National Consumers League Applauds FTC Crackdown on Ticket Brokers, Calls for Swift Passage of TICKET Act

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The National Consumers League (NCL) today praised the Federal Trade Commission (FTC) for bringing an enforcement action against Key Investment Group and its affiliates for violations of the Better Online Ticket Sales Act of 2016 (BOTS Act). The companies allegedly used bots and other illegal tactics to evade ticket purchase limits, scooping up hundreds of thousands of tickets and reselling them—including on Ticketmaster’s own resale platform and often at inflated prices—to unsuspecting fans. 

This is only the second time in nearly a decade that the FTC has enforced the BOTS Act. 

John Breyault, NCL Vice President of Public Policy, Telecommunications, and Fraud, issued the following statement: 

“This action sends a clear message: the FTC is willing to take on ticket brokers who cheat the system and fans alike. But two enforcement cases in nearly ten years are not enough. Consumers deserve more than sporadic crackdowns—they deserve lasting protections. 

That’s why Congress must act. The bipartisan TICKET Act would outlaw deceptive ticketing practices, require all-in pricing, and ensure real accountability for bad actors. Fans shouldn’t need a law degree to buy a concert ticket. Passing the TICKET Act would bring the fairness and transparency consumers have been promised for years.” 

NCL has long advocated for stronger consumer safeguards in the live event marketplace, helping lay the groundwork for passage of the original BOTS Act. Today’s action, the group emphasized, underscores the urgency of finishing the job by enacting comprehensive reform through the TICKET Act. 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

Legal Victory for Consumers: NCL Lawsuit Against Starbucks Moves Forward

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The National Consumers League (NCL) won an important legal victory this week in its case against Starbucks when a Superior Court judge in the District of Columbia rejected the company’s motion to dismiss a lawsuit brought by NCL. 

“Consumers have a right to truthful information under Washington, D.C. law, and this decision is a major step forward to enforcing it,” said Sally Greenberg, NCL CEO. “NCL will pursue our case holding Starbucks accountable as we fight for the consumer’s right to truth, transparency, and basic human rights in the products they consume.” 

NCL sued Starbucks in January 2024 because of the company’s claims that it abides by “100% ethical” sourcing of its coffee and tea products. NCL is arguing that Starbucks’ claims don’t match the reality of its supply chain, which includes farms linked to child labor and other serious abuses. This ruling means that after over a year and a half of delay tactics by Starbucks, the case can finally move forward.  

More details on the lawsuit are below. The court’s order denying Starbucks’ motion to dismiss can be found here. 

NCL’s initial statement regarding the lawsuit can be found here.  

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

NCL Decries SCOTUS Decision Allowing Dismissal of CPSC Commissioners to Stand

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The Supreme Court of the United States, in a 6-3 decision, has upheld the President’s dismissal of three Democratic Commissioners of the Consumer Product Safety Commission (CPSC) as the broader merits of the firing are being adjudicated in the courts. 

“This is a sad day for product safety and the rule of law in the United States,” said Daniel Greene, Senior Director of Consumer Protection & Product Safety. “Congress deliberately established an independent, nonpartisan agency with exclusive authority over the safety of consumer products. This independence ensures that the CPSC is mission-driven, guided by experts and science, and insulated from changing political tides. In allowing this illegal firing to stand, the Court’s stay is inconsistent with the spirit and letter of the law.” 

On May 8, the Trump administration attempted to illegally fire Commissioners Alexander Hoehn-Saric, Richard Trumka, and Mary T. Boyle, who were later reinstated by court order. In contravention of the law, no “neglect of duty or malfeasance” has been alleged. 

Yesterday, 100 stakeholders sent a letter to President Trump calling on the administration to cease its illegal attempt to fire the three Democratic CPSC Commissioners. A copy of the letter can be found HERE 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

100 Stakeholders Call on the Trump Administration to End Assault on the Independence of the CPSC 

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC— The National Consumers League, Consumer Federation of America, and Consumer Reports led a letter signed by 100 stakeholders calling on President Trump to rescind the unlawful attempted removal of the Democratic Commissioners at the Consumer Product Safety Commission (CPSC).  On May 8th, the Trump administration attempted to illegally fire Commissioners Alexander Hoehn-Saric, Richard Trumka, and Mary T. Boyle, who were later reinstated by court order. 

