‘Tis the Season for Scammers: National Consumers League Unveils the Top 10 Holiday Shopping Scams of 2025

From fake deals to phony deliveries, consumers urged to stay alert as holiday fraud surges  

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829  

Washington, DC — As holiday shopping kicks into high gear, the National Consumers League (NCL) is warning Americans to beware of the wave of scams designed to cash in on the season of giving. “Scammers know the holidays are the perfect storm—consumers are busy and spending more online looking for deals,” said John Breyault, NCL’s Vice President of Telecommunications and Fraud Policy. “They count on you being distracted. Before you click that link or grab that ‘flash deal,’ take a breath and verify it’s real. A few extra seconds of skepticism can save you hundreds—or even thousands—of dollars.”  

Whether it’s counterfeit products on social media, bogus “too good to be true” deals, or texts about fake delivery problems, scammers are working overtime to take your hard-earned dollars.  

To help shoppers protect themselves, NCL has identified 10 Holiday Shopping Scams to watch out for and offers advice to navigate tricky situations.   

Top 10 Holiday Shopping Scams to watch     

  • Fake “Too-Good-To-Be-True” Deals – Deep discounts on luxury brands or electronics that never arrive.  
  • Counterfeit Products on Marketplaces – Fraudsters posing as legitimate sellers with knockoff goods.  
  • Gift Card Grifts – Used or drained cards, or scammers demanding payment via gift card.  
  • Phishing Emails and Texts – Fake order confirmations and delivery alerts that steal personal info.  
  • Charity Scams – Imposters preying on goodwill with fake donation appeals.  
  • Package Delivery Scams – Texts claiming “delivery issues” that link to phony tracking sites.  
  • Subscription Traps – “Free trials” that quietly charge recurring fees.  
  • Social Media Shopping Scams – Fraudulent ads or influencer posts for non-existent stores.  
  • Travel Deal Cons – Bogus vacation rentals or airfare “specials” that disappear after payment.  
  • Buy Now, Pay Later Pitfalls – Fake financing offers or hidden fee traps.  

NCL’s Tips to Stay Scam-Free This Season:  

  • Stick to trusted retailers and check URLs before purchasing.  
  • Don’t click on links in unsolicited texts or emails—go directly to the retailer’s site.  
  • Pay by credit card for better fraud protection.  
  • Verify charities through trusted databases before donating. 

For more tips or to report suspected scams, visit Fraud.org.  

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About the National Consumers League (NCL)       

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.     

DOJ’s Scam Center Strike Force Is a Major Win for Consumers

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC — The National Consumers League (NCL) applauded the Justice Department’s creation of a new federal Scam Center Strike Force to crack down on cryptocurrency-related fraud. NCL, through its Fraud.org campaign, has long urged stronger action to hold both scammers—and the communication and financial networks they use—accountable for the hundreds of billions lost to fraud each year.

The following statement is attributable to John Breyault, NCL’s Vice President of Public Policy, Telecommunications, and Fraud:

“These criminals don’t just drain bank accounts—they destroy lives. This Strike Force is a major step toward putting global fraudsters on notice. For too long, overseas crypto-investment scammers have been operating with impunity, stealing billions from Americans. This new coordinated approach sends a clear message: the U.S. is fighting back.

Crypto scams are the new face of global fraud. They’re high-tech, transnational, and devastating for victims. By treating these operations as the national-security threat they are, DOJ is showing real leadership. The announcement that law enforcement has already seized over $400 million in cryptocurrency is a powerful sign that these criminals can—and will—be caught. But it’s not just about arrests; it’s about getting money back into the hands of victims.

We urge policymakers not to stop here. Consumers need stronger education, more accountability from the platforms and telecom networks that enable scams, and better systems for restitution. This is a fight we can win—but only if we work together.”

Consumer who have been targeted by scammers should not be silent. By filing a complaint via Fraud.org’s secure online complaint form, we can share your story with our network of law enforcement and consumer protection agency partners.

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.   

NCL Applauds FBI’s Arrests for Fraudulent Sports Betting

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829

Washington, DC – The FBI’s recent arrests for fraudulent NBA sports betting highlight the risk consumers take when gambling. The public deserves a fair playing field. This is an industry that has seen consumers get taken advantage of far too often. Our sports gambling and addiction report warns that easy mobile access, aggressive advertising, and weak consumer protections have facilitated a predatory business model that must be disrupted. Read more details on the report here

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About the National Consumers League (NCL)        

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

An Important Day for Safer Cars and Products

By Sally Greenberg, NCL CEO

From left to right: Torine Creppy, Safe Kids Worldwide President; Janette Fennel, Kids and Car Safety President; Sally Greenberg; Brett Horn, Charlie’s House Founder

On a recent Sunday in October, I flew to Kansas City to celebrate the 30th Anniversary of Kids and Car Safety. The organization was formed by my friend and colleague, Janette Fennell, who dedicated her life’s work to preventing injury to children after she and her husband were kidnapped in their car. More on this story later, but it has a happy ending.

As a general matter, it’s often hard to celebrate advances in product and auto safety because they happen in the aftermath of injuries to children and adults from poorly designed products. 

Indeed, I began working with Janette in 2002 to address the danger of drivers backing over children, typically toddlers, who are too small to be seen behind cars with no camera, which cars didn’t have in 2002.  The first time I met Janette, she was hosting a press conference in suburban Washington, D.C. She had a speaker at the microphone who described the agony of backing over his grandchild. Hard to believe I hadn’t thought about this obvious hazard to children before. 

Back to Janette’s history. In 1996, she and her husband Greig were forced into their trunk one evening when returning from a party in San Francisco, their 9-month-old strapped in his car seat in the backseat.  The kidnappers thankfully kept the baby in his seat and placed him on the front lawn. He was unharmed. The robbers drove the couple to a remote location, demanded their ATM cards and PINS and cleaned out their accounts. She and Greig found a cable inside their Lexus that allowed them to pop open the trunk. 

Janette swore that if she got out alive, and thankfully she did, she would dedicate the remainder of her life to saving kids in and around cars.  

After this harrowing press event, I drove back downtown and on the way, decided Consumers Union, where I worked as product safety counsel at the time, should work with Kids and Cars to get a safety standard enabling drivers to see behind them as they backed up their vehicles. 

As of Model Year 2018, after a decade and a half of passing a law, then bringing a lawsuit against the National Highway Traffic Safety Administration (NHTSA) to get it implemented, (this included many families who had lost children coming to Washington and a concerted consumer advocacy campaign), every passenger motor vehicle is required to have a backup camera. 

Back to my story about sadness and product safety. While in Kansas City, I met up with child safety advocate, Brett Horn and toured Charlie’s House, the model home he built as a tribute to his 2 ½ year old son, who was crushed 20 years ago under a chest of drawers that toppled over on him. Over 400 kids have died in furniture tip overs. Thanks to Brett and other safety advocates the STURDY Act passed in 2022, requiring the Consumer Product Safety Commission to set mandatory safety standards for all dressers and similar products made or sold in the U.S.  

Every room in Charlie’s House – which is used to train parents and community members – has examples of hazards to children, such as lighters shaped as toys, colorful laundry pods, power tools, handguns with locks, refrigerators that lock shut,  and small batteries that can be swallowed and children can die from. Believe me, there are things you’ve never thought of that kids get into. We all need to be educated about those hazards and ensure every home is made as safe as possible for kids. 

 While at Charlie’s House, the CEO of Safe Kids Worldwide, Torine Creppy, arrived to tour the house and afterward we all headed out to Olathe, Kansas, for the Kids and Cars 30th Anniversary Celebration. As we enjoyed Kansas barbecue, Janette told her compelling story once again. To me the most rewarding part of the event was hearing these encouraging statistics: 

  • The number of children strangled by power windows has drastically decreased thanks to safer switches. Kids and Car Safety (KACS) is responsible for the passage of a law that mandated a regulation on all new vehicles manufactured on or after October 1, 2010, to have the safer ‘pull up to close/push down car window switches.  

In addition, many people are surprised to learn that hundreds of cars are stolen with children in the back seat every year. Cars are stolen from gas stations, convenience store parking lots, and even home driveways. Kids and Cars keep the data as no other group does, the first step to attacking the problem.  

Though the most well-known and beloved technology in cars today are those backup cameras – not only because they provide a critical measure of safety, but they also give drivers a vast view of what is behind them as they backup into parking spots, garages, parking ramps and around dangerous corners. If I had a dollar for every person who tells me how much they love their car cameras, I’d be rich!   

Don’t ever forget, the auto industry did not want to implement these safety changes, nor did the NHTSA, and both fought against them. But the advocates prevailed. And as with so many safety technologies, they provide a myriad of additional benefits. 

