Consumer groups file comments supporting DOT delay compensation rules 

Media Contact: Lisa McDonald, Vice President of Communications, 202-207,2829

Washington, DC – Yesterday, the National Consumers League (NCL) and four other public interest organizations filed comments with the U.S. Department of Transportation (DOT) urging the Department to implement passenger protections in the event of significant flight delays and cancellations. Under federal law enacted last year, DOT must act on the issue by May 16.

NCL, the American Economic Liberties Project, Consumer Action, the Consumer Federation of America, and Travelers United called for:

• Automatic cash compensation to consumers affected by flight disruptions that could have been prevented by the carrier
• Food, drink, and lodging during disruptions
• Maximum customer service wait times of 10 minutes
• Rebooking on the next available flight
• Prompt notice to disrupted travelers of their legal rights

The full comments can be found here.

Further reading:

•       NCL applauds DOT advancement of delay compensation rules
•       NCL statement on court siding with airlines against price transparency
•       NCL statement on confirmation of DOT Secretary Sean Duffy
•       Consumer coalition supports DOT proposal to ban family seating fees, urges action on additional passenger protection issues

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About the National Consumers League (NCL) 

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.