“This unlawful effort to dismantle the leadership and bipartisanship of the CPSC will significantly undermine the Agency’s ability to protect the health and safety of the American people through the creation of strong safety standards, recalls of hazardous products, and educational campaigns,” the letter states.  “Diverse perspectives improve safety.  Silencing the voices of subject matter experts with whom you politically disagree would have a chilling effect on the CPSC’s functions.  We urge you to reverse course and ensure that Commissioners Hoehn-Saric, Trumka, and Boyle are reinstated to serve the remainder of their statutorily granted terms.” 

A copy of the letter can be found HERE 

Letter cosigners: 

National Consumers League 

Consumer Federation of America 

Consumer Reports 

Access Ready Inc. 

Aden Lamps Foundation 

Aging Life Care Association 

America Walks 

American Academy of Pediatrics, Arizona Chapter 

American Academy of Pediatrics, Florida Chapter 

American Academy of Pediatrics, Georgia Chapter 

American Academy of Pediatrics, Idaho Chapter 

American Academy of Pediatrics, Virginia Chapter 

American Academy of Pediatrics, Washington D.C. Chapter 

American Academy of Pediatrics, West Virginia Chapter 

Bicycle Alliance of Minnesota 

Bicycle Coalition of Greater Philadelphia 

Bicycle Colorado 

Bicycle Helmet Safety Institute 

Bike Cleveland 

Bike LA 

Bike Pittsburgh 

BioInjury, LLC 

California Bicycle Coalition 

Center for Auto Safety 

Center for Digital Democracy 

Center for Economic Integrity  

Center for Economic Justice 

Center for Justice & Democracy 

Center for Pet Safety 

Child Care Aware of Virginia 

Claire Bear Foundation 

Consumer Action 

Consumers for Auto Reliability and Safety 

Cribs for Kids 

Derrick Stone Safe Sleep 

Disability Rights Education and Defense Fund 

Earth Ethics, Inc. 

Families for Safe Streets 

First Candle 

Food Empowerment Project 

Government Information Watch 

Green America 

Hawai’i Bicycling League 

Healthy Babies Bright Futures 

Homestretch Nonprofit Housing Corp. 

Housing and Economic Rights Advocates 

Just Strategy 

Keeping Babies Safe 

Kids and Car Safety 

League of American Bicyclists 

Living Streets Alliance 

Local Motion 

Main Street Academies 

Maine People’s Alliance 

Massachusetts Bicycle Coalition 

Missourians for Responsible Transportation 

Napa County Bicycle Coalition 

National Bicycle Dealers Association 

National Coalition for Safer Roads  

National Drowning Prevention Alliance 

Oregon Consumer Justice 

Oregon Consumer League 

PediMom LLC 

People Power United 

Responsible Sourcing Network 

Ride Illinois 

Safe Infant Sleep 

Safety Research & Strategies  

Sciencecorps 

Shepard’s Watch 

Stop Drowning Now 

StopDistractions.org 

The National Carbon Monoxide Awareness Association  

The Center for Science in the Public Interest (CSPI) 

The Wisconsin Bike Federation 

Together We Thrive, Inc.  

Trailnet 

Truck Safety Coalition 

United States Swim School Association 

Unleaded Kids 

US Swim School Association  

Virginia Citizens Consumer Council 

Washington Area Bicyclist Association 

West Virginia Citizen Action Group 

Women in Fire 

Justin Raphael, Product Safety Advocate 

Kelli Schweigart, Product Safety Advocate 

Kristina Knapp, Product Safety Advocate 

Mary Jagim, Product Safety Advocate 

Mayra Romero-Ferman, Product Safety Advocate 

Melissa Wandall, Product Safety Advocate 

Michael Haggard, Product Safety Advocate 

Nina Batista, Product Safety Advocate 

Pamela Gilbert, Product Safety Advocate 

Paul Susca, Product Safety Advocate 

Sandeep Khatua, Product Safety Advocate 

Sara Thompson, Parent Advocate 

Sofia Diaz, Product Safety Advocate 

Stephen Hargarten MD MPH, Product Safety Advocate 

Taylor Bethard, Parent Advocate 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

121 Stakeholders Call on Congress to Protect the Independence and Integrity of the CPSC

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829  

Washington, DC– Today, the National Consumers League, Consumer Federation of America, Consumer Reports, and 118 other stakeholders sent a letter to congressional leaders calling on Congress to preserve an independent, bipartisan Consumer Product Safety Commission (CPSC) and ensure the agency has the appropriate tools, resources, and personnel to carry out its lifesaving mission. 

