Sen. Durbin Reintroduces NCL-Endorsed Protect Your Points Act 

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – Yesterday, Senator Durbin reintroduced the Protect Your Points Act, legislation that would protect consumers’ airline rewards points. Key components include a prohibition on points devaluation without at least one year’s notice, a requirement for the non-expiration of accrued points, a ban on junk fees for the redemption of rewards, and greater transparency into the dollar value of rewards points.   

“Airlines have in many ways become banks that happen to fly planes on the side,” said NCL Vice President of Public Policy, Telecommunications, and Fraud John Breyault. “If the industry plans to continue with this model, consumers deserve protections around issues like point devaluations, at a minimum. NCL is grateful to Senator Durbin for his leadership and bringing sunlight to this often-opaque industry.”   

Under former Transportation Secretary Buttigieg and former CFPB Director Chopra, NCL successfully advocated for the agencies to take action on consumer’s airline rewards. These actions included a landmark DOT investigation into carriers’ business practices, and a CFPB warning that devaluation of points may violate consumer protection law.  

Recent estimates for the valuations of these programs have exceeded several billion dollars, including $24 billion for American Airlines’ rewards operation and $22 billion for United Airlines. Delta’s SkyMiles program was estimated to be worth $28 billion, more than half of Delta’s total $40 billion valuation at the time. 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.