Our Impact
The work of the National Consumers League is making a difference in people’s lives across the country. Meet some of the consumers touched by our programs.
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Preventing yet another victim
Paige, 55, a Nashville wife and mother of two, answered an employment ad for secret shoppers. Before sending payment to the scammers, she reached out to NCL.
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Building a stronger generation
A grease fire flared up in Decklan’s kitchen. As his family scrambled and panicked, fearing that the whole house might erupt in flames, Decklan remained calm. He hurried over to the pantry, grabbed some baking soda, and dumped it on the fire quickly extinguishing the blaze.
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Script Your Future saved my life
Cincinnati resident Charles, 45, lost his computer business — and health insurance— during a time of economic downturn. A diabetic, Charles was now unable to afford his medication. He stopped taking it which made him seriously ill and put his life at risk.
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For a safer workplace
Jeremy is a fast-food worker who has been employed at a number of Chipotle restaurants in New York City. When he was just 20 years old, he took part in an NCL research project that revealed that management practices within the fast food chain were putting workers—and food safety for customers—at risk.
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One of NCL’s bedrock principles is to ensure that consumers get a fair deal.
Healthcare is a top concern as consumers are experiencing high out-of-pocket costs at the pharmacy counter—often for lifesaving medications—and too often don’t understand why.
Consumers face an unfair disadvantage because of little-known, middlemen companies called pharmacy benefit managers (PBMs). The PBM system is complicated and obscure. Click on the resources linked below to learn more about this complex issue.
Experts Weigh In on the PBM Problem
Who are PBMs?
Most people have never heard of PBMs, and PBMs like it that way. PBMs came into existence to streamline how consumers get their medicines. They were intended to work on behalf of employers, health plans, labor unions, and states to negotiate with drug manufacturers and process prescription drug claims.
PBMs’ power and influence over the market have grown, and now there are concerns they are putting profits before consumers. There are now just three PBMs that control a majority of prescription drug claims in the U.S.
PBMs now make the highest rates of profit of any corporations in the prescription drug supply chain—even more than the companies that make our medicines .
What Do PBMs Do?
PBMs impede the savings that should be going to consumers in many ways. PBMs often demand that drug companies provide them “rebates” or discounts to offer medicines as part of a drug benefit plan. These discounts are meant to lower the out-of-pocket costs consumers pay at the pharmacy counter, but consumers aren’t seeing the savings. PBMs also steer consumers to the higher-cost drugs that will make them the most money, regardless of patient and treatment considerations.
Why Do PBMs Increase My Costs?
PBMs manipulate prices and out-of-pocket costs and undermine the possibility for competition that would drive value and savings for consumers. PBMs are focused on their bottom line andwhile they profit—consumers lose out from this unfair disadvantage.
Fortunately, Congress, the FTC, and other policymakers and regulators have started to investigate PBMs and their business practices. Legislative PBM reforms will be critical to help lower costs for consumers…in the meantime…
What Can Consumers Do?
It’s time that consumers educate ourselves and one another on who PBMs are and what they do. It’s time to question the process. Why are PBMs pocketing discounts and increasing fees that should be lowering consumers’ out-of-pocket costs?
NCL is working to encourage policymakers to ensure more transparency. You can get involved as well:
Help spread the word and educate your friends and familyabout the role of PBMs in driving up prescription drug costs by sharing these resources via social media.
Help make sure you’re getting a fair deal at the pharmacy counter by talking to your local pharmacist.
And finally, help all consumers address this unfair disadvantage by reaching out to your elected officials and asking them what they’re doing to help solve the PBM problem.
Relevant News
Patients can’t afford Congress delaying PBM reform another year
Not so fast, PBMs: You aren’t fooling consumers
National Poll Shows Overwhelming Support for Congressional Efforts to Hold PBMs Accountable
‘In the crosshairs’: PBM reform effort intensifies on Capitol Hill
Mark Cuban Assails PBMs at AAM meeting
Senate bill aims to crack down on how drug company ‘middlemen’ negotiate prices
Congress Investigates How Pharma Middlemen Affect Drug Prices
Massachusetts changes to step therapy impacts doctors, patients, insurers
Pharmacists gather to report on problems with pharmacy benefit managers
Opinion: Reforms will lower prescription drug costs for patients and taxpayers
War over drug-cost assistance traps sickest patients in the middle
Lawmakers target pharmacy benefit managers
Tackling cancer while battling the insurance system
PBM Accountability Project statement on Inflation Reduction Act
David Balto op-ed in Inside Sources
The Hill: Congress should seize opportunity to cut medication costs for consumers
Axios: Documents reveal the secrecy of America’s drug pricing matrix
Inside Health Policy: Report: PBM Gross Profits Rose 12% From 2017-2019
Modern Healthcare: PBMs’ profit swells as sector consolidates, report shows
Morning Consult Opinion: It’s Time for Drug Middlemen to Own Up and Pass the Savings to Consumers
Wall Street Journal: States Probe Business Practices of Pharmacy Benefit Managers
Wall Street Journal: Pharma Giants Get Their Pennies Pinched on Drug Pricing
ProMarket: How the FTC Protected the Market Power of Pharmacy Benefit Managers