Our Impact
The work of the National Consumers League is making a difference in people’s lives across the country. Meet some of the consumers touched by our programs.
Read about NCL’s impact
Preventing yet another victim
Paige, 55, a Nashville wife and mother of two, answered an employment ad for secret shoppers. Before sending payment to the scammers, she reached out to NCL.
Read about NCL’s impact
Building a stronger generation
A grease fire flared up in Decklan’s kitchen. As his family scrambled and panicked, fearing that the whole house might erupt in flames, Decklan remained calm. He hurried over to the pantry, grabbed some baking soda, and dumped it on the fire quickly extinguishing the blaze.
Read about NCL’s impact
Script Your Future saved my life
Cincinnati resident Charles, 45, lost his computer business — and health insurance— during a time of economic downturn. A diabetic, Charles was now unable to afford his medication. He stopped taking it which made him seriously ill and put his life at risk.
Read about NCL’s impact
For a safer workplace
Jeremy is a fast-food worker who has been employed at a number of Chipotle restaurants in New York City. When he was just 20 years old, he took part in an NCL research project that revealed that management practices within the fast food chain were putting workers—and food safety for customers—at risk.
Read about NCL’s impact
Looking out for the little guy
Across many industries, regulatory rollbacks and corporate oligopolies often make the marketplace feel stacked against consumers. A pro-business environment has made many aspects of it feel particularly unfriendly, including the live event industry, the automotive industry, and in the contracts that govern many aspects of life.
How we help
NCL is leading the fight on a variety of fronts to defend hard-fought regulations that are in place to protect consumers’ personal finances. NCL is a leader in securing new protections that have the potential to improve life for consumers nationwide.
Featured Content
NCL urges Senate committee to pass the College for All Act
Today, the National Consumers League (NCL) urged the U.S. Senate Committee on Finance to favorably report S.1963, or the College for All Act of 2023.
National Consumers League response to the Request for Information regarding FDA regulation of CBD
On August 17, the National Consumers League responded to the Request for Information regarding FDA-Regulation of CBD.
NCL sends letter to Illinois Attorney General on mass arbitration
The National Consumers League sent a letter to Illinois Attorney General Kwame Raoul on the practice of mass arbitration. NCL CEO Sally Greenberg urged the office to look into these issues to avoid denying consumers the redress and remedies to which they are entitled under the law and further delays in justice and accountability.
Stop senior scams!
Happy Consumer Protection Week! While fraud can affect anyone, regardless of age and other demographic information, Fraud.org and NCL are putting the spotlight on scams targeting older Americans.
White House “taking the gloves off” in latest competition push
The National Consumers League (NCL) today applauded the White House Competition Council’s announcement of a new slate of executive actions to protect consumers and rein in corporate power.
Advocates call on DOT to mandate easier airfare cost comparison
National Consumers League (NCL) and a coalition of six consumer and passenger rights organizations filed comments with the Department of Transportation (DOT) in support of proposed regulations requiring the earlier disclosure of common airline ticket add-on fees.
NCL applauds bipartisan interest in reining in ticketing monopoly
The National Consumers League (NCL) today applauded the Senate Judiciary Committee for holding a landmark hearing examining how Ticketmaster-Live Nation’s monopoly harms fans and competition in the live event industry.
NCL urges FTC to prohibit user review manipulation
The National Consumers League (NCL) this week filed comments in support of a Federal Trade Commission (FTC) regulation to ensure the reliability of user reviews. In its comments, NCL urged the FTC to prohibit user reviews from individuals who did not purchase a product or service (or are misrepresenting their experiences with a product or service) and to prohibit sellers from manipulating consumer reviews.
National Consumers League urges Southwest Airlines to invest in consumer protection
The poor performance of domestic airlines, namely Southwest Airlines, over the holiday season is yet another call to action for reform to the air travel industry. The National Consumers League (NCL) strongly urges Southwest Airlines to take all actions necessary to make both consumers and its employees whole, as well as to prevent similar incidents from reoccurring in the future.
