Consumer organization to air concerns before Aviation Consumer Protection Board – National Consumers League

June 28, 2012 

Contact: NCL Communications, (202) 835-3323,

Washington, DC–The National Consumers League is testifying today before the newly formed federal Advisory Committee for Aviation Consumer Protection, calling on the Committee to address consumer concerns and provide basic consumer protections to the flying public. “We welcome the formation of this critical Advisory Committee to hear concerns from consumer and business groups and the flying public,” said Sally Greenberg, NCL’s Executive Director. “We look forward to sharing the experiences and frustrations of so many passengers who deal with the airlines,” said Greenberg. She is giving testimony today at the Department of Transportation (DOT).

NCL will be discussing a range of issues, from consumer privacy, the explosion of fees for luggage, seats, food, pillows, etc., above and beyond ticket prices, the need for greater fare and fee transparency, added scrutiny on change and cancellation fees, contract protections for consumers in frequent flyer programs, and opening consumer access to state courts in airline suits.

The FAA Modernization and Reform Act of 2012 (Pub. L. 112-95, 126 Stat.11 (2012) mandated the establishment of a committee to advise the Secretary of Transportation on airline customer service improvements. The Secretary established the Advisory Committee on May 24, 2012 and appointed four members, Illinois Attorney General Lisa Madigan as chair, David Berg from Airlines for America, Deborah Ale-Flint, Oakland International Airport’s director of Aviation, and Charles Leocha of the Consumer Travel Alliance. The meeting is scheduled to run from 9 am to 5 pm in the Oklahoma City Room at the US Department of Transportation.

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About the National Consumers League

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit