July 2, 2015
Contact: Cindy Hoang, National Consumers League, email@example.com or (202) 207-2832
Washington, DC—The National Consumers League (NCL), the nation’s pioneering consumer advocacy group, applauds the Department of Justice (DOJ) for its announcement of an investigation into major U.S. airlines to determine whether they are colluding to keep airfares high. NCL is urging the DOJ to also examine the role that rising cancellation/change fees have played in the growing cost of air travel for consumers. In a 2013 report, NCL examined these fees and found that they are a growing source of concern for consumers and may contribute to the deceptive marketing of travel insurance policies.
The following statement is attributable to NCL Executive Director Sally Greenberg:
As the airline industry reports record profits, consumers are faced with higher ticket prices, limited routes, and consistently terrible customer service. We support efforts by the DOJ and leaders in Congress like Sen. Richard Blumenthal to get to the bottom of this issue and determine whether airlines are participating in anticompetitive, anti-consumer conduct.
With the increasing consolidation in the airline industry, it is now more critical than ever that regulators be on the lookout for anti-competitive conduct that harms the flying public.
About the National Consumers League
The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.