DC Attorney General files consumer protection lawsuit against football team and its owners
District of Columbia Attorney General Karl Racine announced today that he has filed a consumer protection lawsuit against the Washington Commanders, their owner Daniel Snyder, the National Football League (NFL), and NFL Commissioner Roger Goodell for allegedly colluding to deceive DC residents about an NFL investigation into the team’s toxic workplace culture, which includes sexual harassment.
NCL applauds action to rein in deceptive marketing of contact lenses
Advocates are welcoming enforcement action by FTC and DOJ to end the deceptive marketing of contact lenses by Vision Path, which put consumers at risk by failing to obtain proper prescriptions, to properly verify prescription information, and by substituting Hubble lenses for those actually prescribed to consumers.
NCL, H&R Block partner to help consumers prepare for 2022 tax season
What's new for consumers this tax season? Plenty! Here's what you need to know.
National Consumers League launches FactsAboutRecycling.org to inform consumers about recyclability, sustainability of food and beverage packaging
NCL has launched FactsAboutRecycling.org, an information hub where consumers can learn more about what actually happens to the food and beverage packaging they toss in the recycling bin.
Finally, Juneteenth is declared federal holiday
I think most importantly, it’s gotten people talking about a conversation America has never really had: truth and reconciliation about the despicable institution of slavery in the United States and its vestiges: a century and a half of Jim Crow segregation, violence, and rampant, entrenched discrimination against African Americans.
NCL joins advocates in applauding Senate for repealing the national banking regulator’s predatory lending rule, urging the House to act soon
The National Consumers League (NCL) applauds the Senate for voting to overturn the OCC’s “fake lender” rule...
NCL supports Peloton treadmill recall
The National Consumers League (NCL) supports Peloton Interactive Inc’s decision to recall its Tread+ treadmill.
2021 NCL Food Policy Priorities
With the enactment of the American Rescue Plan, the new Biden Administration will bring about important...
Women’s sexual health shouldn’t be taboo
It's 2021, can we speak frankly about women's s...
Annual Fraud.org report shows link between COVID-19, recession, and scammers preying on Americans
Watchdog group’s annual report tracking trends out today
For…
National Consumers League applauds Congress for surprise billing protections for consumers
NCL is deeply disappointed at the Department of Transportation’s decision late Friday to finalize its Rule on Defining Unfair or Deceptive Practices.
NCL statement on White House pressure to approve COVID-19 vaccine
NCL is deeply disappointed at the Department of Transportation’s decision late Friday to finalize its Rule on Defining Unfair or Deceptive Practices.
National Consumers League statement on DOT’s Unfair and Deceptive Practices Rule
NCL is deeply disappointed at the Department of Transportation’s decision late Friday to finalize its Rule on Defining Unfair or Deceptive Practices.
Happy #NationalRecyclingDay!
Did you know Americans send 64 tons of waste to landfills during their lifetime? National Recycling Day aims to encourage Americans to purchase recycled products and recycle more.
New report: COVID-19 pandemic highlights need for White House Consumer Advocacy Office
Media contact: National Consumers League – Carol McKay, carolm@nclnet.org,…
Advice to get rid of that debt monkey on your back
Michelle Singletary award-winning Washington Post columnist discusses how consumers can manage debt and...
Scammers coming out of woodwork to prey on vulnerable
Today’s economic news is grim. Nearly 40 million Americans…
Everything’s canceled. Now what?
The COVID-19 pandemic upended the daily rhythms for hundreds…
Price gouging a threat to consumers in new economy
In past natural and man-made disasters, whether in the aftermath…
Advocating for emergency air transport coverage
This spring, NCL sent a letter to the CEOs of Cigna, Aetna, and…
Sorting through bogus health claims
Across the United States, people are rising to the historic health…
Price gouging and usury and fraud, oh my!
Ben Wiseman, director of the Office of Consumer Protection at the Office....
NCL hails sweeping Supreme Court decision protecting LGBTQ employees
June 19, 2020
Media contact: National Consumers League…
NCL applauds Supreme Court decision protecting DREAMERS
June 18, 2020
Media contact: National Consumers League…
NCL statement on murder of George Floyd
June 3, 2020
Media contact: National Consumers League…
Grocery stores and safety measures needed to protect workers and customers during COVID-19
By Nailah John, Linda Golodner Food Safety and Nutrition…
National Consumers League statement of support for Emergency Broadband Connectivity Fund
May 12, 2020
Contact: National Consumers League…
Protecting consumers from COVID-19 Scams: A virtual panel event with Pennsylvania Attorney General Josh Shapiro and fraud experts
May 8, 2020
Watch recording here
Contact:…
Child and forced marriage puts the “lock” in wedlock
Fraidy Reiss, activist and founder/director of Unchained At Last,...
Water shut-offs across the country threaten our health and safety during pandemics
By Nailah John, Linda Golodner Food Safety and Nutrition Fellow
We…
NCL calls on insurers to cover air medical services during COVID-19 crisis
May 5, 2020
Contact: National Consumers League…
COVID-19 shows us the extraordinary importance of vaccines
By Sally Greenberg, NCL Executive Director
What a bittersweet…
COVID-19, what could it cost you?
By Nissa Shaffi, NCL Associate Director of Health Policy
As…
Lessons from pandemic life: we all need the option of paper notice
Jim Haigh leads education and development efforts at Keep Me…
A few out-of-the-box consumer tips for staying safe from coronavirus
By Sally Greenberg, NCL Executive Director
At the National Consumers…
Nation’s pioneering consumer-worker organization demands massive COVID-19 testing production, universal testing
April 23, 2020
Contact: National Consumers…
Safe takeout options under coronavirus
By Nailah John, Linda Golodner Food Safety and Nutrition Fellow
The…
NCL urges Administration to take action to combat COVID-themed fraud, patient harms online
April 10, 2020
Contact: National Consumers…
Kudos to merchants fighting price gouging
By Sally Greenberg, NCL Executive Director
There I was, searching…
Watchdog org predicting ‘tsunami’ of coronavirus-related scams to come
April 1, 2020
Media contact: National Consumers…
Fighting for crucial consumer, worker protections and fair outcomes in coronavirus environment
March 27, 2020: A message to our online community about how…
National Consumers League statement on lack of airline passenger protections in COVID-19 relief bill
March 26, 2020
Media contact: National Consumers…
Special message from NCL’s Fraud.org about coronavirus scams – National Consumers League
Special COVID-19 warnings: Scammers are pouncing on…
NCL praises AG Barr for crackdown on COVID-19 scammers
March 25, 2020
Media contact: National Consumers League…
National Consumers League statement on airline consumer protections in Take Responsibility for Workers and Families Act
March 24, 2020
Media contact: National Consumers League…
Idaho Patient Act a model for other states for protecting consumers from medical debt
I spent a week last month in Boise with two members of the staff…
Consumer groups urge Congress to insist on consumer protections in airline taxpayer bailout
March 19, 2020
Media contact: National Consumers League…
NCL applauds crackdown on sham coronavirus cures
March 17, 2020
Media contact: National Consumers League…
Florence Kelley is smiling down upon Congress this week
NCL’s Florence Kelley, the towering reformer who headed the…
Imposter scams drive big increases in phishing and spoofing complaints in annual top ten scam report
February 27, 2020At the start of National Consumer Protection…
Consumer groups applaud House hearing on anti-consumer practices in the ticketing industry
February 26, 2020Media contact: National Consumers League –…
Consumer group urges additional action by DOJ and Congress to promote competition in the live event industry
December 20, 2019Media contact: National Consumers League –…
NCL applauds passage of two consumer protection bills
December 19, 2019Media contact: National Consumers League –…
NCL applauds House passage of safety bills
December 17, 2019Media contact: National Consumers League –…
NCL welcomes DOJ enforcement of Live Nation consent decree
December 16, 2019Media contact: National Consumers League –…
