of all domestic flights. This unprecedented concentration of power has allowed the proliferation of punitive add-on fees to spread unchecked. Through an industry-wide “unbundling” strategy, the three biggest U.S. airlines — United, American, Delta — increased their ancillary fees revenue from $5.3 billion in 2008 to $14.69 billion in 2015, a staggering 177% increase. [1] U.S. air carriers, legally barred from colluding on fares, have shown a willingness to collaborate on fees. In 2013, for instance, the three largest domestic airlines all increased their cancellation/change fees from $150 to $200 within two weeks of each other. [2]

The massive increase in ancillary fees coincided with a long period of low fuel costs and historically high profits for the airlines. [3] In a truly competitive marketplace, airlines would have shared their savings with consumers to increase their market share, or at the very least, the increase in fees would have coincided with additional service. Unfortunately for consumers, the ancillary fees charged by the airlines bear no relation to the actual cost for the airline to provide the service that these fees allegedly support.

Fortunately, the FAIR Fees Act, which received bipartisan support when it was considered last year, would rein in this abusive practice. Under the legislation, airlines would be prohibited airlines from charging cancellation, baggage or other ancillary fees that are “unreasonable or disproportionate to the costs incurred by the air carrier,” as determined by the Department of Transportation.

Increasing competition is the best solution for improving consumers’ air travel experience. In the absence of competition, rules banning unfair and deceptive practices, such as advertising low fares only to slam consumers with large ancillary fees that bear no relation to the cost of providing the service is the next best step. NCL urges you to support the bipartisan FAIR Fees Act, and we hope we can count on your help in advancing this common sense pro-consumer legislation through committee.

Sincerely,

Sally Greenberg
Executive Director
National Consumers League

CC: Members of the Senate Commerce Committee

[1] IdeaWorksCompany.com. 2016 CarTrawler Yearbook of Ancillary Revenue. September 20, 2016. Online: https://www.cartrawler.com/ct/media/2016/09/CarTrawler-ancillary-revenue-yearbook-2016.pdf

[2] Mayerowitz, Scott. “Analysis:Airline mergers have already led to higher fares,” Associated Press. August 14, 2013. Online:https://indianexpress.com/article/news-archive/web/airline-mergers-have-already-led-to-higher-fares/

[3] Mouawad, Jad. “Airlines Reap Record Profits, and Passengers Get Peanuts,” New York Times. February 6, 2016. Online: https://www.nytimes.com/2016/02/07/business/energy-environment/airlines-reap-record-profits-and-passengers-get-peanuts.html

 

NCL disappointed in House committee vote to give airlines control of air traffic control – National Consumers League

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June 28, 2017

Contact: National Consumers League, Cindy Hoang, cindyh@nclnet.org, (202) 207-2832

Washington, DC–The National Consumers League (NCL) today expressed disappointment with the passage of anti-consumer legislation extending the authorization on the Federal Aviation Administration (FAA) in the House Transportation and Infrastructure Committee. The following statement is attributable to Sally Greenberg, NCL executive director:

Yesterday, in a near party-line vote the Republican members of the House Committee on Transportation and Infrastructure voted to give away our public airspace to the airlines. Under this proposal, the very entities that have suffered numerous computer outages that downed thousands of flights, would be in charge of the critical Air Traffic Control (ATC) infrastructure.

It is mind-boggling that in an era of record airline consolidation, members of the committee chose to give even more control to the oligopolistic airline industry. It is further troubling that, when given the choice to support an amendment to ensure that government representatives of the newly privatized ATC corporation act in the public interest, the committee again declined even this modest improvement, ensuring that the airline industry has full control of the ATC corporation.

The National Consumers League urges members of the House and Senate to reject this radical and dangerous privatization proposal and to vote “no” on any bill or amendment that gives control of the nation’s critical ATC infrastructure to the airlines. We will continue to do all we can to oppose this anti-consumer, anti-competition legislation.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.

NCL letter to the Senate Commerce Committee in support for Markey/Blumenthal Passengers’ Bill of Rights – National Consumers League

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June 26, 2017 

The Honorable John Thune
Chairman
Committee on Commerce, Science, and Transportation
United States Senate
512 Dirksen Senate Office Building
Washington, DC 20510 

The Honorable Bill Nelson
Ranking Member
Committee on Commerce, Science, and Transportation
United States Senate
512 Dirksen Senate Office Building
Washington, DC 20510

Dear Senators Thune and Nelson,

The National Consumers League urges you to support the Airline Passengers’ Bill of Rights introduced by Senators Markey and Blumenthal.[1] This pro-consumer legislation would lay the groundwork for increased competition and introduce long-awaited consumer protections to the airline marketplace.

Today, unchecked consolidation has allowed 4 airlines to control 80% of domestic flights. This consolidation has left many cities at the mercy of one or two airlines, and left many consumers with no choice but to keep returning to the same airlines that continue to mistreat them. Given this lack of competition and choice, it is perhaps little wonder that consumers are forced to suffer from a laundry list of mistreatment including:

  1. Airlines have increased load factors to more than 80%.[2] This makes overbooking situations more likely and increases the hardship faced by consumers when mass cancellations occur either due to weather, or due to a airline wide technological failure.
  2. 40,629 paying consumers were involuntarily bumped in 2016.[3]
  3. Seat size pitch has dropped from 35 inches in the 1970s an average of 31 inches today.[4] The decreased seat size has raised concerns in the medical community due to the fear of deep vein thrombosis[5] and disability rights community who are concerned that their constituents are not able to use the inflight lavatories.[6]

With shrinking seats, involuntary bumpings, and with few rights in the event of a cancellation, it is perhaps not surprising that airline complaints have skyrocketed nearly 70% in recent months.[7] The Passengers’ Bill of Rights will address these concerns by:

  1. Prohibiting involuntary bumping – Airlines that wish to continue the practice of overselling will have to revert to the free market concept of offering increasing levels of compensation to motivate consumers to take a later flight.
  2. Requiring airlines to maintain interline agreements with other airlines, and compensate consumers for lengthy delays – Interlining agreements will allow consumers to get to their destination sooner, and in the event that flying on another airline is not possible, they will receive the accommodations they deserve.
  3. Creating a minimum seat size standard – After careful study by health professionals and input from the disability rights community, the Department of Transportation will create a minimum seat size standard that will protect consumers from the adverse health effects of squeezing yourself into a small seat.
  4. Reining in out-of-control nickel-and-diming – Airlines will be required to justify sky-high ancillary fees for services like changes and cancellations and baggage fees. Airlines will also be required to refund bag fees immediately when a bag is lost or damaged.
  5. Reinstating passengers’ access to the courts – Consumers will once again be able to hold airlines accountable for denying them basic rights, including denying people with disabilities access to airline facilities
  6. Beginning to address the lack of competition in the airline industry – The GAO will begin a long-overdue review of the impact of the dramatic consolidation of the U.S. airline industry on consumers and competition

U.S. airlines have long claimed that deregulation, combined with competition would lead to a better air travel experience for all. Unfortunately for consumers, the mergers they promised would improve their service have instead only raised prices and lowered customer service. The Passengers’ Bill of Rights would restore the basic rights of passengers when they fly. NCL strongly urges you to support this common sense, pro-consumer legislation.

Sincerely,

Sally Greenberg
Executive Director
National Consumers League

CC: Members of the Senate Commerce Committee

[1] “MARKEY, BLUMENTHAL INTRODUCE AIRLINE PASSENGERS’ BILL OF RIGHTS,” Press release. June 26, 2017. Online: https://www.markey.senate.gov/news/press-releases/markey-blumenthal-introduce-airline-passengers-bill-of-rights

[2] Bureau of Transportation Statistics. “Load Factor (passenger-miles as a proportion of available seat-miles in percent (%)) All U.S. Carriers – All Airports,” Online: https://www.transtats.bts.gov/Data_Elements.aspx?Data=5

[3] United States Department of Transportation. Air Travel  Consumer Report. Pg. 35. April 2017. Online: https://www.transportation.gov/sites/dot.gov/files/docs/resources/individuals/aviation-consumerprotection/278481/2017-april-atcr.pdf

[4]Congressman Steve Cohen. “Reps. Cohen and Kinzinger, Senators Blumenthal, Schumer, Markey, Menendez and Feinstein Introduce Bipartisan, Bicameral SEAT Act,” Press release. March 9, 2017. Online: https://cohen.house.gov/media-center/press-releases/reps-cohen-and-kinzinger-senators-blumenthalschumer-markey-menendez-and

[5] “Safety risk of shrinking airline seats questioned,” Los Angeles Times. April 14, 2015. Online:             https://www.latimes.com/business/la-fi-airline-seat-risks-20150414-story.html

[6] Eng, Dinah. “Smaller Bathrooms on Planes Pose Challenges for Passengers,” New York Times. December 23, 2016. Online: https://www.nytimes.com/2016/12/23/travel/smaller-airplane-bathrooms-challenges-forpassengers.html

[7] U.S. Department of Transportation. Air Travel Consumer Report. June 2017. Pg. 37. Online: https://cms.dot.gov/sites/dot.gov/files/docs/resources/individuals/aviation-consumer-protection/282456/2017juneatcr_0.pdf