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1

NCL urges Congress to improve air travel as FAA reauthorization progresses

Last week, the U.S. Senate Commerce Committee advanced the five-year reauthorization of the Federal Aviation Administration. The legislation does contain some victories for consumers, it does not contain the deep reforms of an uncompetitive industry that are sorely needed.

5

NCL applauds DOT for proposed passenger compensation requirements

The National Consumers League (NCL) today applauded the Department of Transportation’s (DOT) announcement that it will begin a rulemaking to require airlines to provide compensation to passengers affected by controllable flight cancellations and delays of more than three hours. Additionally, air carriers would have to provide meals, hotel accommodation, and rebooking when necessary. 

6

National Consumers League statement on United family seating policy change

The National Consumers League (NCL) today welcomed United Airlines’ announcement that it will phase out family seating fees in its Basic Economy fare class. The move positions United as a leader in an industry that has long claimed that proposals to prohibit family seating fees are unnecessary. United’s change comes after years of advocacy by NCL and other advocates as well as more recent pressure from the Department of Transportation, Congress, and the Biden White House.  

7

NCL urges Senate committee to hold airlines accountable for operational meltdowns

Today, the Senate Commerce Committee will hold a hearing focused on Southwest Airlines’ operational meltdown in December 2022. The committee should use this opportunity to not only hold Southwest accountable but to also address the underlying causes of and remedies for chronic cancellations and delays that affect millions of passengers annually. 

8

NCL urges House Transportation Committee to demand answers from FAA on aviation safety

Today, the House Committee on Transportation and Infrastructure will hold a hearing focused on the need to enhance America’s aviation safety system. The committee calls the U.S. system a “gold standard” for the world. Unfortunately, the Federal Aviation Administration’s (FAA) previously sterling record in this area has been badly tarnished by the Boeing 737 Max scandal, operational meltdowns, and scary near-misses. 

9

Advocates call on DOT to mandate easier airfare cost comparison

National Consumers League (NCL) and a coalition of six consumer and passenger rights organizations filed comments with the Department of Transportation (DOT) in support of proposed regulations requiring the earlier disclosure of common airline ticket add-on fees.

10

National Consumers League urges Southwest Airlines to invest in consumer protection

The poor performance of domestic airlines, namely Southwest Airlines, over the holiday season is yet another call to action for reform to the air travel industry. The National Consumers League (NCL) strongly urges Southwest Airlines to take all actions necessary to make both consumers and its employees whole, as well as to prevent similar incidents from reoccurring in the future.