Enough is enough! It’s time for the FTC to protect consumers from deceptive automatic renewal clauses
If you're like most Americans ,you have probably had…
NCL applauds Congressional oversight of the live event ticketing industry
November 22, 2019Media contact: National Consumers League –…
NCL applauds FTC action to reign in deceptive marketing in the wireless industry
November 5, 2019Media contact: National Consumers League –…
Computer chip defects force consumers to choose between speed and security
October is National Cybersecurity Awareness Month! Since…
If you care about cramped airline seats, you should care about the FAA’s evacuation tests
Last month, I had the pleasure of testifying before the House…
FAA evacuation tests could give green light to unsafe and inhumane airline seating
October 21, 2019Media contact: National Consumers League –…
Reducing the mountain of waste on airplanes
On a flight to Idaho earlier this week, I brought my own coffee…
Watchdog group to present annual awards to AFA-CWA’s President Nelson, Truth In Advertising’s Patten on Tuesday, 10/22
October 17, 2019Media contact: National Consumers League –…
NCL: Cars need to come with data deletion buttons to enhance consumer privacy protections
October 3, 2019Media contact: National Consumers League – Carol…
AdvoCare settlement highlights FTC’s importance in protecting consumers from pyramid schemes
October 2, 2019Media contact: National Consumers League – Carol…
DOT inaction leaves kids at risk, NCL tells Congress
September 26, 2019
Media contact: National Consumers…
Groups’ letter to Congress in support of Taxpayer Service Standards legislation
September 23, 2019The Honorable Chuck GrassleyChairmanCommittee…
Consumer groups applaud congressional action to improve live event ticketing marketplace
September 20, 2019Media contact: National Consumers League –…
DC Attorney General files consumer protection lawsuit against football team and its owners
District of Columbia Attorney General Karl Racine announced today that he has filed a consumer protection lawsuit against the Washington Commanders, their owner Daniel Snyder, the National Football League (NFL), and NFL Commissioner Roger Goodell for allegedly colluding to deceive DC residents about an NFL investigation into the team’s toxic workplace culture, which includes sexual harassment.
NCL applauds action to rein in deceptive marketing of contact lenses
Advocates are welcoming enforcement action by FTC and DOJ to end the deceptive marketing of contact lenses by Vision Path, which put consumers at risk by failing to obtain proper prescriptions, to properly verify prescription information, and by substituting Hubble lenses for those actually prescribed to consumers.
NCL, H&R Block partner to help consumers prepare for 2022 tax season
What's new for consumers this tax season? Plenty! Here's what you need to know.
National Consumers League launches FactsAboutRecycling.org to inform consumers about recyclability, sustainability of food and beverage packaging
NCL has launched FactsAboutRecycling.org, an information hub where consumers can learn more about what actually happens to the food and beverage packaging they toss in the recycling bin.
Finally, Juneteenth is declared federal holiday
I think most importantly, it’s gotten people talking about a conversation America has never really had: truth and reconciliation about the despicable institution of slavery in the United States and its vestiges: a century and a half of Jim Crow segregation, violence, and rampant, entrenched discrimination against African Americans.
NCL joins advocates in applauding Senate for repealing the national banking regulator’s predatory lending rule, urging the House to act soon
The National Consumers League (NCL) applauds the Senate for voting to overturn the OCC’s “fake lender” rule...
NCL supports Peloton treadmill recall
The National Consumers League (NCL) supports Peloton Interactive Inc’s decision to recall its Tread+ treadmill.
2021 NCL Food Policy Priorities
With the enactment of the American Rescue Plan, the new Biden Administration will bring about important...
Women’s sexual health shouldn’t be taboo
It's 2021, can we speak frankly about women's s...
Annual Fraud.org report shows link between COVID-19, recession, and scammers preying on Americans
Watchdog group’s annual report tracking trends out today
For…