My day in Kansas City reminded me once again why I do this work. Saving lives of children first, and protecting the rest of us, will never get old. My hat is off to Brett Horn and Janette Fennell and Kids and Cars – who have set a high bar, refused to cave to industry or government resistance, and told their stories over and over again and invited others to tell theirs. Hats off to them and others who have dedicated their lives to making our lives safer and more rewarding.   

At a Critical Moment for Consumer Protections, the National Consumers League Celebrates Champions Who Refuse to Back Down

Awards to be presented to Senator Richard J. Durbin; Representative Jan Schakowsky of Illinois; Washington State’s Attorney General Nick Brown; and 9to5 founder Ellen Cassedy  

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829   

Washington, DC – The National Consumers League (NCL) will host its annual Trumpeter Awards Dinner on Thursday, October 23, 2025, at the Mayflower Hotel in Washington, DC. The evening begins with a reception at 6 p.m., followed by dinner at 7 p.m.   

“Consumers have taken a hit this year,” said NCL CEO Sally Greenberg. “But this year’s honorees remind us that the fight for consumer protection, fairness, and accountability is alive and well. They represent the best of America’s advocates—leaders who have dedicated their lives to defending consumers, workers, and families.” 

NCL will honor Senator Richard J. Durbin and Representative Jan Schakowsky of Illinois, Washington State’s Attorney General Nick Brown, and 9to5 founder Ellen Cassedy, the recipient of the Florence Kelley Award. Introductions will be made by the Governor of Illinois, JB Pritzker, NCL Board Secretary Joi Chaney and labor organizer and women’s rights activist Heather Booth. News4’s Consumer Investigative Reporter, Susan Hogan, will serve as Master of Ceremonies.  

For more than 45 years, NCL’s Trumpeter Awards have recognized trailblazers who speak out for social justice, fairness, and consumer rights. This year’s celebration comes at a pivotal time for consumers across the country, as the agencies and protections we all depend on—the Consumer Financial Protection Bureau (CFPB), the Consumer Product Safety Commission (CPSC), and the Federal Trade Commission, have their budgets slashed, their leaders dismissed, and their regulatory agendas dismantled.    

As consumer leaders navigate these unprecedented attacks in a rapidly changing marketplace, NCL’s 2025 Trumpeter Awards Dinner will serve as both a celebration and a call to action—lifting up those who have spent their careers raising their voices for fairness, safety, and justice.   

All press, RSVP to maggieo@nclnet.org. 

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About the National Consumers League (NCL)        

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

NHTSA Delays Updates to the Five-Star Safety Rating Program

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829  

Washington, DC— The National Highway Traffic Safety Administration (NHTSA) postponed the effective date of updates to the New Car Assessment Program (NCAP), which is a Five-Star Safety Rating Program that provides consumers with important information to compare the safety of different vehicles.  

“Safety delayed is safety denied,” said Daniel Greene, the Senior Director of Consumer Protection & Product Safety.  “NHTSA’s New Car Assessment Program should be a valuable tool of illumination, providing consumers with vital information necessary to compare the safety of different vehicles.  Regrettably, the five-star safety rating has become a mere participation trophy, with nearly all manufacturers earning four or five stars.  NHTSA must abide by the law and consumer consensus and update NCAP.” 

As required by the Bipartisan Infrastructure Law, NHTSA updated NCAP in 2024 to establish pedestrian crashworthiness ratings, update automatic emergency brake ratings, and create ratings for blind spot warning, blind spot intervention, lane keeping assist, and pedestrian automatic emergency braking.  In response to a request from the automobile manufacturers’ trade association, NHTSA has postponed the effective date of these updates for one model year. 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.   

NCL Blasts FTC for Undermining Table Saw Safety Standards

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The National Consumers League (NCL) strongly opposes the Federal Trade Commission’s (FTC) recommendation to roll back proposed safety standards for table saws. Each year, an estimated 54,850 Americans suffer blade-contact injuries—including 4,000 amputations—costing victims their livelihoods and society more than $4 billion annually. 

Active Injury Mitigation (AIM) technology has been available for years. It stops spinning blades in under five milliseconds, preventing 70–90% of injuries. This proven, life-saving technology turns devastating amputations into minor cuts. Yet most manufacturers continue to resist safety mandates. 