“We strongly support the Fiscal Year (FY) 2026 CPSC budget submitted on June 26, 2025, and urge you to provide the vital resources and support requested,” the product safety advocates write.  “These resources and personnel will enable the CPSC to better stop hazardous products at U.S. ports of entry, vigorously enforce product safety laws, investigate product hazards, effectively convey safety information to the American public, and accelerate the modernization of mission-critical technology.” 

The FY 2026 Department of Health & Human Services’ (HHS) budget and a rescinded FY 2026 CPSC budget recommend that CPSC’s functions be transferred to HHS.  In their letter, the product safety advocates detail why HHS is not well-suited to oversee household product safety. 

“Product safety will likely be deprioritized,” the letter states.  “HHS already has a vast mission, which includes food and drug regulation, communicable disease prevention, public health emergency preparation and response, medical research, and administration of Medicare, Medicaid, and the Children’s Health Insurance Program.”  

The 121 stakeholders also argue that transferring the CPSC to HHS would impede the nation’s product safety regulator.    

“The additional layers of bureaucracy will lead to less effective and efficient governance of household product safety,” the product safety advocates write.  “Rulemakings, enforcement actions, research initiatives, and education campaigns may be subject to review, modification, and approval by the Secretary of HHS and the Office of Management and Budget.  Such processes could add months if not years to product safety actions, if the action is permitted at all.”     

A copy of the letter can be found HERE  

A video of victims’ parents advocating to protect the CPSC can be found HERE 

Letter cosigners: 

National Consumers League 

Consumer Federation of America 

Consumer Reports 

Access Ready Inc. 

Action on Smoking and Health 

Aden Lamps Foundation 

Advocates for Highway and Auto Safety 

Aging Life Care Association 

America Walks 

American Academy of Pediatrics 

American Academy of Pediatrics, Arizona Chapter 

American Academy of Pediatrics, Arkansas Chapter 

American Academy of Pediatrics, Delaware Chapter 

American Academy of Pediatrics, Florida Chapter 

American Academy of Pediatrics, Georgia Chapter 

American Academy of Pediatrics, Idaho Chapter 

American Academy of Pediatrics, New York Chapter 2 

American Academy of Pediatrics, New York Chapter 3 

American Academy of Pediatrics, Pennsylvania Chapter 

American Academy of Pediatrics, Virginia Chapter 

American Academy of Pediatrics, Washington D.C. Chapter 

American Academy of Pediatrics, West Virginia Chapter 

Bicycle Alliance of Minnesota 

Bicycle Coalition of Greater Philadelphia 

Bicycle Colorado 

Bicycle Helmet Safety Institute 

Bike Cleveland 

Bike LA 

Bike Pittsburgh 

BikeWalkKC 

BikeWalkNC 

BioInjury, LLC 

California Bicycle Coalition 

Center for Auto Safety 

Center for Digital Democracy 

Center for Economic Integrity  

Center for Economic Justice 

Center for Justice & Democracy 

Center for Pet Safety 

Child Care Aware of Virginia 

Claire Bear Foundation 

Consumer Action 

Consumers for Auto Reliability and Safety 

Cribs for Kids 

Derrick Stone Safe Sleep 

Detroit Greenways Coalition 

Disability Rights Education and Defense Fund 

Earth Ethics, Inc. 

Epilepsy Foundation of America 

Families for Safe Streets 

First Candle 

Food Empowerment Project 

Government Information Watch 

Green America 

Hawai’i Bicycling League 

Healthy Babies Bright Futures 

HealthyWomen 

Homestretch Nonprofit Housing Corp. 

Housing and Economic Rights Advocates 

Just Strategy 

Keeping Babies Safe 

Kids and Car Safety 

League of American Bicyclists 

Living Streets Alliance 

Local Motion 

Main Street Academies 

Maine People’s Alliance 

Massachusetts Bicycle Coalition 

Missourians for Responsible Transportation 

Napa County Bicycle Coalition 

National Bicycle Dealers Association 

National Center for Health Research 

National Center for Healthy Housing 

National Coalition for Safer Roads  

National Drowning Prevention Alliance 

National Safety Council 

Oregon Consumer Justice 

Oregon Consumer League 

Parents Against Tip-Overs 

PediMom LLC 

People Power United 

Pool and Hot Tub Alliance 

Responsible Sourcing Network 

Ride Illinois 

Safe Infant Sleep 

Safe Kids Worldwide 

Safety Research & Strategies  

Sciencecorps 

Shepard’s Watch 

Stop Drowning Now 

StopDistractions.org 

That Water Bead Lady 

The National Carbon Monoxide Awareness Association  

The Center for Science in the Public Interest (CSPI) 

The Wisconsin Bike Federation 

Together We Thrive, Inc.  

Trailnet 

Truck Safety Coalition 

U.S. Public Interest Research Group 

U.S. Swim School Association  

United States Swim School Association 

Unleaded Kids 

Virginia Citizens Consumer Council 

Washington Area Bicyclist Association 

West Virginia Citizen Action Group 

Women in Fire 

Justin Raphael, Product Safety Advocate 

Kelli Schweigart, Product Safety Advocate 

Kristina Knapp, Product Safety Advocate 

Mary Jagim, Product Safety Advocate 

Mayra Romero-Ferman, Product Safety Advocate 

Melissa Wandall, Product Safety Advocate 

Michael Haggard, Product Safety Advocate 

Nina Batista, Product Safety Advocate 

Pamela Gilbert, Product Safety Advocate 

Paul Susca, Product Safety Advocate 

Sandeep Khatua, Product Safety Advocate 

Sara Thompson, Parent Advocate 

Sofia Diaz, Product Safety Advocate 

Stephen Hargarten MD MPH, Product Safety Advocate 

Taylor Bethard, Parent Advocate 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org

With 44,000 dead every year, now is not the time to defund traffic safety

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – The National Consumers League (NCL) and 17 other safety organizations today sent a letter to the House Appropriations Committee calling on Congress to provide the National Highway Traffic Safety Administration (NHTSA) with the resources necessary to reduce the unacceptably high number of deaths and injuries caused by traffic crashes.    

“NHTSA is our nation’s principal automobile safety regulator, charged with reducing deaths and injuries associated with traffic crashes,” says NCL Senior Director of Consumer Protection & Product Safety, Daniel Greene.  “With NHTSA on the beat, traffic safety is a priority, not an afterthought. We urge the committee to reject significant cuts to NHTSA proposed in the FY 2026 Transportation, Housing, and Urban Development (THUD) Appropriations bill.” 

A copy of the letter can be found HERE 

Letter cosigners: 

National Consumers League 

Advocates for Highway and Auto Safety 

Center for Auto Safety 

Consumer Federation of America 

Consumer Reports 

Consumers for Auto Reliability and Safety 

Families for Safe Streets 

Impact Teen Drivers 

Kids and Car Safety 

League of American Bicyclists 

National Coalition for Safer Roads 

National Safety Council 

Safe Kids Worldwide 

Safety Research & Strategies 

Stopdistrations.org 

The Dawn Project 

Truck Safety Coalition 

Vision Zero Network 

Whirlwind Wheelchair International 

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.  

NCL, 17 safety organizations, call on Congress to provide robust resources to NHTSA  

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829  

Washington, DC – The National Consumers League (NCL) and 17 other safety organizations today sent a letter to the House Appropriations Committee calling on Congress to provide the National Highway Traffic Safety Administration (NHTSA) with the resources necessary to reduce the unacceptably high number of deaths and injuries caused by traffic crashes.   

“Traffic crashes do not have to be the price we pay for commuting to work, dropping the kids off at school, or picking up groceries,” says NCL Senior Director of Consumer Protection & Product Safety, Daniel Greene.  “By providing NHTSA with sufficient resources to support revolutionary safety technologies, educate the motoring public, and improve the design, construction, and performance of motor vehicles, we can dramatically improve roadway safety.”     

Today, the Transportation, Housing, and Urban Development (THUD) Subcommittee is marking up the FY 2026 THUD bill.  On Thursday, the Appropriations Committee is marking up the FY 2026 THUD bill.  

A copy of the letter can be found HERE 

Letter cosigners:  

National Consumers League  

Advocates for Highway and Auto Safety  

Center for Auto Safety  

Consumer Federation of America  

Consumer Reports  

Families for Safe Streets  

Impact Teen Drivers  

Kids and Car Safety  

League of American Bicyclists  

National Coalition for Safety Roads  

National Safety Council  

PeopleForBikes  

Safe Kids Worldwide  

Safety Research & Strategies  

The Dawn Project  

Truck Safety Coalition  

Vision Zero Network  

Whirlwind Wheelchair International  

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About the National Consumers League (NCL)       

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org

NCL outline priorities for the consumer product safety commission

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829 

Washington, DC – In response to a Notice of Public Hearing, the National Consumers League (NCL) provided comments on the agenda and priorities of the Consumer Product Safety Commission (CPSC) for fiscal year 2026 and 2027. In their comments, NCL conveys its support for a strong, independent CPSC and encourages the agency to establish standards and conduct enforcement activities necessary to address unacceptable risks posed by product hazards.

“NCL strongly opposes any attempt to eliminate or otherwise transfer the functions of the CPSC to the Department of Health and Human Services (HHS),” writes Daniel Greene, NCL’s Senior Director of Consumer Protection & Product Safety. “Congress deliberately established an independent, nonpartisan agency with exclusive authority over the safety of consumer products. Such independence ensures that product safety issues are treated like the public safety imperative they so clearly are. That independence should be preserved.”

NCL also expresses its strong support for increasing resources and personnel for the CPSC.

“Efforts to dramatically reduce the CPSC’s resources, staff, and facilities could substantially diminish the Commission’s ability to carry out its mission,” Greene continues. “More resources and personnel will enable the CPSC to better stop hazardous products at U.S. ports of entry, vigorously enforce product safety laws, investigate product hazards, effectively convey safety information to the American public, and accelerate the modernization of mission-critical technology.”

The comments conclude by detailing several vital safety standards and authorities, including table saw safety standards, increased accountability for e-commerce sites, and more personnel for import surveillance.

“Previous voluntary standards [for table saw safety] have been ineffective in preventing injuries, thus justifying the need for this mandatory safety standard using proven effective technology that prevents serious injuries from table saws,” Greene writes. “The matter of table saw safety has been an ongoing concern of NCL for more than a decade. It’s time to get this vital standard over the finish line.”

A copy of NCL’s comments can be found HERE.

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About the National Consumers League (NCL)      

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.    

NCL sounds the alarm on bigger freight trucks: “a dangerous gamble for public safety and our roads”

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829    

Washington, DC – The National Consumers League (NCL) is strongly opposing federal proposals to allow significantly longer and heavier freight trucks on U.S. highways, calling the move a significant threat to public safety, infrastructure, and taxpayers.  

In an opinion piece published today in The Hill, NCL’s Senior Director of Consumer Protection & Product Safety, Daniel Greene, joined David Williams, the President of the Taxpayers Protection Alliance, to warn lawmakers and the public about the dangers of weakening truck size and weight limits.  

Increasing size and weight limits would exacerbate the nation’s traffic safety crisis,” write Greene and Williams.The heavier the truck, the greater the crash forces, increasing the lethality accidents.”  

Data cited in the article show that trucks weighing 91,000 pounds or more are up to 400 percent more likely to be involved in major crashes and cause significantly more damage to roads and bridges. Replacing weakened infrastructure to accommodate these trucks could cost taxpayers $80 billion, according to a 2023 analysis.  

Politicians and advocacy groups across the political spectrum may not always agree on the best way to fix America’s roads, but they should agree that introducing larger and heavier vehicles is a recipe for disaster,” Greene and Williams continued. Lawmakers should swerve away from these policy potholes and commit to real bipartisan protections.”  

 NCL is calling on Congress to uphold current truck size and weight limits and reject efforts to allow heavier trucks or longer multi-trailer rigs on U.S. highways. 

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About the National Consumers League (NCL)       

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org.     

NCL denounces postponement of CPSC priorities hearing

Media Contact: Lisa McDonald, Vice President of Communications, 202-207-2829  

Washington, DC — Yesterday, the Consumer Product Safety Commission (CPSC) postponed its previously scheduled priorities hearing to August 27, 2025. Priorities hearings lay the foundation for the CPSC’s annual agenda, providing a crucial forum in which experts, victims, and industry players provide the CPSC with information necessary to identify, assess, and determine how to mitigate the risk of product safety hazards.

“Safety delayed is safety denied,” said Daniel Greene, Senior Director of Consumer Protection & Product Safety at the National Consumers League. “With 49,000 deaths, 34 million injuries, and $1 trillion in societal costs attributed to product hazards each year, the American people can ill afford such delays. The CPSC must operate more efficiently and effectively. Vital proceedings on button batteries, water beads, neck floats, bassinets and cradles, and other product safety hazards hang in the balance.”

In May, NCL led a letter of 158 advocates opposing plans to eliminate the CPSC and transfer the agency’s functions to HHS.

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About the National Consumers League (NCL)       

The National Consumers League, founded in 1899, is America’s pioneer consumer organization. Our mission is to protect and promote social and economic justice for consumers and workers in the United States and abroad. For more information, visit www.nclnet.org