“It is outrageous that the FTC would put the profits of table saw manufacturers over the safety of American workers and families,” said NCL CEO Sally Greenberg. In industry terms this is, technology neutral. AIM technology prevents injuries, and calling it anticompetitive is a slap in the face to the tens of thousands of people maimed every year. No one should lose a hand or a career because regulators refused to act.”  

Today’s news underscores why NCL is building a coalition of victims, medical experts, and lawmakers to demand nationwide adoption of AIM technology. We will not back down until every consumer is protected from preventable harm. 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

National Consumers League Statement on FTC Suit Against Live Nation and Ticketmaster

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The National Consumers League (NCL) today welcomed the announcement that the Federal Trade Commission (FTC) and a bipartisan group of state attorneys general have sued Live Nation and Ticketmaster.  The complaint alleges that Live Nation and its Ticketmaster subsidiary rigged the system with deceptive pricing and shady broker deals, raking in hundreds of millions while sticking fans with billions in bogus fees and inflated prices.  

The following statement is attributable to John Breyault, Vice President of Public Policy, Telecommunications, and Fraud, National Consumers League: 

“NCL applauds the FTC and state attorneys general for bringing this landmark action against Live Nation and Ticketmaster. The allegations laid out by the FTC make clear what NCL has long argued: far from being an innocent victim of ticket resale, Live Nation profits from it immensely. By working hand-in-glove with ticket brokers to circumvent ticket limits and then reaping billions in fees on the resale market, Live Nation has sought to corner the secondary ticketing market just as it has monopolized the rest of the live events industry.” 

“For years, consumers and artists alike have paid the price for this anticompetitive and deceptive conduct—through hidden fees, inflated resale prices, and diminished trust in the live event marketplace. Today’s action is a vital step toward holding Live Nation accountable, restoring fairness, and ensuring that fans, not monopolists, are the ones who come first in live entertainment. It also underscores the urgent need for Congress to pass the bipartisan TICKET Act (H.R. 1402/S. 281), which would codify much-needed transparency and consumer protections into law, ensuring lasting reform of a market long tilted against fans.” 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org. 

NCL Applauds Introduction of Deceptive Downsizing Prohibition Act

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Today, Congressman Correa introduced the Deceptive Downsizing Prohibition Act, a bill that would prevent misleading practices in product packaging, including undisclosed shrinkflation. The National Consumers League (NCL), Consumer Action, Consumer Federation of America, Consumer World, and Public Citizen have endorsed the bill.

“Healthy markets require transparency,” said NCL Vice President of Public Policy, Telecommunications, and Fraud John Breyault. “We appreciate that Congressman Correa is leading the charge on this commonsense policy. Consumers deserve to know if they will receive less product than they expect.”

The legislation would prohibit the sale of diminished product amounts without a reduction in packaging size. If businesses choose not to reduce their packaging size, they would have to clearly label on the product that the contents are reduced or face penalties under federal law.

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

Trump-Vance DOT Tees Up Abandonment of Airline Consumer Protection Law   

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC –   In its recently released regulatory agenda, the Trump-Vance Administration announced plans to abandon significant pieces of consumer protection law in air travel. The document previewed initiatives that include allowing airlines to use deceptive pricing and leave passengers stranded without mandatory care requirements, like food or lodging.    

While DOT has not released the full details of its proposals, many of the plans appear to violate legal mandates Congress charged DOT with executing. For example, longstanding law prohibits deceptive practices in air travel. Yet Transportation Secretary Duffy plans to remove basic price-transparency protections that enable fair marketplace competition.   

“This is the clearest signal so far that this DOT plans to ignore its public interest mission” said NCL Vice President of Public Policy, Telecommunications, and Fraud John Breyault. “Not only is this administration failing to implement long delayed protections, like those for families traveling with young children, it is preparing to claw back protections already in place for the flying public.”   

The agenda announced adverse actions to the following consumer protections:  

  • The Full Fare Advertising Rule, which requires airlines to include all mandatory charges in advertised prices.  
  • The Ancillary Fee Transparency Rule, which requires airlines to disclose common add-on fees at the beginning of the purchasing process.  
  •  The Automatic Refund Rule, which requires airlines to automatically refund consumers’ airfare in the event of a flight cancellation or the spread of serious communicable diseases.  
  • The Airline Passenger Rights Rulemaking, which would have required airlines to provide care (food and lodging) to stranded passengers and cash compensation for controllable flight disruptions.  

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.